Maesteg Water: Moving Home, Supplier & Info
If you just moved and have some Maesteg water questions, you will be able to find out who handles the Maesteg water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Maesteg water hardness so that you can enjoy quality tap water in your home.
Maesteg Water Supplier
Maesteg water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Maesteg water supplier:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Dwr Cymru Welsh Water | 0800 052 0145 | Mon-Fri 8am-6pm |
Maesteg sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Maesteg sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Dwr Cymru Welsh Water | 0800 085 3968 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Maesteg water come from?
The vast majority of Dwr Cymru Welsh Waters supply comes from surface water sources such as reservoirs or rivers, which is supplemented in times of drought with groundwater sources such as aquifers or boreholes. The water from all of these water sources goes through cleansing and filtration processes to ensure its quality and safety before reaching your home.
Water Rates Maesteg
The type of water rates that apply to homes in Maesteg vary, depending on if their home is equipped with a water meter. You can find out whether your Maesteg water rates are metered or not by taking a look at your water bill. Homes that have metered Maesteg water rates will have a meter number listed on their bill. If you can't find this, the account number can often also indicate if your home has a water meter. If the account number starts with MC (Metered Customer), this would mean that your property has a water meter. If the account number begins with UC (Unmetered Customer), then your home would not have a water meter.
If you don't have a bill available, you may also be able to find a water meter by searching around your property. These would usually be located near the stop tap in the kitchen or garage or can be in the garden within a small box set into the ground.
If your property has a water meter, it is very important to provide regular water meter readings so that your water supply can supply you with accurate bills. Not providing water readings could result in inaccurate or unnecessarily high water bills.
Homes that are not metered will have something called a rateable value of the home instead. This value is based on several factors, such as property size and the availability of local services. These factors are then used to create an estimated consumption value of your home, which is then used to generate your bill.
Trying to decide if water meters are the right choice for you? Take a read through Selectra's essential guide to water meters to learn more about how they work.
The average water rates Maesteg residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.
If you are interested in saving money on your water bill then our guide to water rates will give you some great tips on how to lower your water bill.
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Maesteg Water Hardness
Maesteg water hardness is rated as soft water. While rainwater itself is soft, water hardness can change as it progresses through the water cycle. Due to the way water filters through rocks in the Dwr Cymru Welsh Water supply area, Maesteg's water picks up minerals, such as magnesium or calcium, on the way to your tap. The higher the mineral value of water, the harder it is rated, and the less effective it is overall. Your waters soft hardness rating is a great thing for you, as homes with a soft water hardness rating tend to have more efficient energy bills, their taps and sinks are much less prone to limescale, and their water is more effective at tasks such as cleaning when compared to homes in hard water areas.
Can you drink the water in Maesteg?
Yes! You can rest assured that Maesteg's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Maesteg's water quality a great 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter your water to make it potable.
If you notice a change in taste or smell of Maesteg's water this may be due to one of the following reasons:
- Chlorination - a safe way to ensure hygiene throughout the pipe network. This helps to eliminate any potentially harmful bacteria within the system.
- Seasonal changes in water characteristics can infuse Maesteg's water with an earthy smell or taste.
- Plumbing such as pipe or tap repairs can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions or concerns about your water's taste, smell or appearance, or believe its quality has deteriorated you should not hesitate to contact Dwr Cymru Welsh Water.
Maesteg Water Problems
Maesteg water problems can include anything from burst water pipes or flooding to having no water supply in your home.
If you notice a water leak or flooding outside your Maesteg property, you need to do one of the following:
- If you are out and about, call or message Dwr Cymru Welsh Water on Twitter, Instagram, or Facebook.
- If you are near a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page, via live chat or telephone.
Maesteg No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Maesteg.
- Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
- Ask your neighbours whether they have the same issue as you. If they don't, this suggests the issue lies with your homes water network rather than the suppliers.
- Check that your stop tap is open. If this is closed, turning it to the open position should allow water to flow.
If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.