Westbury Water: Moving Home & Supplier

Moving home and need to find out more about your Westbury water? This guide will tell you who handles the Westbury water supply and wastewater services in addition to water hardness and troubleshooting water problems.


Westbury Water Supplier

Westbury Water is supplied by one water company, Wessex Water. Here are the main Westbury water supplier contact details:

Westbury Water Supply Contact
Water Company Phone Number Opening Times
Wessex Water 0345 600 3600 Mon-Fri 8am-8pm, Sat 8am-2pm, Most Bank Holidays 9am-5pm

Westbury sewerage and wastewater is also handled by Wessex Water.

Westbury Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Wessex Water 0345 600 4600 Mon-Fri 8am-6pm, or 24/7 for Emergencies

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Wessex Waters water come from?

80% of the water that Wessex Water provides to your home comes from underground aquifers, primarily in the Wiltshire and Dorset regions. The remaining 20% of their supply comes from 12 reservoirs that are fed by groundwater sources such as rivers and streams.

Water Rates Westbury

Your water rates will be either metered, or unmetered. If you are unsure which applies to your home, you can check your water bill, which may display a meter number. If you can't find this, the account number could start with MC for metered customers, or UC for unmetered customers.

If you cant check a bill, you can also look around your home to see if you can find a water meter. These would normally be located near the stop tap in the kitchen or garage, or they could also be in the garden within a small box in the ground. If your property has a water meter, you must provide regular water meter readings by calling, logging into your account, or using your suppliers app.

Homes that aren't metered will have a rateable value instead. This value uses basic property data to estimate your homes water consumption volume, which is then used to create your water bill.

If you are interested in getting away from estimated bills, take a read through Selectra's guide to water meters to find out if they are the right choice for you.

The average water rates Westbury residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

Our guide to water rates will also give you some great tips on how to lower your water bills and better understand your bills.

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Westbury Water Hardness

Westbury's water hardness is rated as hard. Waters hardness is based on the value of dissolved minerals that it contains. The higher that the value of these minerals is, the harder and less effective your water will be in general. Westbury hard rating means that your home will experience scaling in kettles, sinks, dishwashers and toilets, and even potentially the gradual deterioration of appliances. Here is what you can do to combat hard water:

  1. Kettles - Avoid overfilling your kettle. Clean your kettle by half-filling it and adding two tablespoons of white vinegar, leave it for four hours to loosen scale build-up.
  2. Clothing - Liquid detergents should be used rather than powder detergents. Additionally, you should clean your washing machine by adding baking soda and white vinegar directly into the drum and setting it to a hot wash. Wipe down the drum thoroughly afterwards.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
  4. Baths, sinks and toilets - Clean these areas with an acidic sanitizer. This will help to reduce and slow the accumulation of limescale deposits.

Can you drink the water in Westbury?

Definitely! As with the vast majority of the UK, Westbury water meets very high standards. It is unnecessary to purchase bottled water or to boil your water to make it potable. The UK Drinking Water Inspectorate has scored Westbury water quality at 99.96% in overall mean zonal compliance, meaning that all legal and safety guidelines have been met.

Mild changes in taste or smell of Westbury are usually not cause for concern, such as in the following instances:

  1. Seasonal changes such as where your water has come from or how it has filtered through the earth can imbue your water with varying flavours.
  2. Plumbing such as taps and pipes repairs can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  3. Chlorination is used to eliminate harmful contaminants. This is harmless to health, and does not affect your waters safety.

If you feel that your water's quality may have deteriorated you should not hesitate to contact Wessex Water, who will provide further assistance.

Westbury Water Problems

Westbury water issues can include anything from burst water mains, flooding or having no water in your home. Take a read through the following points to make sure that you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Westbury property, you need to do one of the following:

  1. If you are out and about, call or contact Wessex Water on Facebook, Instagram, or Twitter.
  2. If you are near a computer, go to the "Active Incidents" section of the Wessex Water website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Westbury No Water

If you have no water in your home, before calling you to need to find out if the issue is to do with your home plumbing or a Wessex Water outage impacting Westbury.

  1. Check the "Contact Us" or "Report problems" sections of the Wessex Water website for any information explaining why you have no water, and the expected time of service resumption.
  2. Ask your neighbours whether they have the same issue as you. If they don't, this suggests the problem relates to your homes plumbing, and you may need to contact a plumber.
  3. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water flow to resume.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Wessex Water for assistance.

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