Whitstable Water: Supplier, Rates & Hardness Info
If you have just moved or have some Whitstable water questions, you will be able to find who handles Whitstable's water supply as well as wastewater services in the information below. Additionally, we have some simple tips on how to deal with Whitstable's water hardness so that you can enjoy quality tap water in your home.
Whitstable Water Supplier
Whitstable Water is supplied by one water company, South East Water. Here are the contact details for your Whitstable water supplier:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| South East Water | 0333 000 0001 | Mon-Fri 8am-7pm, Sat 8am-1pm |
Whitstable sewerage and wastewater is handled by a seperate provider, Southern Water. Here are Whitstable's sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Southern Water | 0330 303 0368 | Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Water Rates Whitstable
Water rates in Whitstable depend on whether your home has a water meter. One way to determine if your Whitstable water rates are metered or not is to take a look at your water bill. Homes with metered Whitstable water rates will have a meter number listed on their water bills.
If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near the stop tap. If you are able to find a meter, this would suggest that your home will have metered water rates.
Homes that are not metered won't have this, but they will have something called a rateable value of the home in their place. The rateable value part of your Whitstable water rates will have been determined by the local council in the 90s and is unlikely to have changed much since then. The rateable value is subject to review every 5 years and is based on factors such as the availability of local services and the size of the property.
If you want to read more about water meters take a read through Selectra's essential guide to water meters.
The average water rates Whitstable residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.
If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks on how to lower your water bill.
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Can you drink the water in Whitstable?
Yes! You can drink the water in Whitstable. You can rest assured that Whitstable's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Whitstable's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Whitstable's water to make it potable.
If you notice a change in taste or smell of Whitstable's water this may be due to one of the following reasons:
- Chlorination is a safe way to ensure hygiene throughout the pipe network.
- Seasonal changes in water characteristics can infuse Whitstable's water with an earthy smell or taste.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact South East Water.
Whitstable Water Discolouration
If the water in your home is discoloured, the issue might be a South East Water issue impacting Whitstable.
- Changes to the colour of the water in Whitstable may happen after a burst pipe has been repaired.
- Or, South East Water could have been carrying out upgrade work on the pipes in Whitstable.
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
If there is no improvement after trying this, you can contact South East Water for assistance.
Whitstable Water Hardness
Whitstable's water hardness is rated as hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in South Eastern Water's supply area, Whitstable water picks up minerals, such as magnesium or calcium, on the way to your tap.
Whitstable water's hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Whitstable.
- Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
- Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
- Kettles - Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
Whitstable Water Problems
Whitstable water problems can include anything from burst water mains or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Whitstable property, you need to do one of the following:
- If you are near a computer, go to the "report a leak" section of South East Water or Southern Water as appropriate, and fill out the online form.
- If you are out and about, call or tweet South East Water.
Whitstable No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South East Water outage impacting Whitstable.
- Ask your neighbours if they are experiencing the same issues as you.
- Check that your stop tap is open. If this is in the closed position, this would prevent water from flowing to your taps.
- Check the "In Your Area" sections of the South East Water website for any information explaining why you have no water.
If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact South East Water for assistance.