Sheffield Water: Rates, Contact, Water Quality Info - Selectra

Sheffield floating in hands under a running water tap

If you just moved and have some Sheffield water questions, you will be able to find who handles the Sheffield water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Sheffield water hardness so that you can enjoy quality tap water in your home.


Sheffield Water Supplier

Sheffield Water is supplied by one water company, Yorkshire Water. Here are the contact details for your Sheffield water supplier:

Sheffield Water Supply Contact
Water Company Phone Number Opening Times
Yorkshire Water 0345 124 2424 Mon-Fri 8am-6pm, Sat 9am-5pm

Sheffield sewerage and wastewater is handled by the same company. Here are Sheffield sewerage and wastewater contact details:

Sheffield Wastewater Contact
Water Company Phone Number Opening Times
Yorkshire Water 0345 124 2424 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Sheffield

Water rates in Sheffield depend on whether your home has a water meter or not. You can easily find out whether your Sheffield water rates are metered or not by looking at your water bill. Homes with metered Sheffield water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Sheffield water rates will have been determined by the local council in the 90s and will probably not have changed much since then.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Sheffield residents are being charged result in an average water bill of around £417 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Sheffield Water Hardness

Sheffield water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Sheffield Water's supply area, Sheffield water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Sheffield?

Yes! you can drink the water in Sheffield. Sheffield water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Sheffield water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Sheffield water to make it potable.

If you notice a change in taste or smell of Sheffield water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Sheffield water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Yorkshire Water.

Sheffield Water Problems

Sheffield water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Sheffield property, you need to do one of the following:

  1. If you are out and about, call or tweet Yorkshire Water
  2. If you are near a computer, go to the "report a leak" section of Yorkshire Water and fill out the online form.

Sheffield No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Yorkshire Water outage impacting Sheffield.

  1. Check the "In Your Area" sections of the Yorkshire Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Yorkshire Water for assistance.

Sheffield Water Discolouration

If the water in your home is discoloured, the issue might be a Yorkshire Water issue impacting Sheffield.

  1. Changes to the colour of the water in Sheffield may happen after a burst pipe has been repaired
  2. Or, Yorkshire Water could have been carrying out upgrade work on the pipes in Sheffield
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Yorkshire Water for assistance.

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