Portslade-by-Sea Water: Supplier & Rates

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Just moved home and have some Portslade-by-Sea water questions? In this guide, you will be able to find who handles the Portslade-by-Sea water supply as well as wastewater services. Additionally, we have tips on how to deal with Portslade-by-Sea water hardness and what having a water meter means for you.

Portslade-by-Sea Water Supplier

Portslade-by-Sea water is supplied by one water company, Southern Water. Here are the contact details for your Portslade-by-Sea water supplier:

Portslade-by-Sea Water Supply Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0277 Mon-Fri 8am-7pm, Sat 8am-2:30pm

Portslade-by-Sea sewerage and wastewater is handled by the same company. Here are Portslade-by-Sea sewerage and wastewater contact details:

Portslade-by-Sea Wastewater Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0368 Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm, 24/7/365 for emergencies

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Portslade-by-Sea water come from?

The vast majority (70%) of water in the Southern Waters supply area is sourced from the underground chalk aquifer. 23% comes from surface-water sources such as rivers, while the remaining 7% comes from reservoirs. Your water will always go through an extensive testing and purification process before reaching your home, no matter where it has come from.

Water Rates Portslade-by-Sea

There are two forms of rates available in residential properties in the UK, metered and unmetered. Unsure if your home has a water meter? You can find out if your Portslade-by-Sea water rates are metered by taking a look at your water bill. Homes with metered Portslade-by-Sea water rates will list a meter number. The account number may also start with MC for metered customers, and UC for unmetered customers.

If you've just moved in or you don't have a bill available, you can look outside your house or in the front garden for a meter (look for a small box sunk into the ground). Sometimes the meter may be located inside your house near the stop tap in the kitchen or garage.

If you have a water meter, this means that your supplier will bill you according to your exact usage. As such, for your supplier to know how much to bill you, you must provide regular water meter readings. Not doing so could risk inaccurate or high water bills.

Homes that are not metered will have the rateable value (unmetered rates) of the home instead. The rateable value is based on factors such as your property size, location, and the availability of services. This is then used to create an estimated water consumption value, which is then used to create your bill.

If you need help deciding if getting a water meter is the right choice for you, check out Selectra's water meter and smart water meter guides to help better your knowledge.

The average water rates Portslade-by-Sea residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.

Our handy guide to water rates in the UK will also give you some great tips & tricks to lower your water bill.

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Portslade-by-Sea Water Hardness

Portslade-by-Sea water hardness is rated as hard to very hard water. Simply put, the higher the mineral presence of things such as magnesium or calcium in your water, the harder your water will be. Water hardness can vary throughout the year and from region to region due to the different sources that providers use for their water supply.

Portslade-by-Sea's hard to very hard water rating means that your water will likely cause scaling in kettles, sinks, dishwashers and toilets, and your water will be less effective at tasks like cleaning clothes. Here are a few ways to combat hard water furring or scaling in Portslade-by-Sea.

  1. Kettles - Do not overfill your kettle. Clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours to loosen scale build-up. Rinse and repeat to remove scale.
  2. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
  3. Baths, sinks and toilets - Use an acidic sanitiser to clean susceptible surfaces in order to clear limescale deposits.
  4. Clothing - Powder-based detergents should be avoided as they are less effective at resisting water hardness and minerals. Liquid-based detergents, particularly those focused on softening clothes and water would be much more beneficial. Additionally, clean your washing machine by adding baking soda and white vinegar directly into the empty drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards. This process limits and removes limescale build-up.

Can you drink the water in Portslade-by-Sea?

Definitely! Portslade-by-Sea water meets very high standards, making your water safe to drink. The UK Drinking Water Inspectorate has scored Portslade-by-Sea water quality a great 99.96% in overall mean zonal compliance. This means that your water is safe to drink, and it is not necessary to boil or filter your water to make it potable.

If you notice a mild change in taste or smell of Portslade-by-Sea water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network. Minimal amounts of chlorine help to eliminate the presence of harmful bacteria, and is volume closely monitored at all times.
  2. Seasonal changes can infuse Portslade-by-Sea water with an earthy smell or taste. As your waters source can change throughout the year, so too will its mineral composition.
  3. Plumbing such as taps and pipes can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions or are worried about your water's taste, smell or appearance, you should not hesitate to contact Southern Water.

Portslade-by-Sea Water Problems

Portslade-by-Sea water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Portslade-by-Sea property, you need to do one of the following:

  1. If you are near a computer, go to the "report a leak" section of Southern Water and fill out the online form to report the issue.
  2. If you are out and about, you can easily reach Southern Water by giving them a call, or by contacting them on Facebook, Twitter, and Instagram.

Portslade-by-Sea Water Discolouration

If the water in your home is discoloured, the issue might be a Southern Water issue impacting Portslade-by-Sea.

  1. Changes to the colour of the water in Portslade-by-Sea may happen after a burst pipe has been repaired
  2. Or, Southern Water could have been carrying out upgrade work on the pipes in Portslade-by-Sea
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Southern Water for assistance.

Portslade-by-Sea No Water

If you have no water in your home, before calling your supplier you need to find out if the issue is to do with your home plumbing or if it is a Southern Water outage impacting Portslade-by-Sea.

  1. Check that your stop tap is open. This must be in the open position to allow water to flow to your house.
  2. Check the "In Your Area" sections of the Southern Water website for any information explaining why you have no water.
  3. Ask your neighbours whether they have the same issue as you. If they don't, then this suggests the problem may lay with your property rather than the supply, and you may need to contact a plumber.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Southern Water for assistance.

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