Southern Water Contact Number: Help & Complaints

Southern Water Contact

When you want to get in touch with Southern Water about your account, or even to register as a new customer, you have several options for a Southern Water contact number. We’ve broken down all the options available so you can pick which is most convenient for you.


Southern Water contact number

To get in touch with Southern Water, you can find the best Southern Water contact number to handle your query in the table below. Choose the one that best suits your needs and call the supplier at your convenience.

Department Phone Number Opening Times
Billing and Accounts 0330 303 0277 Mon to Fri 8am-7pm, Sat 8am-2:30pm, closed on bank holidays
Automated Payments Hotline 0330 303 1263 24/7/365
Report a leak 0800 820 999 24/7/365
Complaints 0330 303 0223 Mon to Fri 9am-5pm
Affordability Team 0800 027 0363 Mon to Fri 9am-5pm
Minicom 0330 303 1265 Mon to Fri 8am-6pm
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Can I speak to a human at Southern Water?

We know how hard it is to use automated systems. You want to speak to someone as quickly as possible and might put you off from calling the Southern Water contact number.

We’ve gone through the Southern Water contact number to find out how you can speak to a human at Southern Water.

Follow our steps below and you’ll be talking to a human at Southern Water in no time at all.

When you call a Southern Water contact number, it will ask you to say why you are calling Southern Water, for example “I want to talk about my bill”. The system will help you get through.

This cheat sheet will help you say the right thing and let you speak to a human at Southern Water contact number faster.

how to speak to a human at Southern Water

This is the fastest way to speak to a human at Southern Water contact number. However, if you say nothing, or if the system doesn’t recognise what you have said, it will offer you five options to choose from.

  1. Make payment or check account balance
  2. Bills or water usage
  3. Moving house or change account details
  4. Report a problem
  5. Meter

Option 1: Make a payment or check your balance

credit cards

By choosing option 1, it will put you through to the automated payment system so you can check your account balance or make a one-off payment with your credit or debit card.

To use the automated payment system, you will need to have your Southern Water payment reference number with you. The system will ask you to say your payment reference number.

Once you have told the system your payment reference number, you can pay or check your balance.

Option 2: Discuss your bill or water usage

After you choose option 2, it will ask you to select from three options. It will transfer you to a Southern Water contact number representative after you select an option.

The options are:

  1. Discuss bill
  2. Trouble paying
  3. Water usage

Option 3: Moving house, change account details, or new customer

moving boxes

You should choose option 3 if you are about to move house. It will offer you four options, depending on your situation.

The system will transfer you to an available Southern Water contact number representative after you select the option that applies to you.

These options are available:

  1. New customer
  2. Moving into a new property
  3. Moving out of a property
  4. Closing your account
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Option 4: Report a problem with your water supply

When you have a problem with your water supply, such as a leak or you have a blocked drain, choose option 4. The system will ask you to choose if you have a problem with your fresh water supply or your wastewater supply. After you choose, the system will put you through to a Southern Water contact number representative.

The options are:

  1. Wastewater
  2. Fresh water

Option 5: Talk about your meter

You should choose option 5 if you have any enquiry about your water meter. It will not ask you to specify what your enquiry is about. Instead, the system will transfer you to a representative for help.

Southern Water live chat

speech bubbles

The Southern Water live chat service is a great way to deal with simple enquiries about your Southern Water account, such as moving home or how to pay your Southern Water bill if you don’t want to call the Southern Water contact number. The agents are quick to answer and if you have your Southern Water account number, they can help you with most of your questions.

Some things you can ask on Southern Water live chat are:

  • Billing and account enquiries
  • Moving home
  • Payment enquiries
  • Meter enquiries

To use the Southern Water live chat, visit the website and click the blue banner on the right-hand side that says Live Chat. A pop-up window will appear. You will need to enter your name, email address, telephone number, and your customer account number. Now, choose what your enquiry is about and click the green button and wait a few moments for a Southern Water live chat agent to join the chat.

Once the Southern Water live chat agent is there, they will help you with your enquiry.

Southern Water social media

Southern Water is on Facebook, Twitter, Instagram, and LinkedIn. You can follow them to see the latest Southern Water news and reports about water issues that may affect you. However, if you need to chat with them about your account, the only options are Facebook and Twitter.

Southern Water Facebook

To speak to a Southern Water representative on Facebook, go to the Southern Water Facebook page and click Send Message. Facebook Messenger will open if you’re on a mobile phone, or a message box will appear at the bottom right corner of your screen if you’re on a computer.

Southern Water Twitter

With Twitter, you don’t message Southern Water. Instead, you tweet them with your question by adding @SouthernWater to your tweet and typing your message. Remember, Twitter only lets you write 280 characters, including spaces, into your tweet. So keep it short and to the point.

You can decide who can reply to your tweet between; everyone (public), people you follow (friends), or only the people you mention.

After you’ve sent your tweet, somebody from the Southern Water social team will reply to your tweet.

They are available from 8am until late in the evening, Monday to Friday, but if your enquiry is urgent, and it’s out of hours, they recommend you call their 24/7 helpline on 0330 303 0368.

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Southern Water online form

form

On the Southern Water contact us page, you can scroll down and find a contact form. You fill-out the form with your details and somebody from Southern Water will get back to you.

You can use the form to get help with enquiries like:

  • Help to pay your bill
  • Billing, payments and personal details
  • Online account
  • Moving house
  • Leaks, blockages and utility hole covers
  • Meter readings
  • New developments and self-lays
  • General feedback
  • Other

We recommend you fill out the form with as much detail as possible. This will help Southern Water to answer your enquiry faster.

Complaints form

Should you have a complaint with Southern Water, you can fill out their complaints form. Clicking the submit button will send the form to their dedicated complaints team to follow up. Remember, with the complaints form, you can expect to receive a response within 10 working days.

You can use the complaints form to make a complaint about issues such as:

  • Billing, payments and personal details
  • Online account
  • Moving house (into, within and out of our area)
  • Meter readings and support
  • Leaks, blockages or utility hole covers
  • Water supply, quality and pressure
  • New developments and self-lays
  • Other

You can use the form to follow-up with a previous complaint with Southern Water. You will need to enter your previous complaints reference number in this case.

Write to Southern Water

From time to time, you may need to write Southern Water a letter. You can write to Southern Water at this address:

Southern Water
PO Box 564
Darlington
DL1 9ZG

However, you must write to their registered address if you are sending legal documents or correspondence to Southern Water. Their registered office address is:

Southern House
Yeoman Road
Worthing
West Sussex
BN13 3NX

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