Redruth Water: Problems, Contact & Help

If you have just moved home and have a few Redruth water questions, you will be able to find out who handles the Redruth water supply as well as wastewater services in the information below. Additionally, we will cover how to identify if you have a water meter in your home, and where exactly your water comes from.


Redruth Water Supplier

Redruth water is supplied by one water company, South West Water. Here are the contact details for your Redruth water supplier:

Redruth Water Supply Contact
Water Company Phone Number Opening Times
South West Water 0344 246 1010 Mon-Fri 8am-6pm, Sat 9am-1pm

Redruth sewerage and wastewater is handled by the same company. Here are Redruth sewerage and wastewater contact details:

Redruth Wastewater Contact
Water Company Phone Number Opening Times
South West Water 0344 346 2020 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Redruth water come from?

The vast majority of South West Waters supply comes from reservoirs and rivers within their coverage region. The remaining 10% is sourced from a combination of boreholes, wells and natural springs.

Water Rates Redruth

The type of water rates that apply to your home depends on if your home has a water meter. If you are uncertain, homes that have metered water rates will have a meter number listed on their water bills. Often the account number will also indicate if your property has a meter by using a simple code of UC for unmetered customers, and MC for metered customers, followed by a series of numbers.

If you don't have a bill available, you can look around your property for a water meter. These would usually be located either next to the water stop tap in the garage or kitchen, or outside in the garden. If you find a water meter, then your home will have metered rates and your supplier will charge you according to your exact usage, so it is very important to give regular meter readings.

Homes that are not metered will have the rateable value of the home instead of this. The rateable value takes into account factors such as property size, location, and the availability of local services to create a value that is then applied to your bill.

The average water rates Redruth water residents are being charged result in an average water bill of around £491 a year. This amount combines both water supply and sewerage costs.

Check out these simple water rates and bill reduction guides to learn more about how your home is billed, and how you can start saving money on your water

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Redruth Water Hardness

Redruth water hardness is rated as soft. While rainwater itself starts as relatively soft, water hardness can change as it progresses through the water cycle and picks up more minerals. The higher the mineral presence, the higher the water hardness value will be, and the less effective it is at household tasks. Redruth's soft water rating means that your water is more effective at tasks such as cleaning clothes or dishes, can help to reduce your energy bill and is much less prone to limescale accumulation in comparison to homes in harder water areas.

Can you drink the water in Redruth?

Of course! You can rest assured that Redruth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Redruth water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Redruth water to make it potable.

If you notice a change in taste or smell of Redruth Water this may be due to one of the following reasons:

  1. Chlorination helps to minimize the presence of harmful natural contaminants such as bacteria, and poses no risk to health.
  2. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  3. Seasonal changes in water characteristics can infuse Redruth Water with an earthy smell or taste. As the source of your water changes throughout the year, so too will it's mineral composition, affecting its taste.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact South West Water.

Redruth Water Problems

Redruth water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Redruth property, you need to do one of the following:

  1. If you are out and about, call or reach out to South West Water on one of their social media channels.
  2. If you are near a computer, go to the "report a leak" section of South West Water and fill out the online form.

Redruth No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South West Water outage impacting Redruth.

  1. Check the "In Your Area" sections of the South West Water website for any information explaining why you have no water, and when you can expect the resumption of service.
  2. Ask your neighbours whether they have the same issue as you. If they do, then this suggests an area outage.
  3. Check that your stop tap is open. A stop tap must be turned to the open position to allow water to flow.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact South West Water for assistance.

Redruth Water Discolouration

If the water in your home is discoloured, the issue might be a South West Water issue impacting Redruth.

  1. Changes to the colour of the water in Redruth may happen after a burst pipe has been repaired
  2. Or, South West Water could have been carrying out upgrade work on the pipes in Redruth
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact South West Water for assistance.

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