Kidsgrove Water: Supplier & Contact Info
If you are interested in finding out more about your water, in this guide you will be able to find out who handles the Kidsgrove water supply as well as wastewater services. Additionally, we have tips on how to deal with Kidsgrove water hardness and identify the form of rates that apply to your home.
Kidsgrove Water Supplier
Kidsgrove water is supplied by one water company, Severn Trent. Here are the main Kidsgrove water supplier contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Severn Trent | 0345 750 0500 | Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm |
Kidsgrove sewerage and wastewater is also handled by Severn Trent.
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Severn Trent | 0800 783 4444 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Severn Trent water come from?
The water supplied by Severn Trent comes from a range of sources, stretching from rivers and reservoirs to underground aquifers. Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and to a smaller degree limestone aquifers in the Derbyshire and Cotswolds areas. The water supplied to your home will always go through an extensive testing and treatment process no matter what its source is.
Water Rates Kidsgrove
The form of rates that apply to homes in Kidsgrove vary depending on if the home has a water meter. The easiest way to check if your home has a water meter is to check a water bill. Homes that are metered will have a meter serial number listed on their water bills. The account number will also often indicate if your property has a meter by using a simple code: MC (Metered Customer) or UC (Unmetered Customer) followed by a series of numbers.
Alternately if you do not have a bill available, you can look around your property for a water meter. These would usually be located either next to the water stop tap, or outside in the garden. If you find a water meter, then your home will have metered rates.
If your home has a water meter, this means that you will have metered water rates. This means that your supplier will charge you according to the exact consumption that your property uses, and so it is important that you provide regular water meter readings to ensure the accuracy of your billing. Failure to do this means that your supplier may estimate your bill, which means you could be paying more than you need to.
Homes that are not metered will have the rateable value of the home instead. This rate is subject to review every five years and takes into account factors such as property size, location, and the availability of local services to create an estimated usage value that is then used to create your bill.
If you are interested in changing from the rateable value to having metered rates, or are otherwise curious about water meters, read throughout a water meter guide to learn more.
The average water rates Kidsgrove water residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.
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Kidsgrove Water Hardness
Kidsgrove water hardness is rated as very hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Severn Trent's supply area, Kidsgrove picks up minerals, such as magnesium or calcium, on the way to your tap. Generally, the more minerals that are present in your water, the harder your water will be, and the less efficient it is overall.
Kidsgrove's hard water rating means that the water in your home will lead to scaling in kettles, sinks, dishwashers and toilets. There are ways to mitigate hard water furring or scaling in Kidsgrove.
- Kettles: Avoid overfilling your kettle with water, using only as much water as is necessary for the task at hand. You should occasionally clean your kettle by half-filling it with water and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
- Clothing - Powder-based detergents should be avoided due to them being less effective at resisting water hardness and preventing soap scum. Additionally, you should occasionally clean your washing machine by adding baking soda and white vinegar directly into the empty drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards. This process limits and removes limescale build-up.
- Baths, sinks and toilets: Use an acidic sanitiser regularly will help to remove and slow the accumulation of limescale.
- Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
Can you drink the water in Kidsgrove?
Yes! The water in Kidsgrove is perfectly safe to drink. The UK Drinking Water Inspectorate has rated Kidsgrove's water quality at 99.96% in overall mean zonal compliance, meaning meets all required safety standards, and it is not necessary to filter or boil your water in order to make it potable.
If you notice a change in taste or smell of Kidsgrove Water this may be due to one of the following reasons:
- Seasonal changes can infuse Kidsgrove water with an earthier smell or taste. As your waters source changes throughout the year, so to does its mineral compesition
- Plumbing can also contribute by adding salty, metallic, or rubbery hints.
- Chlorination ensures hygiene throughout the pipe network, and poses no risk to health.
If you are worried about your water's taste, smell or appearance, you should contact Severn Trent, who will provide further assistance.
Kidsgrove Water Problems
Water problems in the Kidsgrove area could include anything from burst water mains or even to having no water in your home. This is why it is important that you know what to do and who to contact regarding water emergencies.
If you notice flooding or a water leak outside your Kidsgrove property, you need to do one of the following:
- If you aren't at home, you can contact Severn Trent Water easily by reaching out to them on social media, or by giving them a call.
- If you have computer access, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and when they expect normal service to resume.
Kidsgrove No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Kidsgrove.
- Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
- Check that your stop tap is open. The stop tap must be open to allow water to flow.
- Ask your neighbours whether they have the same issue as you. If they don't, then the issue likely is related to your homes plumbing network.
If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact Severn Trent for assistance.