Swansea Water: Rates, Contact, Water Quality Info - Selectra

Water flowing from an open tap next to Swansea

If you have just recently moved and you're not 100% sure how water works in Swansea, you will be able to find who takes care of the Swansea water supply as well as wastewater services in the water information below. Furthermore, we have some helpful tips on how to deal with Swansea water hardness so that you can enjoy quality tap water in your home.


Swansea Water Supplier

Swansea Water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Swansea water supplier:

Swansea Water Supply Contact
Water Company Phone Number Opening Times
Dwr Cymru Welsh Water 0800 052 0145 Mon-Fri 8am-6pm

Swansea sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Swansea sewerage and wastewater contact details:

Swansea Wastewater Contact
Water Company Phone Number Opening Times
Dwr Cymru Welsh Water 0800 085 3968 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Swansea

The rates you pay for your water depend on whether your home has a water meter or not. You can find out very easily whether your Swansea water rates are metered or not by looking at a water bill you may have somewhere in the property. Homes with metered Swansea water rates will have a meter number listed on one of your water bills.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If your property does not have a water meter, you will have the rateable value of the home instead. The rateable value part of your Swansea water rates will have been determined by the Swansea local council back in the 1990s and will probably remain the same.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Swansea residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Swansea Water Hardness

Swansea water hardness is rated as soft water.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Swansea water's soft rating means that the soft water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and toilets.

Can you drink the water in Swansea?

Yes! it's perfectly safe to drink the water in Swansea. No need to panic! even though the water hardness may suggest differently, Swansea water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Swansea water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. There is no need to boil or filter your Swansea water to make it drinkable

If you notice a change in taste or smell of Swansea water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Swansea water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions or doubts about your water's taste, smell or appearance, you should not hesitate to contact Dwr Cymru Welsh Water.

Swansea Water Problems

Swansea water problems can include anything from a burst water main or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Swansea property, you need to do one of the following:

  1. If you are out and about, call or tweet Dwr Cymru Welsh Water
  2. If you are near a computer or tablet, go to the "In your area" section of Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page via live chat or telephone.

Swansea No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Swansea.

  1. Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a drop, contact Dwr Cymru Welsh Water for further assistance.

Swansea Water Discolouration

If the water in your home is discoloured, the issue might be a Dwr Cymru Welsh Water issue impacting Swansea.

  1. Changes to the colour of the water in Swansea may happen after a burst pipe has been repaired
  2. Or, Dwr Cymru Welsh Water could have been carrying out upgrade work on the pipes in Swansea
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Dwr Cymru Welsh Water for assistance.

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