Newcastle-under-Lyme Water: Supply & Contact Info
Have you have just recently moved and you're not 100% sure how water works in Newcastle-under-Lyme? You will be able to find who takes care of the Newcastle-under-Lyme water supply as well as wastewater services in the water information below. Furthermore, we have some helpful tips on how to deal with Newcastle-under-Lyme water hardness so that you can enjoy quality tap water in your home.
Newcastle-under-Lyme Water Supplier
Newcastle-under-Lyme Water is supplied by one water company, Severn Trent Water. Here are the contact details for your Newcastle-under-Lyme water supplier:
Severn Trent Water Team | Phone Number | Opening Times |
---|---|---|
Severn Trent Water Bill Queries | 03457 500 500 | Mond to Fri 8am-8pm, Sat 8am-6pm |
Water Supply and Sewerage Emergencies | 0800 783 4444 | 24/7 |
Newcastle-under-Lyme sewerage and wastewater is handled by the same company. Here are Newcastle-under-Lyme sewerage and wastewater contact details:
Water Company | Phone Number | Opening Times |
---|---|---|
Severn Trent Water | 0345 124 2424 | 24/7/365 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Water Rates Newcastle-under-Lyme
The rates you pay for your water depend on whether your home has a water meter or not. You can find out very easily whether your Newcastle-under-Lyme water rates are metered or not by looking at a water bill you may have somewhere in the property. Homes with metered Newcastle-under-Lyme water rates will have a meter number listed on one of your water bills.
If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.
Properties that do not have a water meter, will have the rateable value of the home instead. The rateable value part of your Newcastle-under-Lyme water rates will have been determined by the Newcastle-under-Lyme local council back in the 1990s and will probably remain the same.
If you want to read more about water meters? check out Selectra's essential guide to water meters.
The average water rates Newcastle-under-Lyme residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs, and is lower than the UK average if £408.
If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.
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Newcastle-under-Lyme Water Hardness
Newcastle-under-Lyme water's medium rating means that the hard water in your home contains fewer than 200ppm of hard water minerals like calcium and magnesium which contribute to hard water. These minerals will also affect the taste of your water and lead to some limescale build-up.
- Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
- Washing - from laundry to dishes and even yourself, moderately hard water is less effective at cleaning and reacts differently to softened water. It may even cause dry or irritated skin and lead to damaged hair.
- Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
Can you drink the water in Newcastle-under-Lyme?
Yes! it's perfectly safe to drink the water in Newcastle-under-Lyme. No need to panic! even though the water hardness may suggest differently, but Newcastle-under-Lyme water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Newcastle-under-Lyme water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. There is no need to boil or filter your Newcastle-under-Lyme water to make it drinkable.
If you notice a change in taste or smell of Newcastle-under-Lyme water this may be due to one of the following reasons:
- Chlorination which is a safe way to ensure hygiene throughout the pipe network.
- Seasonal changes can infuse Newcastle-under-Lyme water with an earthy smell or taste.
- Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent Water.
Newcastle-under-Lyme Water Problems
Newcastle-under-Lyme water problems can include anything from no water in your home, local flooding in your area to a burst water pipe. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Newcastle-under-Lyme property, you need to do one of the following:
- If you are out and about, call or tweet Severn Trent Water
- If you are near a computer or tablet, go to the "report a leak" section of Severn Trent Water and fill out the online form.
Newcastle-under-Lyme No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent Water outage impacting Newcastle-under-Lyme.
- Check the "In Your Area" sections of the Severn Trent Water website for any information explaining why you have no water.
- Ask your neighbours whether they have the same issue as you.
- Check that your stop tap is not closed
If you have no water is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing or heating and not the water company
If there is no cold water, not even a dropS, contact Severn Trent Water for assistance.
Newcastle-under-Lyme Water Discolouration
If the water in your home is discoloured, the issue might be a Severn Trent Water issue impacting Newcastle-under-Lyme.
- Changes to the colour of the water in Newcastle-under-Lyme may happen after a burst pipe has been repaired
- Or, Severn Trent Water could have been carrying out upgrade work on the pipes in Newcastle-under-Lyme
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
If there is no improvement after trying this, you can contact Severn Trent Water for assistance.