Christchurch Water: Supply Info and Contact Details

Christchurch flowing on water away from a tap

If you just moved and have some Christchurch water questions, you will be able to find who handles the Christchurch water supply as well as wastewater services in the information below. Additionally, we have information about Christchurch water hardness so that you can enjoy quality tap water in your home.


Christchurch Water Supplier

Christchurch water is supplied by one water company and that is Bournemouth Water. It's worth noting that Bournemouth Water is now owned by Here is the main Christchurch water supplier contact:

Christchurch Water Supply Contact
Water Company Phone Number Opening Times
Bournemouth Water 0120 259 0059 Mon-Fri 8am-6pm, Sat 9am-2pm

Christchurch sewerage and wastewater is handled by one of possibly two companies depending on your supply area Wessex Water or Southern Water. Here are the main contact details.

Christchurch Water Supply Contact
Waste Water Company Phone Number Opening Times
Wessex Water 0345 600 4600 Mon-Fri 8am-6pm
Southern Water 0330 303 0368 Mon-Fri 7am-9pm, Sat-Sun 7:30am-10:30pm
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Water Rates Christchurch

Water rates in Christchurch will depend on whether your home has a water meter or not. You can easily find out whether your Christchurch water rates are metered or not by looking at your water bill. Homes with metered Christchurch water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Christchurch water rates will have been determined by the local council in the 90s and will probably not have changed since then.

The average water rates Christchurch residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.

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Christchurch Water Hardness

Christchurch water hardness is rated as hard. While rainwater itself starts as relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Bournemouth Water's supply area, water can pick up minerals, such as magnesium or calcium, on the way to your tap.

Clacton-on-Sea water hardness rating means that the water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Clacton-on-Sea.

  1. Baths, sinks and toilets: Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles: Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
  3. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Christchurch?

Yes! You can drink the water in Christchurch. You can rest assured that Christchurch water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Christchurch tap water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Christchurch tap water to make it safe to drink.

If you notice a change in taste or smell of Christchurch water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can add water with an earthy smell or taste.
  3. Plumbing can change the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water quality, you should not hesitate to contact Bournemouth Water.

Christchurch Water Problems

Christchurch water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Christchurch property, you need to do one of the following:

  1. If you are out and about, call or tweet at Bournemouth Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "report a leak" section of Bournemouth Water and fill out the online form.

Christchurch No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Bournemouth Water outage impacting Christchurch.

  1. Check the "In Your Area" sections of the Bournemouth Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water? Or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Bournemouth Water for assistance.

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