Cheltenham Water: Contact Details & Supply Info

Water flowing from an open tap next to Cheltenham

Recently moved to Cheltenham and have some questions about your water supply? You will be able to find who looks after the Cheltenham water supply as well as wastewater and sewerage services in the information below. In addition, we have helpful tips on how to deal with Cheltenham water hardness so that you can enjoy top quality tap water in your home.


Cheltenham Water Supplier

Cheltenham Water is supplied by one water company, Severn Trent Water. Here are the contact details for your water supplier in Cheltenham:

Cheltenham Water Supplier Contact
Severn Trent Water Team Phone Number Opening Times
Severn Trent Water Bill Queries 03457 500 500 Mond to Fri 8am-8pm, Sat 8am-6pm
Water Supply and Sewerage Emergencies 0800 783 4444 24/7

Cheltenham sewerage and wastewater is handled by the same company. Here are Cheltenham sewerage and wastewater contact details:

Cheltenham Wastewater Contact
Water Company Phone Number Opening Times
Severn Trent Water 0345 124 2424 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Cheltenham

The rates you pay for your water depend on whether your home has a water meter or not. You can find out very easily whether your Cheltenham water rates are metered or not by looking at a water bill you may have somewhere in the property. Homes with metered Cheltenham water rates will have a meter number listed on one of your water bills.

If your property does not have a water meter, you will have the rateable value of the home instead. The rateable value part of your Cheltenham water rates will have been determined by the Cheltenham local council back in the 1990s and will probably remain the same.

If you've just recently moved in or you don't have a bill handy, you can simply look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Cheltenham residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs, and is lower than the UK average if £408.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Cheltenham Water Hardness

Cheltenham water's medium rating means that the hard water in your home contains fewer than 200ppm of hard water minerals like calcium and magnesium which contribute to hard water. These minerals will also affect the taste of your water and lead to some limescale build-up.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Washing - from laundry to dishes and even yourself, moderately hard water is less effective at cleaning and reacts differently to softened water. It may even cause dry or irritated skin and lead to damaged hair.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Cheltenham?

Yes! you can drink the water in Cheltenham. Cheltenham water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Cheltenham water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Cheltenham water to make it potable.

If you notice a change in taste or smell of Cheltenham water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Cheltenham water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have any questions about your water's taste, smell or appearance, do not hesitate to contact Severn Trent Water for further assistance.

Cheltenham Water Problems

Cheltenham water problems can include anything from no water in your property, local flooding or possibly a burst water pipe in your area. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Cheltenham property, you need to do one of the following:

  1. If you are out of the house, simply call or tweet Severn Trent Water
  2. If you are near a computer or tablet, go to the "report a leak" section of Severn Trent Water website and fill out their online form.

Cheltenham No Water

If you have no water in your home, you need to find out if the issue is to do with your plumbing, heating or a Severn Trent Water problem impacting your area of Cheltenham.

  1. Check the "In Your Area" sections of the Severn Trent Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have similar problems as you.
  3. Check that your stop tap is open and not closed
  4. If you have no water is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Severn Trent Water for assistance.

Cheltenham Water Discolouration

If the water in your home is discoloured, the issue might be a Severn Trent Water issue impacting Cheltenham.

  1. Changes to the colour of the water in Cheltenham may happen after a burst pipe has been repaired
  2. Or, Severn Trent Water could have been carrying out upgrade work on the pipes in Cheltenham
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Severn Trent Water for assistance.

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