Independent Water Networks: Contact & Bill Payment

Man opening oversized water tap

Independent Water Networks Limited (IWNL) supplies water and sewerage services to both residential and business customers on new-build housing developments across the United Kingdom. Is Independent Water Networks responsible for your water supply? Read on for contact details, how to make a bill payment and what to do if you’re moving home with Independent Water Networks.


Who are Independent Water Networks? Independent Water Networks belongs to a group of companies owned by BUUK Infrastructure. Services provided by this Group include utility infrastructure related to the new-build market. GTC, Power on Connections, and Metropolitan are its businesses that provide new utility connections. It provides retail services to end consumers on its network with its utility business divisions Open Fibre Networks Ltd, Independent Water Networks, and Metropolitan.

Independent Water Networks Contact

Independent Water Networks contact options include phoning, writing or submitting an online form.

Independent Water Networks Contact Number

Whether you’re experiencing a water leak, drainage issue or just have an enquiry about your bill payment, you can use one of the Independent Water Networks contact numbers below to get in touch with your water supplier.

Independent Water Networks Contact Numbers
Department Independent Water Networks Contact Number Opening Times
Account Queries 02920 028 711 Mon-Fri 8.00am-8.00pm; Sat 9.00am-1.00pm
Free Leak Detection 0800 072 0174 Mon-Fri 8.00am-8.00pm; Sat 9.00am-1.00pm
Water or Drainage Emergencies 02920 028 711 24/7

Independent Water Networks Email Address and Live Chat

To contact Independent Water Networks via email, you will have to first fill out an online contact form with basic information including your customer number, name, customer type. Alternatively, you can email Independent Water Networks by using your online customer login. The supplier will reply to your enquiry within five working days. 

If you have an urgent water supply issue, Independent Water Networks also offers a Live Chat option on its website. Simply fill in your name and email address and a customer service agent will assist you.

Independent Water Networks Contact Address

If you’d rather contact Independent Water Networks by post, you can send a letter to the following address:

Independent Water Networks

Driscoll 2
Ellen Street
Cardiff
CF10 4BP

Independent Water Networks Bill Payment Options

Independent Water Networks send bills out on a bi-annual basis, with the full amount being due within 10 working days of receipt of the invoice. Your bill is calculated based on a yearly meter reading and estimates in between.

Need to make a bill payment on your Independent Water Networks account? There are several different Independent Water Networks bill payment options, listed below. 

E-billing

Customers who go paper-free by making their Independent Water Networks bill payment online save £1.50 a year, as well as doing their bit for the environment. To set up E-billing, either call the Independent Water Networks account queries number above or do it yourself by logging in to your online customer account.

Monthly Direct Debit

One of the most convenient ways to make your Independent Water Networks bill payment, customers using Direct Debit can spread their water costs over the year without having to remember to make a payment on time. Monthly Direct Debit customers also save £1.50 a year on annual bills.

Payzone

Make your Independent Water Networks bill payment at a Payzone location. Schedule your payments by calling the supplier, then take your card to your local Payzone retailer.

Cheque

You can mail a cheque with your Independent Water Networks bill to the postal address listed above. 

Before sending your cheque, make sure to check the following:

  • Payable to Independent Water Networks.
  • Customer reference on the back.

Debit or Credit Card 

Another option is to make your Independent Water Networks bill payment by debit or credit card. You can do this either via your online account or over the phone using the Independent Water Network contact number above.

Bank Transfer

Last but not least, you can settle your bill via bank transfer either online or over the counter using the following information: 

  • Bank: Barclays Bank plc
  • Account number: 73619559
  • Sort code: 20-43-71
  • Your Independent Water Networks customer number

Independent Water Networks Login

With an Independent Water Networks login, you’ll have 24/7 access to your account, meaning you can:

  • Track your water payments online
  • Track past payments
  • View bills online and receive an email to let you know when they are ready
  • E-Billing
  • 24/7 access

Your Independent Water Networks login is made up of the following two parts:

  • The email address you used to create your Independent Water Networks account
  • Matching password for your Independent Water Networks account

Register for your Independent Water Networks login

If you’re sure that Independent Water Networks is your water provider, creating an online account is simple. To get started, you'll need to provide the following information:

  • Title
  • First name
  • Surname 
  • Date of birth
  • Address
  • Email
  • Daytime phone number
  • Mobile phone number
  • Move in date
  • Meter serial number
  • Meter reading
  • Whether you own or rent the property you are registering the account at
  • The number of people living or working at the property

Doorstep password service

While registering for your Independent Water Networks login, you will also have the opportunity to opt-in to the doorstep password service. This is a free scheme open to all customers, which aims to thwart any bogus callers purporting to be from your water supplier. You can opt-out of the doorstep password service at any time through your Independent Water Networks login.

Forgotten username or password

If you’ve forgotten your Independent Water Networks login username or password, you can easily restore these to get access to your account again. Simply visit the Independent Water Networks login page and click ‘Forgotten Your Password’ on the right-hand side of the page.

Independent Water Networks Moving Home

If you are moving in or out of a property supplied by Independent Water Networks, you should notify its moving home team. The easiest way to let the supplier know you are moving is by calling the Independent Water Networks contact number listed above, or login to your online account.

Existing Independent Water Networks Customers

If you are moving home, Independent Water Networks will need to calculate your final bill. You should notify the supplier at least two working days in advance of your move, so it can calculate your final bill. As part of the Independent Water Networks moving process, you will need to either take and provide a final meter reading or let the supplier estimate one for you.

New Independent Water Networks Customers

The best way to get set up with Independent Water Networks as a new customer moving in is through its website using the ‘Property Occupation Form’ or by calling the supplier using the Independent Water Networks contact number listed above. 

To make things easier, you should have the following information to hand when contacting the moving team:

  • Your full address and postcode
  • Your move in date
  • Your meter serial number
  • Your meter reading on or after the day you moved in

You can also register without your meter details. If you can not find your meter or do not know how to take a read, see our page on water metering.

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