Sittingbourne Water: Company, Contact, Water Hardness Info

Have you have just recently moved and you're not 100% sure how water works in Sittingbourne, you will be able to find who takes care of the Sittingbourne water supply as well as wastewater and sewerage services in the water information below. Furthermore, we have some helpful tips on how to deal with Sittingbourne water hardness so that you can enjoy quality tap water in your home.


Sittingbourne Water Supplier

Sittingbourne Water is supplied by one water company, southern Water. Here are the contact details for your Sittingbourne water supplier:

Sittingbourne Water Supply Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0277 Mon-Fri 8am-7pm, Sat 8am-2:30pm

Sittingbourne sewerage and wastewater is handled by the same company. Here are Sittingbourne sewerage and wastewater contact details:

Sittingbourne Wastewater Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0368 Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm, 24/7/365 for emergencies

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Sittingbourne

The rates you pay for your water depend on whether your home has a water mete or not. You can find out whether your Sittingbourne water rates are metered or not by looking at your water bill. Homes with metered Sittingbourne water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

Homes that aren't metered will have the rateable value of the home instead of this. The rateable value part of your Sittingbourne water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Sittingbourne residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Sittingbourne Water Hardness

Sittingbourne water's hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and toilets. There are ways to mitigate hard water furring or scaling in Sittingbourne.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Sittingbourne?

Yes! you can drink the water in Sittingbourne. It is not necessary to boil or filter Sittingbourne water to make it potable. Sittingbourne water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Sittingbourne water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink.

If you notice a change in taste or smell of Sittingbourne water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Sittingbourne water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Southern Water.

Sittingbourne Water Problems

Sittingbourne water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Sittingbourne property, you need to do one of the following:

  1. If you are out and about, call or tweet Southern Water
  2. If you are near a computer, go to the "report a leak" section of Southern Water and fill out the online form.

Sittingbourne No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Southern Water outage impacting Sittingbourne.

  1. Check the "In Your Area" sections of the Southern Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Southern Water for assistance.

Sittingbourne Water Discolouration

If the water in your home is discoloured, the issue might be a Southern Water issue impacting Sittingbourne.

  1. Changes to the colour of the water in Sittingbourne may happen after a burst pipe has been repaired
  2. Or, Southern Water could have been carrying out upgrade work on the pipes in Sittingbourne
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Southern Water for assistance.

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