South Staffs Water Contact Number & Email Address

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When you want to call a South Staffs Water contact number about your account, or even to register as a new customer, there are several options available. We’ve broken down all the different contact methods so you can pick which is best for you.


South Staffs Water Contact Number

There is a different South Staffs Water contact number depending on your enquiry. So you can find the right South Staffs contact number. We have listed them below.

Department Phone Number Opening Hours
Billing and Accounts 0345 60 70 456 Mon-Fri 8am-6pm
Problems Paying 0800 09 30 610 Mon-Fri 8am-6pm
Water and Sewerage Emergencies 0800 389 10 11 24/7/365
Minicom 01922 618 025 Mon-Fri 8am-6pm
Requesting a Water Meter 0345 60 70 456 Monday to Friday 8am to 6pm

South Staffs Water Email

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Customers who prefer not to call the South Staffs Water contact number have two options for emailing South Staffs Water. First, you can use the contact form on the South Staffs Water contact page on their website. You can use the form to ask about:

  • Moving home, or business
  • Change your contact details
  • Give a meter reading
  • Payment or bill enquiry
  • Ask about help with paying your bill
  • Report a problem with your water supply, or report a leak
  • Let South Staffs Water know about a bereavement
  • Or something else

The South Staffs Water contact team will try to get back to you within 48 hours; however, sometimes it can take a little longer depending on your issue.

We recommend you provide as much information as possible when you first fill out the form as this will allow South Staffs Water to get back to you with the right answer as quickly as possible.

Never submit personal information, such as credit or debit card details, passwords, and so on, via online forms.

Another way to email South Staffs Water is via their direct email address. By using the email address, you can also send attachments that might help explain your case to South Staffs Water. The South Staffs Water email address is: [email protected]

Write a Letter

Customers who would like to write to South Staffs Water can do so by using this address:

South Staffs Water
Green Lane
Walsall
WS2 7PD

When you write to South Staffs Water, we recommend you include your South Staffs Water account number and a contact phone number so they can reach you to follow-up if necessary.

South Staffs Water Live Chat

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Customers who want to use the South Staffs live chat service can do so via the South Staffs Water website or via the South Staffs Water social media pages, such as Twitter or Facebook.

South Staff Water Live Chat via the Website

To start a South Staffs Water live chat on the website, go to the South Staffs Water contact number page and choose the option for live chat. It will then ask you for your name, email address, reason for the contact and your customer account number (if you have one).

Once you have provided this information, your South Staff Water live chat will begin and you can discuss your issue via live chat.

Please note that when their agents are busy, the South Staff Water live chat option will not be available.

South Staff Water Live Chat via Twitter

To tweet South Staffs Water, you only need to head over to the South Staffs Water Twitter page and press the envelope icon, write your message and wait for a South Staffs Water live chat agent to tweet back to you.

With Twitter, you can also write a public tweet. If you want to share your South Staffs Water thoughts with the world, you can tag South Staffs Water in your tweet. To do that, add the South Staffs Water twitter handle, @SthStaffsWater, to your tweet.

We also recommend that you follow the @SthStaffsWater twitter account as they will often tweet about service disruptions and issues affecting your water supply.

South Staff Water Live Chat via Facebook

To speak to somebody at South Staffs Water on Facebook, you can visit the South Staffs Water Facebook page and click the blue button Send Message. If you’re on a mobile device, Facebook Messenger will open. On your computer, a pop-up window will open in the bottom right-hand corner of your screen.

Write your message and a South Staffs Water live chat agent will reply to you.

South Staff Water Complaints

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You can make a South Staffs Water complaint on the South Staffs Water contact number relevant to your complaint. Alternatively, you can make a South Staffs Water complaint via their live chat, social media live chat services or by writing to South Staffs Water complaints department at the following address:

Customer Relations
South Staffs Water
Green Lane
Walsall
WS2 7PD

South Staffs Water bills you for sewerage and wastewater, but Severn Trent Water provides the service. We advise you to contact Severn Trent Water if you have a complaint about your sewerage or wastewater service.

There are four steps to make a South Staffs Water complaint.

  1. Initial complaint
  2. Escalate to the Service Delivery Team Manager
  3. Escalate to the Consumer Council for Water
  4. Escalate to the Water Redress Scheme

You must follow this procedure when making a South Staffs Water complaint.

South Staffs Water Complaint - Step 1

The first step is to contact South Staffs Water customer service, who will register your complaint and try to resolve it at the first point of contact.

When this isn’t possible, they will take your contact details and arrange a time to call you back once they have looked at your complaint. They aim to resolve your complaint within five working days.

You can claim £30 compensation if South Staffs Water does not respond to your written complaint within 10 working days.

South Staffs Water Complaint - Step 2

After South Staffs Water has gotten back to you about your complaint, you can escalate your complaint to their Service Delivery Team Manager if you are still unsatisfied. They will review your complaint and get back to you with a final decision on behalf of South Staffs Water.

You can escalate your complaint by writing to their address:

Customer Relations
South Staffs Water
Green Lane
Walsall
WS2 7PD

South Staffs Water Complaint - Step 3

Should you not be happy with the response from the Service Delivery Team Manager, you can take your complaint to the Consumer Council for Water (CCW), who are akin to an ombudsman for water.

They will be happy to look at your complaint as long as you have followed step 1 and step 2, and your case has been ongoing for over eight weeks.

You can get in touch with CCW in the following ways:

CCW Complaint Contact Method CCW Complaint Contact
Phone 0300 034 2222
Website http://www.ccwater.org.uk/
Email [email protected]
Post CCW
1st Floor Victoria Square HouseVictoria Square
BirminghamB2 4AJ

South Staffs Water Complaint - Step 4

The last step for a South Staffs Water complaint is when you are not happy with the decision that CCW has provided.

Once you have the CCW decision, you can take your complaint to the Water Redress Scheme, (WATRS) who will offer a final, binding decision and is an alternative to going to a tribunal or court.

The decision the WATRS makes is binding on the water company and they must follow that decision.

You can contact WATRS by phone or their website:

You can write to them at:

WATRS
Centre for Effective Dispute Resolution
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

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