Halesowen Water: Supplier, Rates & Contact Info - Selectra

Halesowen held between two hands with a tap and running water behind

Have you have just recently moved and you're not 100% sure how water works in Halesowen, you will be able to find who takes care of the Halesowen water supply as well as wastewater and sewerage services in the water information below. Furthermore, we have some helpful tips on how to deal with Halesowen water hardness so that you can enjoy quality tap water in your home.


Halesowen Water Supplier

Halesowen Water is supplied by one water company, South Staffordshire Water. Here are the contact details for your Halesowen water supplier:

Halesowen Water Supplier Contact
South Staffordshire Water Phone Number Opening Times
South Staffordshire Water Bill Queries 0345 607 0456 Monday to Friday 8am to 6pm
South Staffordshire Water Emergencies 0800 389 1011 24/7

Halesowen sewerage and wastewater is handled a different company, Severn Trent. Here are Halesowen sewerage and wastewater contact details:

Halesowen Wastewater Contact
Water Company Phone Number Opening Times
Severn Trent Water 0345 124 2424 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Halesowen

The rates you pay for your water depend on whether your home has a water mete or not. You can find out whether your Halesowen water rates are metered or not by looking at your water bill. Homes with metered Halesowen water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

Homes that aren't metered will have the rateable value of the home instead of this. The rateable value part of your Halesowen water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Halesowen residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Halesowen Water Hardness

Halesowen water hardness is rated as medium water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Halesowen Water's supply area, Halesowen water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Halesowen?

Yes! you can drink the water in Halesowen. Halesowen water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Halesowen water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Halesowen water to make it potable.

If you notice a change in taste or smell of Halesowen water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Halesowen water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent Water.

Halesowen Water Problems

Halesowen water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Halesowen property, you need to do one of the following:

  1. If you are out and about, call or tweet South Staffordshire Water
  2. If you are near a computer, go to the "report a leak" section of Severn Trent Water and fill out the online form.

Halesowen No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South Staffordshire Water outage impacting Halesowen.

  1. Check the "In Your Area" sections of the Severn Trent Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact South Staffordshire Water for assistance.

Halesowen Water Discolouration

If the water in your home is discoloured, the issue might be a South Staffordshire Water issue impacting Halesowen.

  1. Changes to the colour of the water in Halesowen may happen after a burst pipe has been repaired
  2. Or, South Staffordshire Water could have been carrying out upgrade work on the pipes in Halesowen
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact South Staffordshire Water for assistance.

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