Smethwick Water: Contact, Prices, Water Hardness Info - Selectra

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Have you have just recently moved and you're not 100% sure how water works in Smethwick, you will be able to find who takes care of the Smethwick water supply as well as wastewater and sewerage services in the water information below. Furthermore, we have some helpful tips on how to deal with Smethwick water hardness so that you can enjoy quality tap water in your home.


Smethwick Water Supplier

Smethwick Water is supplied by one water company, Severn Trent Water. Here are the contact details for your Smethwick water supplier:

Smethwick Water Supplier Contact
South Staffordshire Water Team Phone Number Opening Times
South Staffordshire Water Bill Queries 0345 607 0456 Monday to Friday 8am to 6pm
Water Supply and Sewerage Emergencies 0800 389 1011 24/7

Smethwick sewerage and wastewater is handled by a different company, Severn Trent. Here are Smethwick sewerage and wastewater contact details:

Smethwick Wastewater Contact
Water Company Phone Number Opening Times
Severn Trent Water 0345 124 2424 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Smethwick

The rates you pay for your water depend on whether your home has a water mete or not. You can find out whether your Smethwick water rates are metered or not by looking at your water bill. Homes with metered Smethwick water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

Homes that aren't metered will have the rateable value of the home instead of this. The rateable value part of your Smethwick water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Smethwick residents are being charged result in an average water bill of around £369 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Smethwick Water Hardness

Smethwick water's medium rating means that the hard water in your home contains fewer than 200ppm of hard water minerals like calcium and magnesium which contribute to hard water. These minerals will also affect the taste of your water and lead to some limescale build-up.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Washing - from laundry to dishes and even yourself, moderately hard water is less effective at cleaning and reacts differently to softened water. It may even cause dry or irritated skin and lead to damaged hair.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Smethwick?

Yes! you can drink the water in Smethwick. Smethwick water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Smethwick water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Smethwick water to make it potable.

If you notice a change in taste or smell of Smethwick water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Smethwick water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent Water.

Smethwick Water Problems

Smethwick water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Smethwick property, you need to do one of the following:

  1. If you are out and about, call or tweet South Staffordshire Water
  2. If you are near a computer, go to the "report a leak" section of South Staffordshire Water and fill out the online form.

Smethwick No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South Staffordshire Water outage impacting Smethwick.

  1. Check the "In Your Area" sections of the South Staffordshire Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact South Staffordshire Water for assistance.

Smethwick Water Discolouration

If the water in your home is discoloured, the issue might be a South Staffordshire Water issue impacting Smethwick.

  1. Changes to the colour of the water in Smethwick may happen after a burst pipe has been repaired
  2. Or, South Staffordshire Water could have been carrying out upgrade work on the pipes in Smethwick
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact South Staffordshire Water for assistance.

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