Tewkesbury Water: Supplier & Contact Info

Have you recently moved to Tewkesbury and would like to find out more about your water supply? This guide will provide you with everything you need to know, ranging from who provides your water and wastewater services, water hardness, and how to deal with water supply problems. Read on to get started.


Tewkesbury Water Supplier

Tewkesbury water is supplied by one water company, Severn Trent. Here are the main Tewkesbury water supplier contact details:

Tewkesbury Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Tewkesbury sewerage and wastewater is also handled by Severn Trent.

Tewkesbury Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Severn Trent water come from?

The water supplied by Severn Trent comes from a range of sources, stretching from rivers and reservoirs, to underground aquifers. Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and to a smaller degree limestone aquifers in the Derbyshire and Cotswolds areas. The water supplied to your home will always go through an extensive testing and treatment process no matter what its original source is.

Water Rates Tewkesbury

The type of water rates that apply to homes in Tewkesbury will vary depending on if their home has a water meter. You can find out whether your water rates are metered or not by taking a look at your water bill. Homes that have metered Tewkesbury water rates will have a meter number listed on their bill. If you cant find this, the account number may start with MC for Metered Customer or UC for Unmetered Customer.

If you don't have a bill available, you may also be able to find a water meter by searching around your property. These would usually be located near the stop tap in the kitchen or garage, or can be in the garden within a small box set into the ground.

If your property has a water meter, you should provide regular meter readings so that your water supplier can accurately bill you. Not providing water readings could result in innacurate or unneccessarily high water bills.

Homes that are not metered will have something called a rateable value of the home instead. This value is based on several factors, such as property size and the availability of local services. These factors are then used to create an estimated consumption value of your home, which is then used to generate your bill.

The average water rates Tewkesbury residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

Trying to decide if water meters are the right choice for you? Take a read through Selectra's essential guide to water meters to learn more about how they work and how you can get one for your home.

If you are interested in saving money on your water bill then our guide to water rates will give you some great tips on how to get started saving on your water bill.

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Speak with the Selectra team to save on other home bills. Don't let water ruin your budget.

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Tewkesbury Water Hardness

Tewkesbury water hardness is rated as medium water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Tewkesbury water's supply area, Tewkesbury's water picks up minerals, such as magnesium or calcium, on the way to your tap. The higher the mineral value of water, the harder it is rated, and the less effective it is overall.

Though having water of a medium hardness rating shouldn't negatively affect your property in a significant way, it can still lead to scaling in appliances and inneficiencies using water to clean. As such it is recomendable to use products that focus on water softing or anti-scaling properties to maintain your home.

Can you drink the water in Tewkesbury?

Yes! you can drink the water in Tewkesbury. You can rest assured that Tewkesbury's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Tewkesbury's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Tewkesbury's water to make it potable.

If you notice a change in taste or smell of Tewkesbury's water this may be due to one of the following reasons:

  1. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  2. Chlorination - a safe way to ensure hygiene throughout the pipe network.
  3. Seasonal changes in water characteristics can infuse Tewkesbury's water with an earthy smell or taste.

If you are worried about your water's taste, smell or appearance, you should contact Severn Trent, who will provide further assistance.

Tewkesbury Water Problems

Water problems can come in various forms, stretching from burst water pipes, leaks or even flooding. It is important that you familiarize yourself with what you should do if you encounter an issue, and who you should contact for support.

If you notice flooding or a water leak outside your Tewkesbury property, you need to do one of the following:

  1. If you are out and about, call or message Severn Trent on social media.
  2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Tewkesbury No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Tewkesbury.

  1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing. If it doesnt, contact Severn Trent.
  3. Ask your neighbours whether they have the same issue as you. If they do, then this suggests that a water outage is affecting the area, if they don't you may need to contact a plumber, as the issue may relate to your homes plumbing.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water, but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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