Gloucester Water: Supplier, Rates & Emergency Info

Gloucester floating next to a tap and water droplets

If you just moved and have some Gloucester water questions, you will be able to find out who handles the Gloucester water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Gloucester water hardness so that you can enjoy quality tap water in your home.


Gloucester Water Supplier

Gloucester Water is supplied by one water company, Severn Trent. Here are the main Gloucester water supplier contact details:

Gloucester Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Gloucester sewerage and wastewater is also handled by Severn Trent.

Gloucester Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Gloucester

Whether your home has a water meter or not will dictate your water rates in Gloucester. You can easily find out if your Gloucester water rates are metered or not by looking at your water bill. Homes with metered Gloucester water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this. Instead, they will have the rateable value of the home instead. The rateable value part of your Gloucester water rates will have been determined by the local council in the 90s and most likely will not have changed since. The rateable value is determined by several factors such as the size of the property and plot, the area and the general condition and availability of local services

The average water rates Gloucester water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

Take a read through this simple guide to understand your water rates further, and find ways to start saving money

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Gloucester Water Hardness

Gloucester water hardness is rated as hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Severn Trent Water's supply area, Gloucester picks up minerals, such as magnesium or calcium, on the way to your tap.

Gloucester water hardness rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Gloucester.

  1. Baths, sinks and toilets: Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles: Do not overfill your kettle with water in general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
  3. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Gloucester?

Yes! You can drink the water in Gloucester. You can rest assured that Gloucester water meets high standards making it safe to drink, and it is not necessary to boil or filter Gloucester water to make it potable. The UK Drinking Water Inspectorate has scored Gloucester water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink without having to amend it in any way.

If you notice a change in taste or smell of Gloucester Water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Gloucester Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent Water, who will provide further assistance.

Gloucester Water Problems

Gloucester water problems can include anything from flooding, burst water main or even to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Gloucester property, you need to do one of the following:

  1. If you are out and about, call or tweet at Severn Trent Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Gloucester No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent Water outage impacting Gloucester.

  1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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