Ebbw Vale Water: Supplier, Rates & Quality

Uncertain about your Ebbw Vale water supply? This simple guide will cover everything you need to get started! If you are unsure who your water services are provided by if you have water meters, or how to troubleshoot water problems read on to find out along with other handy tips.

Ebbw Vale Water Supplier

Ebbw Vale water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Ebbw Vale water supplier:

Ebbw Vale sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Ebbw Vale sewerage and wastewater contact details:

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Ebbw Vale water come from?

The vast majority of Dwr Cymru Welsh Waters supply comes from surface water sources such as reservoirs or rivers, which is supplemented in times of drought with groundwater sources such as aquifers or boreholes. The water from all of these water sources goes through cleansing and filtration processes to ensure its quality and safety before reaching your home.

Water Rates Ebbw Vale

The type of water rates that apply to your Ebbw Vale home will vary depending on you have a water meter or not. The simplest way to find out which applies to you is by taking a look at a water bill. Homes that have metered water rates will display a meter number, or the account number will start with UC for unmetered customers or MC for metered customers.

Alternately if you don't have a bill available, you can check around your home to see if you can find a water meter. These would be located either in a small box in the ground in your garden or the vicinity of the water stop tap. If you find a water meter in either of these locations, then your home will have metered rates.

If you have a water meter, it is very important that you give your water provider regular water meter readings. Your provider will bill you according to your exact usage, and so failing to provide this data could mean that they will give you higher estimated bills. Submitting a meter reading is very simple, and can be done either via their website, your account, by giving them a call, or via their app.

Homes that are not metered won't have metered rates, but they will have a rateable value of the home instead. The rateable value takes into account factors such as property size, location, and the availability of local services to create a usage value that is then applied to your bill.

The average water rates Ebbw Vale water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

If you are interested in learning more about water meters or water rates, then our water meter and water rates guides will help you to get started.

Ebbw Vale Water Hardness

Ebbw Vale water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Dwr Cymru Welsh Water's supply area, Ebbw Vale water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Ebbw Vale?

Yes! Ebbw Vale's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ebbw Vale water quality at 99.96% in overall mean zonal compliance, meaning that your water meets all legal requirements, and it is not necessary to boil or filter Ebbw Vale water to make it potable.

If you notice that your waters taste or smell has changed, this may be due to one of the following reasons:

1. Plumbing such as pipe or taps repairs can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
2. Chlorination helps to minimize the presence of harmful natural contaminants such as bacteria, and poses no risk to health.
3. Seasonal changes in water characteristics can infuse Ebbw Vale water with an earthy smell or taste. As the source of your water changes throughout the year, so too will its mineral composition, affecting its taste.

If you have questions or concerns about your water's taste, smell or appearance, or believe its quality has deteriorated you should not hesitate to contact Dwr Cymru Welsh Water.

Ebbw Vale Water Problems

Ebbw Vale water problems can include anything from burst water pipes or flooding to having no water supply in your home. Do you know what to do and who to contact in such an event?

If you notice a water leak or flooding outside your Ebbw Vale property, you need to do one of the following:

1. If you are near a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page, via live chat or telephone.
2. If you are out and about, call or message Dwr Cymru Welsh Water on Twitter, Instagram, or Facebook.

Ebbw Vale No Water

If you have no water in your home, you need to find out if the issue is to do with your homes plumbing, or if it is a Dwr Cymru Welsh Water outage impacting Ebbw Vale.

1. Check that your stop tap is open. If this is closed, turning it to the open position should allow water to flow. If after opening it, it still doesn't flow, contact your supplier.
2. Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
3. Ask your neighbours whether they have the same issue as you. If they do, then there may be a supplier outage.

If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.