Gillingham Water: Meter Rates, Bills & Supply Info

Gillingham floating next to a tap and water droplets

If you just moved and have some Gillingham water questions, you will be able to find who handles the Gillingham water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Gillingham water hardness so that you can enjoy quality tap water in your home.


Gillingham Water Supplier

Gillingham Water is supplied by one water company, Southern Water. Here are the contact details for your Gillingham water supplier:

Gillingham Water Supply Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0277 Mon-Fri 8am-7pm, Sat 8am-2:30pm

Gillingham sewerage and wastewater is handled by the same company. Here are Gillingham sewerage and wastewater contact details:

Gillingham Wastewater Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0368 Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm, 24/7/365 for emergencies

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Gillingham

Water rates in Gillingham depend on whether your home has a water meter or not. You can easily find out whether your Gillingham water rates are metered or not by looking at your water bill. Homes with metered Gillingham water rates will have a meter number listed on their water bills.

Homes that are not metered wont have this, but they will have the rateable value of the home in its place. The rateable value part of your Gillingham water rates will have been determined by the local council in the 90s and will probably not have changed significantly since.

If you've just moved in or you don't have a bill at the ready, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Gillingham residents are being charged result in an average water bill of around £417 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Gillingham Water Hardness

Gillingham water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Gillingham Water's supply area, Gillingham water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Gillingham?

Yes! you can drink the water in Gillingham. Gillingham water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Gillingham water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Gillingham water to make it potable.

If you notice a change in taste or smell of Gillingham water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Gillingham water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Southern Water.

Gillingham Water Problems

Gillingham water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Gillingham property, you need to do one of the following:

  1. If you are out and about, call or tweet Southern Water
  2. If you are near a computer, go to the "report a leak" section of Southern Water and fill out the online form.

Gillingham No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Southern Water outage impacting Gillingham.

  1. Check the "In Your Area" sections of the Southern Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Southern Water for assistance.

Gillingham Water Discolouration

If the water in your home is discoloured, the issue might be a Southern Water issue impacting Gillingham.

  1. Changes to the colour of the water in Gillingham may happen after a burst pipe has been repaired
  2. Or, Southern Water could have been carrying out upgrade work on the pipes in Gillingham
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Southern Water for assistance.

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