Worcester Water: Prices, Contact, Water Quality Info - Selectra

Water drops from an orange tap next to Worcester

Have you just moved property and have some Worcester water questions, you will be able to find who looks after the Worcester water supply as well as wastewater and sewerage services in the water information below. Additionally, we have tips on how to deal with Worcester water hardness so that you can enjoy excellent quality tap water in your home.


Worcester Water Supplier

Worcester Water is supplied by one water company, Severn Trent Water. Here are the contact details for your Worcester water supplier:

Worcester Water Supplier Contact
Severn Trent Water Team Phone Number Opening Times
Severn Trent Water Bill Queries 03457 500 500 Mond to Fri 8am-8pm, Sat 8am-6pm
Water Supply and Sewerage Emergencies 0800 783 4444 24/7

Worcester sewerage and wastewater is handled by the same company. Here are Worcester sewerage and wastewater contact details:

Worcester Wastewater Contact
Water Company Phone Number Opening Times
Severn Trent Water 0345 124 2424 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Worcester

Water rates in Worcester depend on whether your home has a water meter or not. You can easily find out whether your Worcester water rates are metered or not by simply looking at a water bill you may have in the house somewhere. Homes with metered Worcester water rates will have a water meter number listed on your water bill.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Worcester water rates will have been determined by the local council in the 90s and will probably not have changed much since then.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the garden for a meter. Sometimes the meter may be located inside your property near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Worcester residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs, and is lower than the UK average if £408.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Worcester Water Hardness

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

You do not need a water softener in your property. It can be a common misconception that bad or poor tasting water is mistaken for water hardness.

Can you drink the water in Worcester?

Yes! it is perfectly safe to drink the water in Worcester. Worcester water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Worcester water quality a 99.96% in overall mean zonal compliance, this means that your water is very safe to drink and it is not necessary to boil or filter Worcester.

If you notice a change in taste or smell of Worcester water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Worcester water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have any doubts or questions about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent Water.

Worcester Water Problems

Worcester water problems can include anything from local flooding in your area, no water in your home or possibly a burst water pipe affecting your postcode area. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Worcester property, you need to do one of the following:

  1. If you are out the house, call or tweet Severn Trent Water
  2. If you are near a computer or tablet, go to the "report a leak" section of Severn Trent Water and fill out their online form.

Worcester No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent Water outage impacting Worcester.

  1. Check the "In Your Area" sections of the Severn Trent Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open and not closed
  4. If you have no water is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing or heating system and not the water company

    If there is no cold water, not even a trickle, contact Severn Trent Water for assistance.

Worcester Water Discolouration

If the water in your home is discoloured, the issue might be a Severn Trent Water issue impacting Worcester.

  1. Changes to the colour of the water in Worcester may happen after a burst pipe has been repaired
  2. Or, Severn Trent Water could have been carrying out upgrade work on the pipes in Worcester
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is still no improvement after trying all these tricks, you can contact Severn Trent Water for further assistance.

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