Stone Water: Moving, Supplier & Rates

If you are moving to Stone and need to find out more about your water supply, then this guide will provide you with everything you need to know. From who provides your water and wastewater services, what your water hardness means for you to how to identify the type of rates in your home.

Stone Water Supplier

Stone water is supplied by one water company, Severn Trent. Here are the main Stone water supplier contact details:

Stone sewerage and wastewater is also handled by Severn Trent.

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Severn Trent water come from?

The water in Severn Trent's catchment area comes from various sources, stretching from rivers and reservoirs, to underground aquifers. Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and limestone aquifers in the Derbyshire and Cotswolds areas.

Water Rates Stone

The type of water rates that apply to homes in Stone vary, depending on if the home is equipped with a water meter. You can find out whether your Stone water rates are metered or not by taking a look at your water bill. Homes that have metered Stone water rates will have a meter number listed on their bill. If you can't find this, the account number may start with MC (Metered Customer) or UC (Unmetered Customer).

If you don't have a bill available, you may also be able to find a water meter by searching around your property. These would usually be located near the stop tap in the kitchen or garage or can be in the garden within a small box set into the ground. If your property has a water meter, it is very important to provide regular water meter readings so that your water supply can supply you with accurate bills.

Homes that are not metered will have a rateable value of the home instead. This value is based on several factors, such as property size and the availability of local services. These factors are then used to create an estimated consumption value of your home, which is then used to generate your bill.

If you think estimated bills may not be beneficial for you, then take a read through Selectra's essential guide to water meters to learn more about how water meters work.

The average water rates Stone residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

Stone Water Hardness

Stone's water hardness is rated as hard water. Water hardness is based on the mineral values present in your water. The higher the mineral value, the harder it will be, and the less effective it is for household use.

Stone water's hardness rating means that your water will cause limescale accumulation around taps and sinks. Here are a few simple tips on what you can do to counter water hardness:

1. Clothing - Liquid detergents should be used over powder detergents. Additionally, you should clean your washing machine by adding baking soda and white vinegar directly into the drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards.
2. Kettles - Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
3. Baths, sinks and toilets - Clean these areas with an acidic sanitizer. This will help to reduce and slow the accumulation of limescale deposits.
4. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Stone?

Yes! Stone's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Stone water quality at 99.96% in overall mean zonal compliance, meaning that your water meets all legal requirements, and it is not necessary to boil or filter Stone water to make it potable.

If you notice that your waters taste or smell has changed, this may be due to one of the following reasons:

1. Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to eliminate any potentially harmful bacteria within the system.
2. Seasonal changes in water characteristics can infuse Stone's water with an earthy smell or taste.
3. Plumbing such as pipe or tap repairs can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you believe that it may no longer be safe to consume, you should not hesitate to contact Severn Trent, who will provide further assistance.

Stone Water Problems

Nobody enjoys having water problems, but sooner or later it is likely that an issue will occur. It is important that you know what to do, and who to contact when this happens. If you notice flooding or a water leak outside your Stone property, you need to do one of the following:

1. If you are out and about you can call, message on WhatsApp, or contact Severn Trent on Twitter.
2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Stone No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Stone.

1. Ask your neighbours whether they have the same issue as you. If they do, then this suggests that a water outage may be affecting the area. If they don't you may need to contact a plumber, as the issue could relate to your home's plumbing.
2. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing.
3. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.

If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company, and you should contact a plumber.

If there is no cold water, not even a trickle, contact Severn Trent for assistance.