Wrexham Water: Contact, Rates, Water Hardness Info - Selectra

Blue bath next to Wrexham

If you have just recently moved and you're not 100% sure how water works in Wrexham, you will be able to find who takes care of the Wrexham water supply as well as wastewater services in the water information below. Furthermore, we have some helpful tips on how to deal with Wrexham water hardness so that you can enjoy quality tap water in your home.


Wrexham Water Supplier

Wrexham Water is supplied by one water company, Hafren Dyfrdwy Water. Here are the contact details for your Wrexham water supplier:

Wrexham Water Supply Contact
Water Company Phone Number Opening Times
Hafren Dyfrdwy Water 0330 678 0679 Mon-Fri 8am-8pm, Saturday 9am-3pm

Wrexham sewerage and wastewater is handled by the same company, Hafren Dyfrdwy Water. Here are Wrexham sewerage and wastewater contact details:

Wrexham Wastewater Contact
Water Company Phone Number Opening Times
Hafren Dyfrdwy Water 0800 085 8033 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Wrexham

The rates you pay for your water depend on whether your home has a water meter or not. You can find out whether your Wrexham water rates are metered or not by looking at your water bill. Homes with metered Wrexham water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

Homes that aren't metered will have the rateable value of the home instead of this. The rateable value part of your Wrexham water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Wrexham residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Wrexham Water Hardness

Wrexham water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Wrexham Water's supply area, Wrexham's water picks up minerals, such as magnesium or calcium, on the way to your tap.

Wrexham water's soft rating means that the soft water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and loos.

Can you drink the water in Wrexham?

Yes! You can drink the water in Wrexham. It is not necessary to boil, filter or otherwise refine Wrexham water further in order to make it potable. Wrexham water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Wrexham water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink.

If you notice a change in taste or smell of Wrexham water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Wrexham water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Hafren Dyfrdwy Water.

Wrexham Water Problems

Wrexham water problems can include anything from no water in your home, local flooding in your area or a bust water pipe. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Wrexham property, you need to do one of the following:

  1. If you are out and about, call or tweet Hafren Dyfrdwy Water
  2. If you are near a computer, go to the "In your area" section of Hafren Dyfrdwy Waters website, or alternately reach out to them via the "Report an issue" page via live chat or telephone.

Wrexham No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Hafren Dyfrdwy Water outage impacting Wrexham.

  1. Check the FAQ or "Report an issue" section of the Hafren Dyfrdwy Water website.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a drop, contact Hafren Dyfrdwy Water for assistance.

Wrexham Water Discolouration

If the water in your home is discoloured, the issue might be a Hafren Dyfrdwy Water issue impacting Wrexham.

  1. Changes to the colour of the water in Wrexham may happen after a burst pipe has been repaired
  2. Or, Hafren Dyfrdwy Water could have been carrying out upgrade work on the pipes in Wrexham
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Hafren Dyfrdwy Water for assistance.

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