Stroud Water: Supplier, Meters & Reporting Issues

If you have just moved and have some Stroud water questions, you will be able to find out who handles the Stroud water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Stroud water hardness so that you can get the best out of the water in your home.


Stroud Water Supplier

Stroud water is supplied by one water company, Severn Trent. Here are the main Stroud water supplier contact details:

Stroud Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Stroud sewerage and wastewater is also handled by Severn Trent.

Stroud Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Stroud

Having a meter in your home will dictate the form or rates that you will have in Stroud. You can easily find out whether your Stroud water rates are metered by looking at your water bill. Homes that have metered Stroud water rates will have a meter number listed on their water bills. If you are unable to access a bill, you could also call your supplier to enquire or take a look around your home for a water meter. Having a water meter would mean that metered water rates apply to your home, and the meter itself can usually be found either next to the water stop tap, or in the garden outside of the property.

Homes that are not metered will have a rateable value of the home instead. The rateable value part of your Stroud water rates will have been determined by the local council in the 90s and most likely will not have changed since. The rateable value is subject to review every five years and is determined by several factors such as the size of the property, the area and the general condition and availability of local services.

The average water rates Stroud water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

Interested in learning more about water meters and if they are a good choice for your home? Take a read through our great water meters guide. Additionally take a browse of this water rates article to understand your rates further, and start saving some money on your bills.
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Stroud Water Hardness

Stroud water hardness is rated as hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Severn Trent's supply area, Stroud picks up minerals, such as magnesium or calcium, on the way to your tap.

Stroud's hard water rating means that the water in your home will lead to scaling in kettles, sinks, dishwashers and toilets, and will be generally less effective than homes in soft water areas. Here are a few ways that you can mitigate the effects of hard water furring or scaling and protect your appliances in Stroud.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly to clean susceptible surfaces in order to clear limescale deposits.
  2. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
  3. Kettles - Do not overfill your kettle with water, using only as much water as you need. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen limescale build-up. Rinse and repeat to remove scale.

Can you drink the water in Stroud?

Yes! You can drink the water in Stroud without worry. The UK Drinking Water Inspectorate has scored the Stroud water quality at 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink, and it is not necessary to filter or boil your water in order to make it safe.

If you notice a change in taste or smell of Stroud Water this may be due to one of the following reasons:

  1. Seasonal changes in water characteristics can infuse Stroud water with an earthy smell or taste. Your water may come from different sources at different points of the year, and each of these sources may have a slightly different mineral composition, which in turn would subtly influence and change the flavour of your water.
  2. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints.
  3. Chlorination is a safe way to ensure hygiene throughout the pipe network. By adding small and safe amounts of chlorine to the water system, this prevents the build-up of potentially harmful bacteria.

If you would like to learn more about how your water quality can change, or you have concerns about your waters taste or smell, you should not hesitate to contact Severn Trent, who will provide further assistance.

Stroud Water Problems

Water problems in the Stroud area could include vary from burst water mains or even to having no water in your home. This is why it is important that you know who you need to contact and what you should do regarding water emergencies.

If you notice flooding or a water leak outside your Stroud property, you need to do one of the following:

  1. If you are out and about, call or tweet at Severn Trent.
  2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed. If the incident you have experienced is not yet in this section, you should report this to Severn Trent either via calling them or by completing their online report form.

Stroud No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Stroud.

  1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Check that your stop tap is open. If this is in the closed position, this would prevent water from flowing to your taps. Turning it onto the open position should allow the water flow to resume.
  3. Ask your neighbours whether they have the same issue as you. If they are not experiencing the same problem, this suggests that the problem may be related to your individual home's plumbing.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, this indicates an issue with the supply to your property, and so you should contact Severn Trent for assistance.

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