Rhyl Water: Rates, Meters & Bills

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Are you looking to find out more about your Rhyl water supply? In this guide, you will be able to find out which supplier provides your water and wastewater services. Additionally, we will cover what you should do if you experience water problems, and how to identify the type of water rates that apply to you.

Rhyl Water Supplier

Rhyl water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Rhyl water supplier:

Rhyl Water Supply Contact
Water Company Phone Number Opening Times
Dwr Cymru Welsh Water 0800 052 0145 Mon-Fri 8am-6pm

Rhyl sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Rhyl sewerage and wastewater contact details:

Rhyl Wastewater Contact
Water Company Phone Number Opening Times
Dwr Cymru Welsh Water 0800 085 3968 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Rhyl water come from?

The vast majority of Dwr Cymru Welsh Waters supply comes from surface water sources such as reservoirs or rivers, which is supplemented in times of drought with groundwater sources such as aquifers or boreholes. The water from both of these water sources is put through a detailed cleansing and filtration process to ensure its quality and safety before reaching your home.

Water Rates Rhyl

Water rates in Rhyl will depend on if your home has a water meter. You can find out whether your Rhyl water rates are metered or not by looking at your water bill. Homes with metered Rhyl water rates will have a meter number listed on their water bills. Alternately if the account number starts with MC, this means metered customer and UC for unmetered customer.

If you don't have a bill available, you can look around your house for a water meter. This would usually be next to the stop tap in the garage or kitchen, or it could be in the garden in a small box sunk into the ground.

Homes that aren't metered will have the rateable value of the home instead of this. The rateable value is based on several factors such as the size of your home, its location, and the availability of services to create an estimated consumption value, which is then used to generate your bill.

If you need help trying to decide if a water meter is the right choice for you, then check out Selectra's essential guide to water meters.

The average water rates Rhyl residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

Interested in saving some money on your water bill? Then this useful guide to water rates in the UK will give you some great tips on how you can get started.

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Rhyl Water Hardness

Rhyl water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Rhyl water's supply area, Rhyl's water picks up minerals, such as magnesium or calcium, on the way to your tap. The higher the mineral value of water, the harder it is rated, and the less effective it is overall.

Your water hardness rating is a great thing for you. Homes with a soft water hardness rating tend to have more efficient energy bills, their taps and sinks are much less prone to limescale, and their water is more effective at tasks such as cleaning when compared to homes in hard water areas.

Can you drink the water in Rhyl?

Yes! You can drink the water in Rhyl. Rhyl water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Rhyl water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil, filter or otherwise refine Rhyl water further in order to make it potable.

If you notice a change in taste or smell of Rhyl water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network. The volume of chlorine is monitored closely at all times and does not pose a health risk.
  2. Seasonal changes in water characteristics can infuse Rhyl water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints. If your home has undergone a repair to its water pipes, the introduction of this new material could affect the taste of your water.

If you have questions or concerns about your water's taste, smell or appearance, you should not hesitate to contact Dwr Cymru Welsh Water.

Rhyl Water Problems

Rhyl water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Rhyl property, you need to do one of the following:

  1. If you are out and about, call or tweet Dwr Cymru Welsh Water.
  2. If you are near a computer, go to the "In your area" section of the Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page, via live chat or telephone.

Rhyl No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Rhyl.

  1. Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
  2. Ask your neighbours whether they have the same issue as you. If they don't, this suggests the issue lies with your homes water network rather than the suppliers.
  3. Check that your stop tap is open. This must be in the open position to allow water to flow.
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.

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