Colwyn Bay Water: Your Supplier, Rates & Quality

If you have just moved home and have some Colwyn Bay water questions, you will be able to find who handles the Colwyn Bay water supply as well as wastewater services in the information below. Additionally, we have tips on Colwyn Bay's water hardness and the steps you should take if you have a problem with your water supply.

Colwyn Bay Water Supplier

Colwyn Bay water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Colwyn Bay water supplier:

Colwyn Bay sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Colwyn Bay sewerage and wastewater contact details:

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Colwyn Bay water come from?

The vast majority of Dwr Cymru Welsh Waters supply comes from surface water sources such as reservoirs or rivers, which is supplemented in times of drought with groundwater sources such as aquifers or boreholes.

Water Rates Colwyn Bay

The type of water rates that you have in your Colwyn Bay home will depend on whether your home has a water meter. You can find out whether your Colwyn Bay water rates are metered or not by looking at your water bill. Homes with metered Colwyn Bay water rates will have a meter number listed, and additionally, the account number may start with MC for metered customers, and UC for unmetered customers.

If you've just moved in or you don't have a bill handy, you can also look around the property for a meter. This will be located either outside in a box in the ground, or next to the water stop tap, which would usually be in the kitchen or garage.

If you have a water meter, this means that you have metered rates, and you should provide your supplier with regular meter readings so that they can bill you according to your exact usage figures.

Homes that aren't metered won't have this, but they will have the rateable value of the home instead. Your homes rateable value will have been determined by the local council in the 90s and is unlikely to have changed significantly since then. This value is created based on factors such as property size, location, and the availability of services to calculate an estimated water usage value. This is then used to create your bill.

If you want to read more about water meters or are interested in avoiding bills based on estimations, check out Selectra's essential guide to water meters.

The average water rates Colwyn Bay residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

Interested in saving some money on your water bill? Then this useful guide to water rates in the UK will give you some great tips & tricks to help you get started.

Colwyn Bay Water Hardness

Colwyn Bay water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle as it picks up minerals such as magnesium or calcium. Waters hardness is determined by the volume of minerals within your water, with more minerals translating to having harder water.

Colwyn Bay water's soft rating means that your water is of the ideal rating for domestic use. Your water will be more effective at tasks such as washing clothes, will be less inclined to cause limescale, and will help to increase the efficiency of your water bills in comparison to homes in hard water areas.

Can you drink the water in Colwyn Bay?

Yes! You can drink the water in Colwyn Bay. Colwyn Bay water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Colwyn Bay water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil, filter or otherwise refine Colwyn Bay water further in order to make it potable.

If you notice a change in taste or smell of Colwyn Bay water this may be due to one of the following reasons:

1. Chlorination helps to eliminate contaminants within your water. The volume of chlorine in the water system is closely monitored, and poses no risk to health.
2. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
3. Seasonal changes in water characteristics can infuse Colwyn Bay water with an earthy smell or taste.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Dwr Cymru Welsh Water.

Colwyn Bay Water Problems

Colwyn Bay water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Colwyn Bay property, you need to do one of the following:

1. If you are out and about you can give Dwr Cymru Welsh Water a call or contact them on social media.
2. If you have access to a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website to check for known issues or works. If the issue is not known, you can use their "Report an issue" section to let them know what's happening.

Colwyn Bay No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Colwyn Bay.

1. Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
2. Check that your stop tap is open.
3. Ask your neighbours whether they have the same issue as you.

If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.