Penzance Water: Supplier, Moving & Rates

Have you just moved home and need to find out more about your Penzance water supply? This guide will walk you through all you need to know, from who handles the Penzance water supply and wastewater services to water rates and meters.


Penzance Water Supplier

Penzance water is supplied by one water company, South West Water. Here are the contact details for your Penzance water supplier:

Penzance Water Supply Contact
Water Company Phone Number Opening Times
South West Water 0344 246 1010 Mon-Fri 8am-6pm, Sat 9am-1pm

Penzance sewerage and wastewater is handled by the same company. Here are Penzance sewerage and wastewater contact details:

Penzance Wastewater Contact
Water Company Phone Number Opening Times
South West Water 0344 346 2020 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Penzance water come from?

The majority of South West Waters supply comes from reservoirs and rivers within their coverage area. The remaining 10% is sourced from a combination of boreholes, wells and natural springs.

Water Rates Penzance

Your Penzance home will have either metered or unmetered rates. You can find out which apply to you by taking a look at a water bill. Homes that have metered water rates will have a meter number listed on their bills, or, the account number will start with UC for unmetered customers or MC for metered customers.

You can also check around your home for a water meter. These would be located either in a small box in the ground in your garden or near the water stop tap. If you find a water meter in either of these locations, then your home will have metered rates, and you should give your water provider regular water meter readings.

Homes that are not metered will have a rateable value of the home instead. The rateable value takes into account factors such as property size, location, and the availability of local services to create a usage value that is then applied to your bill.

The average water rates Penzance water residents are being charged result in an average water bill of around £491 a year. This amount combines both water supply and sewerage costs.

Check out these simple water meter and water rates guides to further understand how you can get the most out of your water.

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Penzance Water Hardness

Penzance water hardness is rated as soft. Penzance's soft water rating means that your water is more effective at tasks such as cleaning clothes or dishes, it can help to reduce your energy bills and is much less prone to limescale accumulation in comparison to homes in hard water areas. It is not necessary to take additional steps to protect your appliances or improve your water's quality.

Can you drink the water in Penzance?

Definitely! As with the majority of the UK, Penzance water meets very high standards. It is unnecessary to purchase bottled water or to boil your water to make it potable. The UK Drinking Water Inspectorate has scored Penzance water quality at a great 99.96% in overall mean zonal compliance, meaning that all legal and safety guidelines have been met.

If you notice mild changes to Penzance's water quality,this could be due to the following:

  1. Seasonal changes such as where your water originates or how it has filtered through the earth can imbue your water with varying flavours.
  2. Plumbing such as taps and pipes repairs can give your weater metallic, salty or rubbery hints.
  3. Chlorination is used in safe volumes to eliminate harmful contaminants.

If you would like to learn more about where your water comes from, you should not hesitate to contact South West Water or take a browse their website.

Penzance Water Problems

Penzance water problems can come in many forms, including anything from burst water pipes or flooding to having no water supply in your home. If you are uncertain about what you would do in such an event, read on.

If you notice a water leak or flooding outside your Penzance property, you need to do one of the following:

  1. If you are near a computer, go to the "report a leak" section of South West Water and fill out the online form.
  2. If you are out, you can send a WhatsApp message, call, or reach out to South West Water on Twitter for support.

Penzance No Water

If you have no water in your home, you need to identify if the issue is caused by your home plumbing or if it is a South West Water outage impacting Penzance.

  1. Check the "In Your Area" sections of the South West Water website for any information explaining why you have no water, and when they expect regular service to resume.
  2. Ask your neighbours whether they have the same issue as you. If they do, this suggests an area outage, and you should contact your supplier.
  3. Check that your stop tap is open. A stop tap must be turned to the open position to allow water to flow.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water or water of any form, contact South West Water for assistance.

Penzance Water Discolouration

If the water in your home is discoloured, the issue might be a South West Water issue impacting Penzance.

  1. Changes to the colour of the water in Penzance may happen after a burst pipe has been repaired
  2. Or, South West Water could have been carrying out upgrade work on the pipes in Penzance
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact South West Water for assistance.

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