Kingston upon Hull Water Supplier

Yorkshire Water manages the water supply to Kingston upon Hull. The organisation handles both drinking water and wastewater services for the city and the wider East Riding area, as well as the rest of West, South and East Yorkshire.

If you have just moved into Kingston upon Hull, you do not need to sign up with Yorkshire Water in the same way as with an energy supplier - water is a regional monopoly and you cannot switch. You simply need to register your details so your account is opened and the bill is issued in your name.

Yorkshire Water supply contact details for Kingston upon Hull
Service Phone Hours
Water supply & billing0345 124 2424Mon–Fri 8am–6pm, Sat 9am–5pm
Wastewater & sewage emergencies0345 124 242424 hours, 7 days

Source: Yorkshire Water published customer contact numbers. Calls to 0345 numbers are charged at a standard landline rate and are normally included in inclusive minute bundles.

Where does Kingston upon Hull's water come from? Unlike much of Yorkshire, Hull's water is drawn largely from the chalk aquifer of the Yorkshire Wolds, with boreholes at sites such as Keldgate and Dunswell feeding the local supply. As the water passes through chalk, it picks up calcium and magnesium, which is why Hull's tap water is noticeably harder than in the rest of the county.

For a full list of phone numbers, complaints procedures and alternative contact channels, see our dedicated Yorkshire Water contact number guide.

Water Rates in Kingston upon Hull

Water rates in Kingston upon Hull depend on whether your property is metered or non-metered. The average annual water bill in Kingston upon Hull is approximately £373, combining both sewerage and supply costs. Homes with metered Kingston upon Hull water rates will have a meter number listed on their water bills.

Non-metered properties are billed according to rateable values determined by local councils back in the 1990s. These values are reviewed periodically by Yorkshire Water and feed directly into the annual water charge. If your home was built after 1990 it will almost certainly have a water meter installed from the start.

Metered customers are billed according to their actual usage, measured in cubic metres (m³) from meter readings submitted to Yorkshire Water. If you live alone or in a small household, a water meter can often work out cheaper than the rateable-value charge - Yorkshire Water installs meters free of charge on request.

Struggling to pay? Yorkshire Water runs several support schemes including WaterSupport (reduced tariff for low-income households), Community Trust grants, Payment Matching and the WaterSure Scheme for low-income metered households with a medical or family need. Call 0345 124 2424 to check your eligibility.

Kingston upon Hull Water Hardness

Water in Kingston upon Hull is classed as hard water. Due to the way water filters through the chalk rocks of the Yorkshire Wolds in Yorkshire Water's supply area around Hull, the water picks up minerals such as calcium and magnesium before reaching the tap.

Hard water is perfectly safe to drink, but it does lead to limescale buildup in kettles, washing machines, dishwashers and boilers. To keep appliances running efficiently and prolong their life, Hull residents can adopt a few simple habits:

  • Use an acidic sanitiser or limescale remover regularly on baths, sinks and toilets.
  • Clean kettles with white vinegar to remove limescale buildup.
  • Use a dishwasher water softener and refill the salt reservoir regularly.

Water Quality and Safety

Kingston upon Hull's water meets the high standards set by the Drinking Water Inspectorate (DWI) and is safe to drink straight from the tap. The UK Drinking Water Inspectorate rated Kingston upon Hull water quality at 99.96% in overall mean zonal compliance, placing it among the highest-quality tap water in the country. It is not necessary to boil, filter or otherwise amend Kingston upon Hull water to make it potable.

If you notice a change in the taste or smell of your water, the most common causes are:

  • Chlorination - Yorkshire Water adds a small amount of chlorine to disinfect the supply, and this can sometimes be noticeable after a change in water treatment.
  • Seasonal variations - water drawn from different boreholes or reservoirs at different times of year can taste slightly different.
  • Household plumbing - old copper or lead pipes, poorly maintained tanks or a stagnant stretch of pipe can alter taste and odour.

Running the cold tap for a minute before drinking usually clears any short-term issue. If the problem persists, contact Yorkshire Water so they can investigate the supply.

Reporting Water Problems in Kingston upon Hull

Common water problems in Kingston upon Hull include burst mains, flooding and water discolouration. If you notice a leak, burst pipe, loss of supply or discoloured water, Yorkshire Water runs a 24/7 emergency line on 0345 124 2424. You do not need to be the account holder to report a problem - anyone can call.

Water discolouration is usually not harmful and can often be cleared by running the cold water tap until it becomes clear. If the discolouration persists, contact Yorkshire Water so an engineer can investigate.

How to Report a Leak or Flooding

You can contact Yorkshire Water through any of the following channels:

  • Phone - 0345 124 2424 (24/7 emergencies)
  • Twitter (X) - tag @YorkshireWater or send a direct message
  • Website - use the "Get in Touch" section of yorkshirewater.com

What to Do If You Have No Water

If you suddenly have no water at your property, work through these steps before calling Yorkshire Water:

  1. Check the Yorkshire Water website for known incidents and outages in your postcode.
  2. Ask your neighbours whether they also have no water - if they do, the outage is on the network and Yorkshire Water will already be aware.
  3. Check that your internal stop tap is fully open (usually under the kitchen sink).

If only your hot water is absent, the issue involves your home plumbing or boiler, not the water company. If your cold water is completely unavailable after these checks, or if only your property is affected, call Yorkshire Water on 0345 124 2424 so an engineer can investigate.

Kingston upon Hull Water FAQ

Water and sewerage services in Kingston upon Hull are supplied by Yorkshire Water, the regional water company for West, South and East Yorkshire. You cannot switch water supplier in the UK.

The average annual water bill in Kingston upon Hull is approximately £373, combining both water supply and sewerage charges. The exact amount depends on whether your property is metered or billed on rateable value.

Kingston upon Hull has hard water. The supply is drawn mainly from chalk aquifer boreholes in the Yorkshire Wolds, and the water picks up calcium and magnesium as it filters through the chalk, leaving noticeable limescale in kettles and appliances.

Yes. Kingston upon Hull tap water meets high regulatory standards and scored 99.96% in overall mean zonal compliance, meaning it is safe to drink straight from the tap without boiling or filtering.

Call Yorkshire Water on 0345 124 2424, which is available 24 hours a day, 7 days a week. You can also report leaks via Twitter (@YorkshireWater) or the \"Get in Touch\" page on yorkshirewater.com.

Useful Kingston upon Hull Water Guides

Our related guides cover Yorkshire Water in more depth and explain how UK water bills, meters and complaints procedures work.

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