Chippenham Water: Your Supplier, Bills, & Rates Info

If you just moved and have some Chippenham water questions, you will be able to find out who handles the Chippenham water supply as well as wastewater services in the information below. Additionally, we have tips on what you can do to combat Chippenhams water hardness so that you can further enjoy quality tap water in your home.


Chippenham Water Supplier

Chippenham Water is supplied by one water company, Wessex Water. Here are the main Chippenham water supplier contact details:

Chippenham Water Supply Contact
Water Company Phone Number Opening Times
Wessex Water 0345 600 3600 Mon-Fri 8am-8pm, Sat 8am-2pm, Most Bank Holidays 9am-5pm

Chippenham sewerage and wastewater is also handled by Wessex Water.

Chippenham Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Wessex Water 0345 600 4600 Mon-Fri 8am-6pm, or 24/7 for Emergencies

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Wessex Waters water come from?

80% of the water that Wessex Water provides to your home comes from underground aquifers, primarily in the Wiltshire and Dorset regions. The remaining 20% of their supply comes from 12 reservoirs that are fed by groundwater sources such as rivers and streams.

Water Rates Chippenham

Your water rates will depend on whether your home has a water meter or not. You can easily find out whether your Chippenham water rates are metered by looking at your water bill. Homes with metered Chippenham water rates will have a meter number listed on their water bills.

Homes that are not metered will have a rateable value of the home instead. The rateable value part of your Chippenham water rates will have been determined by the local council in the 90s and most likely will not have changed since. The rateable value is subject to reevaluation every five years and is determined by several factors such as the size of the property, the area and the general condition and availability of local services.

The average water rates Chippenham water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

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Chippenham Water Hardness

Chippenham water hardness is rated as very hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Wessex Water's supply area, Chippenham picks up minerals, such as magnesium or calcium, on the way to your tap.

Chippenham's very hard water rating means that the water in your home will lead to scaling in kettles, sinks, dishwashers and loos. Here are some ways to mitigate hard water furring or scaling in Chippenham:

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
  3. Kettles - Do not overfill your kettle with water, using only as much water as you need. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.

Can you drink the water in Chippenham?

Yes! The UK Drinking Water Inspectorate has scored the Chippenham water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink/ It is not necessary to filter or boil your water in order to make it drinkable.

If you notice a mild change in taste or smell of Chippenham Water this may be due to one of the following reasons:

  1. Seasonal changes in water characteristics can infuse Chippenham water with an earthy smell or taste. Throughout the year the source of your water can change, with each location having differing mineral qualities. This can cause a mild change in flavour throughout the year.
  2. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints.
  3. Chlorination is a safe way to ensure hygiene throughout the pipe network. The volume of chlorine within the water system is always very closely monitored, and does not pose a health risk, but does limit bacterial build-up within water pipes.

If you have concerns about your water's taste, smell or appearance, you should not hesitate to contact Wessex Water, who will provide further assistance.

Chippenham Water Problems

Water problems in the Chippenham area could include anything from burst water mains or even to having no water in your home. This is why you must know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Chippenham property, you need to do one of the following:

  1. If you are near a computer, go to the "Active Incidents" section of the Wessex Water website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.
  2. If you are out and about, call or tweet at Wessex Water.

Chippenham No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Wessex Water outage impacting Chippenham.

  1. Check the "Contact Us" or "Report problems" sections of the Wessex Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you. If they are not experiencing something similar, this would suggest that the problem may be to do with your own home's plumbing.
  3. Check that your stop tap is open. If it is in the open position, but there is no water flow to your taps, this would indicate that there your supplier may be experiencing a fault in their network.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Wessex Water for assistance.

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