Prestatyn Water: Supply, Services & Issues

Uncertain about your Prestatyn water supply? This simple guide will cover everything you need to get started. If you are unsure who your water services are provided by or how to troubleshoot water problems, read on to find out.

Prestatyn Water Supplier

Prestatyn water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Prestatyn water supplier:

Prestatyn sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Prestatyn sewerage and wastewater contact details:

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Prestatyn water come from?

The vast majority of Dwr Cymru Welsh Waters supply comes from surface water sources such as reservoirs or rivers, which is supplemented in times of drought with groundwater sources such as aquifers or boreholes. The water from all of these water sources goes through cleansing and filtration processes to ensure its quality and safety before reaching your home.

Water Rates Prestatyn

In your Prestatyn home you will have either metered or unmetered water rates. The simplest way to find out which you have is to look at a water bill. Homes that have metered water rates will display a meter number, or the account number will start with UC for unmetered customers or MC for metered customers.

If you don't have a bill, you can look for a water meter. These would be located in the garden in a small box, or in the vicinity of the water stop tap in your kitchen or garage. If you find a water meter in either of these locations, then your home will have metered rates. Having a water meter means that it is very important to give your water provider regular water meter readings. Your provider will bill you according to your exact usage, and so failing to provide this data means that they may give you higher estimated bills. Submitting a meter reading is very simple, and can be done either via their website, your online account, by giving them a call, or via their app.

Homes that are not metered will have a rateable value of the home instead. The value uses property size, location, and the availability of local services as metrics to create a usage value which is then applied to your bill.

The average water rates Prestatyn water residents are being charged result in an average water bill of around £419 a year. This amount combines both water supply and sewerage costs.

Interested in learning more about water meters or water rates? Our water meter and water rates guides will give you the knowledge that you need without overloading you.

Prestatyn Water Hardness

Due to the way water filters through rocks in Dwr Cymru Welsh Water's supply area, Prestatyn water picks up minerals such as magnesium or calcium in low volumes on the way to your tap. The higher the mineral content of your water, the harder and less effective it will be overall. Prestatyn's soft water hardness rating means that your energy bills will be lower, laundry will be softer and appliances will last longer as there will be less build-up of limescale in comparison to homes in hard water areas.

Can you drink the water in Prestatyn?

Yes! The UK Drinking Water Inspectorate has scored Prestatyn's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Prestatyn's water to make it potable.

If you notice a change in taste or smell of Prestatyn's water this may be due to one of the following reasons:

1. Seasonal changes in water characteristics can infuse Prestatyn's water with an earthy smell or taste.
2. Chlorination helps to ensure hygiene throughout the water pipe network.
3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints. Water pipes or taps for example may cause this.

If you feel that your water's quality has deteriorated or may no longer be safe to drink, you should not hesitate to contact Dwr Cymru Welsh Water.

Prestatyn Water Problems

Prestatyn water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Prestatyn property, you need to do one of the following:

1. If you are near a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page, live chat or telephone.
2. If you are out and about, call or message Dwr Cymru Welsh Water on Twitter, Instagram, or Facebook.

Prestatyn No Water

If you have no water in your home, you need to find out if the issue is to do with your homes plumbing, or if it is a Dwr Cymru Welsh Water outage impacting Prestatyn.

1. Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
2. Ask your neighbours whether they have the same issue as you. If they do, then there may be a supplier outage.
3. Check that your stop tap is open. If this is closed, turning it to the open position should allow water to flow. If after opening it, it still doesn't flow, contact your supplier.

If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.