Guildford Water: Supplier Info & Contact Details - Selectra

Guildford to the left of a golden dripping tap

Have you just moved and have some Guildford water questions? Here you will be able to find out who handles the Guildford water supply as well as wastewater and sewerage services in the water information below. In addition, we also have some tips on how to deal with Guildford water hardness so that you can enjoy top quality tap water in your home.


Guildford Water Supplier

Guildford Water is supplied by one water company, Thames Water. Here are the contact details for your Guildford water supplier:

Guildford Water Supply Contact
Water Company Phone Number Opening Times
Thames Water 0800 980 8800 Mon-Fri 8am-8pm, Sat 8am-6pm

Guildford sewerage and wastewater is handled by the same company. Here are Guildford sewerage and wastewater contact details:

Guildford Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Guildford

Water rates in Guildford depend on whether your home has a water meter or not. You can find out very simply whether your Guildford water rates are metered or not by taking a quick look at your water bill. Homes with a water meter will have a meter number listed on their water bills.

If you've just moved into your new home and don't have a bill, you can look outside your house or in the front garden for a water meter. Sometimes the meter may be located inside your house near the stop tap.

Properties that do not have a water meter will have the rateable value of the home instead. The rateable value part of your Guildford water rates will have already been determined by your local council in the 1990s and will probably not have changed since then.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Guildford residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Guildford Water Hardness

Guildford water hardness is rated as very hard water.

Guildford water's very hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Guildford.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.]

Can you drink the water in Guildford?

Yes! you can drink the water in Guildford. Rest assured that Guildford water meets very high standards making it completely safe to drink. The UK Drinking Water Inspectorate has scored Guildford water quality a 99.96% in overall mean zonal compliance, this means that your water is safe to drink. There is no need to boil or filter Guildford water.

If you notice a change in taste or smell of Guildford water this may be due to one of the following reasons:

  1. Chlorination - a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Guildford water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Thames Water.

Guildford Water Problems

Guildford water problems can include anything from no water in your home, flooding in your area or a burst water pipe. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Guildford property, you need to do one of the following:

  1. If you are out and about, call or tweet Thames Water
  2. If you are near a computer or tablet, go to the "report a leak" section of Thames Water and fill out the online form.

Guildford No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Thames Water outage impacting Guildford.

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is not closed
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Thames Water for assistance.

Guildford Water Discolouration

If the water in your home is discoloured, the issue might be a Thames Water issue impacting Guildford.

  1. Changes to the colour of the water in Guildford may happen after a burst pipe has been repaired
  2. Or, Thames Water could have been carrying out upgrade work on the pipes in Guildford
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Thames Water for assistance.

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