Bristol Water Contact: Customer Service & Email

Bristol Water Contact Numbers

There are many Bristol Water contact methods that you can use to talk to Bristol Water about you needs. What's nice is that Bristol Water contact will answer your call without complicated options and they will put you through to a Bristol Water contact representative fast.


Bristol Water Phone Number

The Bristol Water contact number you need to call will depend on the reason you want to contact Bristol Water.

Department Phone Number Opening Times
Billing Queries 0345 600 3600 8am-8pm Mon-Fri
8am-2pm Sat
Leaks & Supply Problems 0345 702 3797 Mon-Fri 8am-6pm
24/7 for Emergencies
Your Account 0345 600 3600 8am-8pm Mon-Fri
8am-2pm Sat
Get A Water Meter 0345 600 3600 8am-6pm Mon-Fri
Moving Home 0345 600 3600 8am-8pm Mon-Fri
8am-2pm Sat
Developer Services 0345 702 3797 8am-6pm Mon-Fri
Billing Complaints 0345 600 3600 8am-6pm Mon-Fri
Operational Complaints 0345 702 3797 8am-6pm Mon-Fri
Priority Services 0345 600 3600 8am-8pm Mon-Fri
8am-2pm Sat

Calls to 0345 numbers cost the same as a local rate call, and if you have a call plan with your telephone provider, the call may be part of your plan or taken from your available minutes.

We recommend you check with your network provider if you are unsure.

Is Bristol Water a hard water area? Like most of England, Bristol Water supplies hard water to its customers. This is due to the higher concentration of minerals in the drinking water. To find out more about how to handle hard water, check out our Water Hardness guide.

How Do I Speak to a Human at Bristol Water?

telephone

Bristol Water customer services only have one or two numbers you can call, and you will need to navigate their calling system to get to the right department for your enquiry.

We’ve broken down the Bristol Water contact number options so whether you want to pay your water bill or make a complaint, you can get to the right department and speak to a human at Bristol Water.

Bristol Water Contact Number General Enquiries

This Bristol Water contact phone number is for any general Bristol Water contact enquiries. By calling this Bristol Water phone number, a Bristol Water customer services representative will answer you.

There’s no press 1 for this or press 2 for that. They put you straight through to Bristol Water customer services.

To get in contact with the Bristol Water contact team, call 0345 600 3600

Bristol Water Contact Problems

Customers who are experiencing issues with the clean water or wastewater services should use the Bristol Water contact number for complaints and emergencies. The number is 0345 702 3797, and is available from 8am-6pm Monday to Friday, and is a 24/7 service in the case of emergencies.

telephone

They will read you a short pre-recorded message and ask you to press 1 if your enquiry is regarding your bill or to stay on the line if you would like to speak to a Bristol Water customer service representative who will help with your enquiry.

On this Bristol Water contact number, you can resolve the following:

Bristol Water Live Chat

speech bubbles

Bristol Water live chat is available on their website Monday to Friday, from 8am to 6pm. Whilst you can do most things through Bristol Water live chat, if your enquiry is regarding billing, you will need to contact Bristol Water by phone on 0345 702 3797.

You can also contact Bristol Water via Facebook and Twitter. They are also available via these social media channels Monday to Friday, from 8am to 6pm. If you're having problems contacting Bristol Water and you need help getting started with your bill, consult our guide on how to set up your bill.

Curious how your water bill compares? Water customers up and down the country pay different water rates for their water services. If you’re curious to know how much the Bristol Water bill compares to the rest of the UK, check out our Average UK Water Bill guide to find out more.

Bristol Water Email Address

laptop

You can email Bristol Water via the Bristol Water contact form on their website. If you prefer to email them directly, you can use the Bristol Water contact email address which is: [email protected]

Bristol Water Contact via Post

You can write to the Bristol Water contact team regarding your enquiry or Bristol Water complaint. To write to Bristol Water, you can send your correspondence to their address:

Customer Services
Bristol Water plc
Bridgwater Road
Bristol
BS13 7AT

Please note that the Bristol Water contact team will aim to respond within five working days from receipt of your letter. You can call the Bristol Water contact number if your enquiry is more urgent.

How Do I Complain To Bristol Water?

water-drop

There are four steps to make a Bristol Water complaint. In most cases, the Bristol Water contact team will aim to resolve your complaint by step two. However, if you are not satisfied with the resolution, you can escalate your complaint to the Consumer Council for Water(CCW) and then further still to the Water Redress Scheme (WATRS).

Bristol Water Complaint: Step 1

The first step in making a complaint to Bristol Water is to speak to the Bristol Water contact team and let them know why you’re unhappy with Bristol Water.

They will listen to your complaint and try to resolve it there and then. They will take your information and respond to you within 5 working days if they can’t resolve your complaint. Unfortunately, you can't switch water suppliers so you will have to be patient and let Bristol Water handle the complaint.

You are entitled to compensation if Bristol Water does not respond to your Bristol Water complaint within 10 working days.

You can make your complaint with Bristol Water by phone, email, live chat or post.

Bristol Water Contact Method Bristol Water Contact
Phone 0345 600 3600
Email customer.[email protected]
Live chat Via the Bristol Water Website
Post Customer Services
BWBSL1
Clevedon Walk
Nailsea
BS48 1WA

Bristol Water Complaint: Step 2

Should you still be unhappy with Bristol Water after they contact you with their initial resolution, you can escalate your complaint to a Bristol Water customer services senior manager to review.

They will look at your complaint and may contact you to request further information that can help resolve your complaint.

Bristol Water Complaint: Step 3

Once your complaint has been through Bristol Water Complaint Step 1 and Step 2, you can escalate your complaint further to the CCW. You can contact CCW after your complaint has been open for eight weeks and you are not satisfied with the outcome. CCW will take action against Bristol Water if they think your complaint is justified.

Don’t take your complaint to Ofwat! If you have a complaint, do not take it to the water regulator Ofwat as they will be unable to help you. Ofwat only deals with anti-competitive behaviour in the water industry and does not deal with the individual complaints against water suppliers. The CCW is the correct body.

You can get in touch with CCW in three ways:


CCW Complaint Contact Method CCW Complaint Contact
Phone 0300 034 2222
Website http://www.ccwater.org.uk/
Post CCW
1st Floor Victoria Square House
Victoria Square
Birmingham
B2 4AJ

Bristol Water Complaint: Step 4

After you have gone through the previous three steps and your complaint is still unresolved, you can escalate your complaint to WATRS.

They will look at your complaint and review all the communications between you and the Bristol Water contact team to see why the complaint has reached their desk. WATRS is the ultimate step in making a Bristol Water complaint and they will provide an independent binding decision.

You can escalate your complaint to WATRS in one of four ways:


WATRS Complaint Contact Method WATRS Complaint Contact
Phone 0207 520 3801
Email [email protected]
Online http://www.watrs.org/
Post WATRS
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

Bristol Water Contact for WaterSure Scheme

water-tap

Like all water suppliers across the UK, Bristol Water offers the WaterSure Scheme. This is a scheme to help water customers who have a medical condition or a larger household that requires them to use more essential water than usual.

The WaterSure Scheme caps your water bill by Bristol Water at their average water bill so you cannot be charged for more than that amount. In the Bristol Water supply region, the average yearly water bill is £202. You must be on a water meter to send water meter readings to Bristol Water in order to benefit from the scheme.

If you want to talk about the WaterSure Scheme, you can call the priority services Bristol Water contact number on 0345 600 3600.

Bristol Water Contact for Environmental Information

earth and hands

Customers who wish to make an environmental information request from Bristol Water can do so by phone, email, or post.

To make the request by phone, you can call 0345 702 3797.

You can email your request to [email protected], making sure that your subject is EIR request.

Finally, you can make your request in writing to:

EIR request
Customer Services
Bristol Water plc
Bridgwater Road
Bristol
BS13 7AT

When making an Environmental Information Request, include the following details in your request:

  • The information you would like to access
  • How you would like to receive the information; paper, electronic, in-person at the Bristol Water office
  • Your name, address and telephone number

After you have made your request, the Bristol Water contact team will contact you with the information you have requested if they can provide you with it.

Should they refuse your request and you disagree with the refusal, you can write to the EIR complaints team at their address:

EIR Complaint
Customer Services
Bristol Water plc
Bridgwater Road
Bristol BS13 7AT

You should mention Environmental Information Regulations Complaint in your complaints letter.

If you're interested in learning more about the impact of the government's plans for net zero carbon emissions by 2050 and boosting renewable energy, check out our detailed guides.

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