Gravesend Water: Supplier, Meters & Average Costs

Gravesend between location marker and person turning tap

If you have just recently moved and you're not 100% sure how water works in Gravesend, you will be able to find who takes care of the Gravesend water supply as well as wastewater services in the water information below. Furthermore, we have some helpful tips on how to deal with Gravesend water hardness so that you can enjoy quality tap water in your home.


Gravesend Water Supplier

Gravesend Water is supplied by one water company, Southern Water. Here are the contact details for your Gravesend water supplier:

Gravesend Water Supply Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0277 Mon-Fri 8am-7pm, Sat 8am-2:30pm

Gravesend sewerage and wastewater is handled by the same company. Here are Gravesend sewerage and wastewater contact details:

Gravesend Wastewater Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0368 Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm, 24/7/365 for emergencies

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Water Rates Gravesend

The rates you pay for your water depend on whether your home has a water meter or not. You can find out very easily whether your Gravesend water rates are metered or not by looking at a water bill you may have somewhere in the property. Homes with metered Gravesend water rates will have a meter number listed on one of your water bills.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

Homes that do not have a water meter, will have the rateable value of the home instead. The rateable value part of your Gravesend water rates will have been determined by the Gravesend local council back in the 1990s and will probably remain the same.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Gravesend residents are being charged result in an average water bill of around £417 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

Gravesend Water Hardness

Gravesend water's hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and toilets. There are ways to mitigate hard water furring or scaling in Gravesend.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Gravesend?

Yes! you can drink the water in Gravesend. It is not necessary to boil or filter Gravesend water to make it potable. Gravesend water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Gravesend water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink.

If you notice a change in taste or smell of Gravesend water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Gravesend water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions or doubts about your water's taste, smell or appearance, you should not hesitate to contact Southern Water.

Gravesend Water Problems

Gravesend water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Gravesend property, you need to do one of the following:

  1. If you are out and about, call or tweet Southern Water
  2. If you are near a computer, go to the "report a leak" section of Southern Water and fill out the online form.

Gravesend No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Southern Water outage impacting Gravesend.

  1. Check the "In Your Area" sections of the Southern Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Southern Water for assistance.

Gravesend Water Discolouration

If the water in your home is discoloured, the issue might be a Southern Water issue impacting Gravesend.

  1. Changes to the colour of the water in Gravesend may happen after a burst pipe has been repaired
  2. Or, Southern Water could have been carrying out upgrade work on the pipes in Gravesend
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Southern Water for assistance.

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