Pontypridd Water: Quality, Source & Hardness Info
If you have just moved home and have some questions about the water in Pontypridd, you will be able to find who handles the Pontypridd water supply as well as wastewater services in the information below. Additionally, we will cover water meters, and what you should do if you encounter a problem with your water supply.
Pontypridd Water Supplier
Pontypridd water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Pontypridd water supplier:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Dwr Cymru Welsh Water | 0800 052 0145 | Mon-Fri 8am-6pm |
Pontypridd sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Pontypridd sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Dwr Cymru Welsh Water | 0800 085 3968 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Pontypridd water come from?
The vast majority of Dwr Cymru Welsh Waters supply comes from surface water sources such as reservoirs or rivers. In times of low rainfall, this is supplemented with groundwater sources such as aquifers or boreholes. Whether the water supplied to your home comes from surface-water or groundwater sources, it will always go through an extensive testing and cleansing process to ensure that it is safe to consume.
Water Rates Pontypridd
Water rates in Pontypridd will depend on whether your home has a water meter. You can find out whether your Pontypridd water rates are metered or not by looking at your water bill. Homes with metered Pontypridd water rates will have a meter number listed on their water bills.
If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near the stop tap.
Homes that aren't metered won't, but they will have the rateable value of the home instead of this. The rateable value part of your Pontypridd water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.
Considering getting a water meter? Check out Selectra's essential guide to water meters to read about their pro's, con's and if they are for you.
The average water rates Pontypridd residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.
If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.
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Pontypridd Water Hardness
Pontypridd water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Pontypridd water's supply area, Pontypridd's water picks up minerals, such as magnesium or calcium, on the way to your tap.
Pontypridd water's soft rating means that the soft water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and loos. In addition to this, your water will help to reduce your energy bills, and will be more effective at tasks such as cleaning dishes and washing clothes.
Can you drink the water in Pontypridd?
Yes! You can drink the water in Pontypridd. Pontypridd water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Pontypridd water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil, filter or otherwise refine Pontypridd water further in order to make it potable.
If you notice a change in taste or smell of Pontypridd water this may be due to one of the following reasons:
- Chlorination is a safe way to ensure hygiene throughout the pipe network.
- Seasonal changes in water characteristics can infuse Pontypridd water with an earthy smell or taste.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Dwr Cymru Welsh Water.
Pontypridd Water Problems
Pontypridd water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Pontypridd property, you need to do one of the following:
- If you are near a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page, via live chat or telephone.
- If aren't at home, you can easily send Dwr Cymru Welsh Water a message on social media, or give them a call.
Pontypridd No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Pontypridd.
- Ask your neighbours whether they have the same issue as you.
- Check that your stop tap is open.
- Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.