Cirencester Water: Bills, Meters & Rates

Are you looking to find out more about Cirencester's water supply? In this guide, you will be able to find who handles the Cirencester water supply as well as wastewater services. Additionally, we will discuss how the areas water hardness rating will affect you, and how having water meters will change your bills.


Cirencester Water Supplier

Cirencester water is supplied by one water company, Thames Water. Here are the contact details for your Cirencester water supplier:

Cirencester Water Supply Contact
Water Company Phone Number Opening Times
Thames Water 0800 980 8800 Mon-Fri 8am-8pm, Sat 8am-6pm

Cirencester sewerage and wastewater is handled by the same company. Here are Cirencester sewerage and wastewater contact details:

Cirencester Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Cirencester water come from?

Thames Water sources its water supply from a combination of rivers and aquifers. Around 70% of the total supply comes from river and surface water sources in the Thames Valley, while the remaining 30% is sourced from underground aquifers. All of the water supplied to your home goes through an extensive filtration and cleansing process making it safe to drink.

Water Rates Cirencester

Residential properties will have either metered or unmetered water rates. Homes that have metered Cirencester water rates will have a meter number listed on their water bills. Alternately the account number may start with MC, this means metered customer and UC for unmetered customer.

If you don't have a water bill, look around your home for a water meter. This could be next to the stop tap in the garage or kitchen, or it could be in the garden in a small box in the ground. If your home is equipped with a water meter, it is important that you give your supplier regular water meter readings. Not doing do could result in your provider estimating your bills, which may be innacurate.

Homes that don't have a water meter will have the rateable value of the home instead of this. The rateable value is based on several factors such as the size of your home, its location, and the availability of services to create an estimated consumption value, which is then used to generate your bill.

The average water rates Cirencester residents are being charged result in an average water bill of around £374 a year. This amount combines both sewerage costs and water supply.

This useful guide to water rates in the UK is a great little read to help you understand further about how your water rates work, and how you can start saving on your water bills.

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Cirencester Water Hardness

Cirencester's water hardness is rated as hard water. While rainwater itself is soft, water hardness can change through the water cycle. Simply put, the more minerals your water contains, the harder it will be rated. Cirencester water's hard rating means that the water in your home is likely to lead to scaling in kettles, sinks, dishwashers and toilets. Here are some things you can do to mitigate hard water furring or scaling.

  1. Baths, sinks and toilets - Use an acidic sanitiser to clean susceptible surfaces and clear limescale deposits.
  2. Clothing - Liquid detergents should be used over powder detergents due to them being generally more effective at resisting water hardness. Additionally, you should clean your washing machine by adding baking soda and white vinegar directly into the drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
  4. Kettles - Do not overfill your kettle with water in. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.

Can you drink the water in Cirencester?

Yes! you can drink the water in Cirencester. You can rest assured that Cirencester water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Cirencester water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Cirencester water to make it potable.

If you notice a change in taste or smell of Cirencester water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Cirencester water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have queries about your water's quality or feel that it may not be safe to use, you should not hesitate to contact Thames Water.

Cirencester Water Problems

Nobody enjoys having water problems, but sooner or later it is likely that an issue will occur. It is important that you know what to do, and who to contact when this happens.

If you notice a water leak or flooding outside your Cirencester property, you need to do one of the following:

  1. Check Thames Waters contact page for the right department phone number or reach out to them on social media on Facebook or Twitter (available 24/7).
  2. If you are near a computer, go to the "report a leak" section of the Thames Water website and fill out the online form. There is also a section to view active incidents, which will list any known instances and the expected time of service resumption.

Cirencester No Water

If you have no water in your home, before calling you need to find out if the issue is to do with your home plumbing or a Thames Water outage impacting Cirencester.

  1. Check the "Contact Us" or "Report problems" sections of the Thames Water website for any information explaining why you have no water, and the expected time of service resumption.
  2. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water flow to resume.
  3. Ask your neighbours whether they have the same issue as you. If they don't, this suggests the problem relates to your homes plumbing, and you may need to contact a plumber.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Thames Water for assistance.

Cirencester Water Discolouration

If the water in your home is discoloured, the issue might be a Thames Water issue impacting Cirencester.

  1. Changes to the colour of the water in Cirencester may happen after a burst pipe has been repaired
  2. Thames Water could have been carrying out upgrade work on the pipes in Cirencester.
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
  4. If there is no improvement after trying this, you can contact Thames Water for assistance.

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