Hereford Water: Quality, Rates & Supply Info - Selectra

Hereford between a blue dripping tap and a location marker

If you have just recently moved and you're not 100% sure how water works in Hereford, you will be able to find who takes care of the Hereford water supply as well as wastewater services in the water information below. Furthermore, we have some helpful tips on how to deal with Hereford water hardness so that you can enjoy quality tap water in your home.


Hereford Water Supplier

Hereford Water is supplied by one water company, Dwr Cymru Welsh Water. Here are the contact details for your Hereford water supplier:

Hereford Water Supply Contact
Water Company Phone Number Opening Times
Dwr Cymru Welsh Water 0800 052 0145 Mon-Fri 8am-6pm

Hereford sewerage and wastewater is handled by the same company, Dwr Cymru Welsh Water. Here are Hereford sewerage and wastewater contact details:

Hereford Wastewater Contact
Water Company Phone Number Opening Times
Dwr Cymru Welsh Water 0800 085 3968 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Hereford

Water rates in Hereford depend on whether your home has a water meter or not. You can find out very simply whether your Hereford water rates are metered or not by taking a quick look at your water bill. Homes with a water meter will have a meter number listed on their water bills.

If you've just moved into your new home and don't have a bill, you can look outside your house or in the front garden for a water meter. Sometimes the meter may be located inside your house near the stop tap.

Properties that do not have a water meter will have the rateable value of the home instead. The rateable value part of your Hereford water rates will have already been determined by your local council in the 1990s and will probably not have changed since then.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Hereford residents are being charged result in an average water bill of around £439 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Hereford Water Hardness

Hereford water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Hereford Water's supply area, Hereford's water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Hereford?

Yes! you can drink the water in Hereford. Rest assured that Hereford water meets very high standards making it completely safe to drink. The UK Drinking Water Inspectorate has scored Hereford water quality a 99.96% in overall mean zonal compliance, this means that your water is safe to drink. There is no need to boil or filter Hereford water to make it potable.

If you notice a change in taste or smell of Hereford water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Hereford water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Dwr Cymru Welsh Water.

Hereford Water Problems

Hereford water problems can include anything from a burst water main, no water in your home or even local flooding affecting your postcode area. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Hereford property, you need to do one of the following:

  1. If you are out and about, call or tweet Dwr Cymru Welsh Water
  2. If you are near a computer, go to the "In your area" section of Dwr Cymru Welsh Waters website, or alternately reach out to them via the "Report an issue" page via live chat or telephone.

Hereford No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Dwr Cymru Welsh Water outage impacting Hereford.

  1. Check the FAQ or "Report an issue" section of the Dwr Cymru Welsh Water website.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing or heating and not the water company

    If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance.

Hereford Water Discolouration

If the water in your home is discoloured, the issue might be a Dwr Cymru Welsh Water issue impacting Hereford.

  1. Changes to the colour of the water in Hereford may happen after a burst pipe has been repaired
  2. Or, Dwr Cymru Welsh Water could have been carrying out upgrade work on the pipes in Hereford
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Dwr Cymru Welsh Water for assistance.

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