Uckfield Water: Quality, Problems & Supplier
Need to find out more about Uckfield water or have just moved home? This guide will provide you with all of the information you need to get started; from who your water and wastewater suppliers are, to your water's quality, and what you should do if you encounter a problem with your water.
Uckfield Water Supplier
Uckfield water is supplied by one water company, South East Water. Here are the contact details for your Uckfield water supplier:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| South East Water | 0333 000 0001 | Mon-Fri 8am-7pm, Sat 8am-1pm |
Uckfield sewerage and wastewater is handled by the Southern Water. Here are Uckfield sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Southern Water | 0330 303 0368 | Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm, 24/7/365 for emergencies |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Uckfield water come from?
Two-thirds of the water that South East Water provides comes from underground aquifers, while the remaining third comes from a combination of reservoirs and rivers. The source of your water can change throughout the year; for example in periods of low rainfall as the surface water supply lessens, South East Water will draw from the underground aquifer supply until further rain can replenish the surface water sources. The water quality from all of these sources is closely monitored at all times to ensure its quality.
Water Rates Uckfield
The type of water rates that apply to Uckfield homes vary depending on if they have a water meter. The simplest way to find out which your home has is to look at a water bill. Homes that have metered water rates will display a meter number, the account number may also start with UC for unmetered customers or MC for metered customers.
No bill available? You can check around your home to see if you can find a water meter. These would be located either in a small box in the ground in your garden or in the vicinity of the water stop tap. If you find a water meter in either of these locations, then your home will have metered rates, and you should give your water provider regular water meter readings so that they can accurately bill you.
Homes that are not metered will have a rateable value instead. This takes into account factors such as property size, location, and the availability of local services to create an estimated usage value that is then applied to your bill.
The average water rates Uckfield water residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.
Our water meter and water rates guides can also give you some handy advice on how you can get the most out of your water, and which options are best for you.
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Uckfield Water Hardness
Uckfield's water hardness is rated as hard. Water hardness is based on the mineral values of the water. The more minerals that are within the water, the harder it will be, and the less effective it is for household use. Uckfield water's hardness rating means that your water will cause limescale accumulation around taps and sinks and even the deterioration of appliances over time. Here are a few simple tips on what you can do to counter water hardness:
- Clothing - Liquid detergents should be used over powder detergents. Additionally, you should clean your washing machine by adding baking soda and white vinegar directly into the drum and setting it to a hot wash. Wipe down the drum thoroughly afterwards.
- Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
- Kettles - Do not overfill your kettle. Clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
- Baths, sinks and toilets - Clean these areas with an acidic sanitizer. This will help to reduce and slow the accumulation of limescale deposits.
Can you drink the water in Uckfield?
Yes! you can drink the water in Uckfield. You can rest assured that Uckfield water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Uckfield water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Uckfield water to make it potable.
If you notice a change in taste or smell of Uckfield water this may be due to one of the following reasons:
- Seasonal changes in water characteristics can infuse Uckfield water with an earthy smell or taste.
- Chlorination is a safe way to ensure hygiene throughout the pipe network.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have concerns about your water's taste, smell or appearance, you should contact South East Water, who will assist you further.
Uckfield Water Problems
Uckfield's water problems come in many forms, from burst water mains, flooding or even having no water. You should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Uckfield property, you need to do one of the following:
- If you have access to a computer, go to the "report a leak" section of the South East Water or Southern Water websites as appropriate and fill out the online form. If the problem is serious or is a health risk, give them a call.
- If you aren't at home, you can reach out to South East Water on social media, or call them.
Uckfield Water Discolouration
If the water in your home is discoloured, the issue might be a South East Water issue impacting Uckfield.
- South East Water could have been carrying out upgrade work on the pipes in Uckfield.
- Changes to the colour of the water in Uckfield may happen after a burst pipe has been repaired.
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
If there is no improvement after trying this, you can contact South East Water for assistance.
Uckfield No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South East Water outage impacting Uckfield.
- Check that your stop tap is open. A stop tap must be open to allow water to flow. If it is open but no water flows, then this suggests a water outage is affecting your property, and a plumber may be required.
- Check the "In Your Area" sections of the South East Water website. This area should show any known incidents, and an estimated time or repair and service resumption.
- Ask your neighbours whether they have the same issue as you. If they do, then this points to it being an area problem rather than an issue with only your home.
If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
Our great water problems guide will help you to explore the potential issue and fixes further, but if after this you still have no cold water, not even a trickle, then you should contact South East Water for assistance.