Bath Water: Hardness, Contact Details & Supply Info

Bath text accompanied by a bath and water droplets

If you have just moved and have some Bath water questions, you will be able to find out who handles Bath's water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Bath's water hardness so that you can enjoy quality tap water in your home.


Bath's Water Supplier

Bath's water is supplied by one water company, Wessex Water. Here are the main Bath water supplier contact details:

Bath's Water Supply Contact
Water Supplier Phone Number Opening Times
Wessex Water 0345 600 3600 Mon-Fri 8am-8pm, Sat 8am-2pm

Bath's sewerage and wastewater is also handled by Wessex Water.

Bath's Sewerage and Wastewater Supply Contact
Water Supplier Phone Number Opening Times
Wessex Water 0345 600 4600 Mon-Fri 8am-6pm

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates in Bath

Water rates in Bath depend on if your property has a water meter. You can easily find out whether your Bath water rates are metered or not by looking at your water bill. Homes with metered Bath water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but they will have the rateable value of the home instead. The rateable value part of your Bath water rates will have been determined by the local council in the 90s and most likely will not have changed since.

The average water rates Bath residents are being charged result in an average water bill of around £470 a year. This amount combines both water supply and sewerage costs.

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Bath Water Hardness

Bath's water hardness is rated as hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Wessex Water's supply area, Bath picks up minerals, such as magnesium or calcium, on the way to your tap.

Bath's water hardness rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Bath:

  1. Baths, sinks and toilets: Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles: Do not overfill your kettle with water in general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
  3. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Bath?

Yes! You can drink the water in Bath. You can rest assured that Bath's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Bath's water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Bath's water to make it potable.

If you notice a change in taste or smell of Bath's water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Bath Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Wessex Water, who will provide further assistance.

Bath Water Problems

Bath's water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Bath property, you need to do one of the following:

  1. If you are out and about, call or tweet at Wessex Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Contact us" or "Report a problem" section of Wessex Water's website to follow their troubleshooting guide, or seek to make contact.

Bath No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Wessex Water outage impacting Bath.

  1. Check the "Report a problem" sections of the Wessex Water's website and follow their step-by-step guide to further understand or escalate the issue.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Wessex Water for assistance.

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