Severn Trent Contact Number & Email

Severn Trent Water Contact

Are you looking for the Severn Trent contact number? Do you need to talk about a bill or report a leak? We’ve created this guide to help find the right Severn Trent contact number, email, and social media to get your issue dealt with as quickly as possible.


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Severn Trent Water is contactable by phone, email, post, and even via WhatsApp and social media. So whether you’re a new customer and need to set up your water bill or an old customer who needs to sort out an issue, we’ve broken down the contact Severn Trent contact number and methods so you can reach them by whichever option you would prefer.

Severn Trent Contact Number

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The Severn Trent Water contact number you need depends on what you would like to speak to them about. We have every Severn Trent Water contact number listed below. They are broken down by department.

Remember, unless you have a supply or sewerage emergency the Severn Trent opening times are Monday to Friday 8am to 8pm and Saturday from 8am to 6pm.

Severn Trent Water Contact Phone Number Opening Opening Times
Bill Queries 0345 750 0500 Mon-Fri 8am to 8pm
Sat 8am to 6pm
Water Supply and Sewerage Emergencies 0800 783 4444 24/7
Severn Trent Water Textphone 0800 328 1155 Not Specified

Are you waiting for a call from Severn Trent Water? It’s a good idea to know which numbers they call from. At the time of writing, they will usually call from a Severn Trent contact number that is either:

  1. Billing and payments: 0247 771 6585
  2. Other issues: 0247 771 6587

We recommend saving those numbers into your phone so you don’t miss a call from Severn Trent Water contact number.

Severn Trent Free Contact Number

Unfortunately, the main Severn Trent contact number on 0345 750 0500 is not a free number. As an 0345 number, you will be charged the local rates for calling Severn Trent Water. This is not a premium number and these calls are usually included in your call package with your broadband company.

There is only one Severn Trent free contact number which is for emergencies on 0800 783 4444, available 24/7.

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Speak to a Human at Severn Trent Water

We know sometimes you just want to speak to someone on the phone. So we’ve navigated the options available to you when you ring the Severn Trent Water contact number to take the hassle out of getting to an advisor.

Severn Trent Contact Number for Bill Queries

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You can call the Severn Trent Water contact number for the billing department on 0345 750 0500

You have three options when you call Bill Queries:

  1. Pay your water bill through the automated system
  2. Anything else billing or account related
  3. Sewerage and wastewater enquiry

Option 1 will ask you for your account number and payment information. If you’ve got your information ready, Press 1. You can Press 2 and they will place you on hold to give you time to find your information if you don’t have it handy. When you're ready, you can Press 1 to be taken off hold.

It will give you three chances to enter your account number correctly before they transfer you to an advisor.

Option 2 is for anything related to your Severn Trent Water bill or account. You will need to enter your customer account number and they will transfer you to an advisor. We recommend choosing this option if you're moving house also.

Option 3 is for sewerage and wastewater help. After you Press 3, they transfer you to an advisor.

Curious how your water bill compares? People up and down the country pay different water rates and it can be confusing to know whether you are paying the right amount. This is why we've created a guide to understanding the Average UK Water Bill.

Water Supply and Sewerage Emergencies

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You can call the Severn Trent Water contact number for emergencies on 0800 783 4444

When you have a Severn Trent emergency, you can call this number. It will give you four options:

  1. Sewerage and wastewater emergency
  2. Report a leak or burst water main/pipe
  3. Water supply issue, no water
  4. Billing enquiry

Option 1 will transfer your call to an advisor who can assist you with a sewerage or wastewater problem.

Option 2 will give you two options before you’re transferred to an advisor for help.

  1. Smartphone call - if you’re calling from a smartphone, choose this option as it will allow the advisor to Facetime with you to help solve your problem faster.
  2. Normal phone - if you’re calling from a standard phone, such as a landline, you will need to choose this option for the standard Severn Trent contact number.

In both cases, after selecting your preferred option, it will transfer you to an agent for help.

Option 3 is for any supply issues you may have with the water coming into your home. It will transfer you to an advisor after selecting this option.

Option 4 is when your inquiry is about your bill. You will need to enter your customer account number before they transfer you to an advisor for help.

Water tasting funny? If your Severn Trent water is tasting funny, it might be just the water hardness. Severn Trent typically supplies moderately hard water to their customers due to the higher concentration of minerals in the water. If you are worried about the taste however, you should contact Severn Trent straight away.

To learn more, check out our Water Hardness guide.

Severn Trent Contact Number for Bill Support

Sometimes we find ourselves in financial difficulties and we can’t always make our water bill payments on time. Severn Trent Water, like all other water suppliers, offer different programmes to customers who are struggling with their bills. There also is a Severn Trent contact number for bill support on 0345 750 0500.

If you feel like you’re entitled to any support, don’t hesitate to call the Severn Trent contact number for bill support.

Could you benefit from a water meter? Not every household has a water installed meaning many customers are billed according to the rateable value of their property. A water meter can help you reduce your water bill by taking accurate water meter readings. It can also allow you to receive support schemes such as WaterSure.

Severn Trent Contact Number for Complaints

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If you need to complain to Severn Trent Water about a bill or water meter, there are a number of ways you can explain and submit the issue you’re having with the water company. Unfortunately, it’s not possible to switch water providers, but there are organisations that can help you if Severn Trent fails you.

The Severn Trent complaints process is very simple and only have three steps:

Severn Trent Water Complaints: Step 1

Step 1 is informing Severn Trent Water of your issue. You can do this by filling out a complaints form on their website, or by writing an email to customercare@severntrent.co.uk. You can also use the Severn Trent contact number for billing enquiries on 0345 750 0500.

You should write two paragraphs. The first paragraph should detail exactly what the issue is, and the second paragraph should explain what you would like Severn Trent Water to do about it.

After you have sent off your complaint, Severn Trent Water will respond to you within 10 working days.

Severn Trent Water Complaints: Step 2

If Severn Trent Water does not respond to your complaint in a way that you think is satisfactory, you can ask them to review your complaint. They may need to get in contact with you or meet face to face to help resolve the issue.

Severn Trent Water Complaints: Step 3

If you are still unsatisfied with Severn Trent’s response to your problem, you can take your complaint to the Consumer Council for Water (CCW). The CCW is an official body that helps customers with ongoing disputes with their water company.

If the CCW is unsuccessful or the complaint becomes a long-term dispute, you can take it to the Water Redress Scheme (WATRS) who have the final word on any resolution.

Don't take your complaint to Ofwat! If you are dissatisfied with Severn Trent Water's response to your complaint, do not send your complaint to the water regulator Ofwat since they will not be able to help you. Ofwat only resolves complaints over anti-competitive behaviour. The correct body is the CCW.

How Do I Contact Severn Trent by Email?

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If you prefer not to use the Severn Trent contact number, then the Severn Trent email address is perfect when you want to write to Severn Trent, but don’t have time for sending a letter. It’s fast, efficient and reaches their inbox in seconds.

To contact Severn Trent email, just send your email to customercare@severntrent.co.uk, you can use this Severn Trent email address for almost any inquiry or even to write a complaint.

Are you worried about how your data is handled by Severn Trent Water? You can email the Severn Trent Data Protection Officer at dataprotection@severntrent.co.uk.

If you have an urgent query, we recommend that you ring the Severn Trent contact number to get help as soon as possible.

How Do I Contact Severn Trent by Post?

Sometimes you might need to send Severn Trent a letter, especially if you are making a formal complaint or paying your Severn Trent Water bill by cheque. If you need to write to Severn Trent, you can send your letter to this address:

Severn Trent
PO Box 407
Darlington
DL1 9WD

Selectra man

Who supplies my water? Call Selectra — Find Out and Sort Home Bills.

Talk to our team to find out who and sort out other home bill queries while you're at it.

020 3966 0546 or
Ad
Selectra man

Save money on your energy bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

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Does Severn Trent Have a Live Chat?

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Would you like to contact Severn Trent Water another way other than the Severn Trent Contact number? You can also try LiveChat, the Severn Trent live chat, that uses a Chatbot called Juno.

Login to the Severn Trent Water website and you can chat with Juno, the ChatBot for the Severn Trent live chat.

Juno is able to answer your queries 24 hours a day, seven days a week. Juno can answer your questions about water quality, waste issues, billing and more.

If Juno can’t answer your question, it will transfer you to a Severn Trent live chat agent to help solve your query agent to help solve your query.

Severn Trent Water also can Facetime with an engineer. This is especially useful when you have a water leak. The engineer can see the problem and help you without visiting your home, all through the Severn Trent live chat.

Severn Trent Contact via Social Media

Severn Trent Water is on most of the major social media channels and you can contact them by logging into your social media account, going to their page and clicking on the Send a Message button. This means you don’t have to ring the Severn Trent contact number and wait on hold. You can find Severn Trent Water on:

  1. Facebook Messenger
  2. Twitter
  3. WhatsApp
  4. SMS/Text

Severn Trent Facebook Messenger

To contact Severn Trent Water Facebook Messenger you can login to Facebook and search for Severn Trent Water, once you’re on their page you press Send Message, this will open Facebook Messenger on your phone or Facebook Messenger chat if you’re on a computer.

Send Severn Trent Water a Facebook Messenger message and they’ll get back to you as quickly as they can.

Severn Trent Twitter

Getting in touch with Severn Trent twitter is as easy as sending a tweet. Just look them up on their Twitter handle: @stwater and don’t forget to follow them on Twitter as well, so you receive any updates about their service or supply problems.

Severn Trent WhatsApp and SMS

You can use the Contact Severn Trent contact number for WhatsApp which is easy and quick. Just add the Severn Trent Water contact number for WhatsApp to your contacts and send a message. You can even send a photo or video, and they can resolve your issue with less hassle.

You can send an SMS or Text Message instead, if you don’t have WhatApp installed on your phone.

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Severn Trent Contact Severn Trent Number
Severn Trent WhatsApp 0345 750 0500
Severn Trent SMS/Text Message 0738 033 7213
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