Pontypool Water: Meters, Rates & Supplier Information
If you have just moved home and have some Pontypool water questions, you will be able to find who handles the Pontypool water supply as well as wastewater services in the information below. Additionally, we cover how to identify the form of rates that apply to your home, and what you should do if you are having water problems.
Pontypool Water Supplier
Pontypool water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Pontypool water supplier:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Dwr Cymru Welsh Water | 0800 052 0145 | Mon-Fri 8am-6pm |
Pontypool sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Pontypool sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Dwr Cymru Welsh Water | 0800 085 3968 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Pontypool water come from?
The vast majority of Dwr Cymru Welsh Waters supply comes from surface water sources such as local reservoirs or rivers, which is supplemented in times of drought with groundwater sources such as aquifers or boreholes. The water from both of these water sources is put through a detailed cleansing and filtration process to ensure its quality and safety before reaching your home.
Water Rates Pontypool
Your Pontypool water rates will depend on whether your home has a water meter or not. The easiest way to find out if your Pontypool water rates are metered is by taking a look at your water bill. Homes that have metered Pontypool water rates will have a meter number displayed on their water bills.
If you've just moved in or otherwise don't have a bill handy, you can also take a look around your house for a water meter. These would usually be located next to the stop tap in the kitchen or garage, or possibly outside in the garden. If your home has a meter, this means that you will be billed according to your exact usage, and so it is important to give your supplier regular meter readings to ensure their accuracy.
Homes that aren't metered won't have this, but they will have the rateable value of the home in their place. The rateable value part of your Pontypool water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then. This value considers several factors, such as the size of your property and how many people live there to create an estimated consumption value, which is then applied to your water bill.
If you would like to learn more about water meters check out Selectra's handy guide to water meters.
The average water rates Pontypool residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.
Looking to save some money on your water bill? Then this useful guide to water rates will give you some great tips & tricks to start saving on your water.
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Pontypool Water Hardness
Pontypool water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Pontypool water's supply area, Pontypool's water picks up minerals, such as magnesium or calcium, on the way to your tap.
Pontypool water's soft rating means that the soft water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and toilets. Additionally, your water will help your energy bills to be more efficient and will be more effective at cleaning tasks in comparison to homes in hard water areas.
Can you drink the water in Pontypool?
Yes! You can drink the water in Pontypool. The UK Drinking Water Inspectorate has scored Pontypool water quality a 99.96% in overall mean zonal compliance, meaning that your water meets and exceeds the minimum requirements needed to make your water safe to drink. It is unnecessary to take further steps such as boiling or filtration in order to make your water potable.
Small changes in taste or smell of the water in your home is normal, and can be due to one of the following reasons:
- Chlorination is used to maintain the health of the network by eliminating the presence of harmful bacteria. This does not cause a harm to health, but can on rare occasion influence the taste of your water.
- Seasonal changes in water characteristics can infuse water with varying mineral presences, which can give your water an earthier smell or taste.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions or concerns about your waters quality, you should not hesitate to contact Dwr Cymru Welsh Water.
Pontypool Water Problems
The types of problems that you could encounter with your water can come in various forms, stretching from a burst pipe, flooding, or even having a failed water supply. This is why it is important to familiarize yourself with your supplier's websites, contact sections, and steps you may need to take if you should encounter such an issue.
If you notice a water leak or flooding outside your Pontypool property, you need to do one of the following:
- If you can't get to a computer calling or tweeting Dwr Cymru Welsh Water is the quickest way to alert them to an issue.
- If you are near a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website to view existing issues or planned works. Alternately, reach out to them via the "Report an issue" page, via live chat or telephone.
Pontypool No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Pontypool.
- Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
- Ask your neighbours whether they have the same issue as you. If they are experiencing similar, then there is likely a fault with the supply of your area, and you should check your supplier's page for more info.
- Check that your stop tap is open. If this is in the open position, but there is no water slow, then this would suggest that there may be a water outage. If the tap is in the closed position, turning it to the open position should usually allow water to resume flowing to your taps.
If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.