Thames Water Pay: Billing & Account Help

Thames Water Pay

There are so many options to pay Thames Water bill. From direct debit to payment plans and more, we’ve broken down the Thames Water pay bill options so you can make the best decision on how to pay your Thames Water bill.


Thames Water pay bill

Thames Water offers many ways to pay your water bill. We’ve listed all the ways you can pay for your Thames Water bill and have step-by-step instructions for each way to pay Thames Water.

Can I pay Thames Water by direct debit?

Yes! Paying a Thames Water bill by direct debit is by far the easiest way to pay your Thames Water bill. Thames Water takes the direct debit from your account at the interval you choose when setting up your direct debit.

You can also choose which day of the month you would like the direct debit to be taken, which means you can budget your finances better and the direct debit guarantee which covers you in case Thames Water takes a payment in error.

To set up a direct debit, the quickest way is to login to your Thames Water online account and follow the instructions for setting up a direct debit.

You must download the Thames Water Direct Debit Instruction, fill that out and return it to Thames Water by post if you didn’t register for Thames Water’s online account. The return address is:

Thames Water Utilities Ltd
PO BOX 234
Swindon
SN38 2TX

It takes up to 10 working days for Thames Water to set up a direct debit, so bear this in mind when deciding which day you would like payments to be taken from your bank account.

You will need all the account holders to sign the direct debit instruction if your bank account requires multiple signatories.

Can I pay Thames Water Monthly?

Yes! You can pay your Thames Water bill monthly. If you pay by direct debit, you can also choose to make payments when it’s convenient for you. There are two options for payments if you have a water meter. If you don’t have a water meter, there are four options.

If you have a water meter If you don’t have a water meter
12 monthly payments
Twice a year
12 monthly payments
10 monthly payments
Twice a year
Once a year

Can I pay Thames Water over the phone?

telephone

Paying your Thames Water bill over the phone is great for making one-off payments by debit or credit card. It’s an automated system that’s available 24 hours a day and is easy to use.

To pay Thames Water over the phone, you need to call Thames Water on 0800 980 8800 and choose Option 1, next you must enter your Thames Water account number which is 10 or 12 digits long and you can find it at the top of your Thames Water bill or statement.

The system will read back your account number and you should press 1 to confirm that it’s correct, if you need to re-enter it you can press 2. You will then need to confirm you are the account holder or have their authorisation to pay the Thames Water bill by pressing 1.

Next, you will enter the amount you want to pay. First, you enter the pounds and press #, then you enter the pence and press #. The system will repeat the total amount entered and ask you to press 1 to confirm or press 2 to change it.

Now enter your credit or debit card information to pay.

This can be a convenient way to pay your bill if you don’t have access to a computer or didn’t register for Thames Water My Account online. It allows you to manage how much you pay and how often.

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Can I pay Thames Water payment card?

payment cards

A Thames Water payment card lets you split your Thames Water bill into affordable payments. These payments fit around your budget and give you the freedom to pay at PayPoint and PayZone outlets that you can find almost everywhere.

You can choose to pay weekly, fortnightly or monthly according to your budget.

To get a Thames Water payment card, you will need to set up a Thames Water payment plan with Thames Water. The easiest way to get a Thames Water payment card is by visiting the Thames Water website and filling out the form. You can also call Thames Water on 0800 980 8800.

After you’ve set up your Thames Water payment plan, Thames Water will send you a payment card in the post. If you lose your Thames Water payment card, you can request a new one by filling out a form on the website.

You can also request a new payment card if you’d like to change the amount or frequency of your current Thames Water payment plan. And it’s important that you let Thames Water know when you move house, so they can make sure you pay for your water at the right address.

You can only use your Thames Water payment card at PayPoint and PayZone outlets. You cannot use a Thames Water payment card at the Post Office.

Can I pay Thames Water bill at the Post Office?

You can, however, the Post Office may levy a surcharge for Thames Water bill payments.you only need to take your latest bill if you want to pay your Thames Water bill at the post office.

The methods of payment available are:

  1. Cash
  2. Cheque
  3. Bank Card

Whilst it’s an easy method of payment for your Thames Water bill, we don’t recommend it because of the additional cost on top of your water bill.

Can I pay Thames Water bill at my bank?

money between banks

Paying your Thames Water bill at your bank is like paying at the Post Office, however, some banks offer this service for free whilst other banks may charge you for the service. We recommend you check with your bank before you pay for your Thames Water bill at the bank.

You can pay your bill in full or by instalments if paying your Thames Water bill at the bank.

Can I pay Thames Water online?

online bank

By paying your Thames Water bill online with a credit or debit card, you can pay your bill in full, make a one-off payment, or pay one of your scheduled payments if you have a Thames Water payment plan set up with Thames Water.

It’s as easy as going to the Thames Water website, entering your details and paying your bill. It’s also much faster than paying your Thames Water bill by phone.

However, your card must be registered to a UK address. You must pay by bank transfer if you don’t have a bank account registered to a UK address.

The quickest way to set up an account is with Wise (formally TransferWise). Read our review of Wise to see if it’s something that works for you.

How to pay Thames Water bill by bank transfer?

There are two options available to pay your Thames Water bill by bank transfer.

You can transfer using an account number and sort code or with an IBAN and BIC, which is most common if you want to pay your account from an overseas bank account.

Account Number & Sort Code in the UK IBAN from Abroad Account Number & Sort Code from Abroad
Account number: 0028 6125
Sort code: 57-27-53
IBAN: GB55NWBK60000100286125
BIC: NWBKGB2L
Account number: 0028 6125
Sort code: 60-00-01

When you pay by bank transfer, it’s very important to include your Thames Water account number as the payment reference/concept. Your payment may get delayed or lost if you do not provide your Thames Water account number.

Can I pay Thames Water bill by Cheque?

To pay by cheque, you must make your cheque payable to Thames Water Utilities Ltd and send it in the post to Thames Water at:

Thames Water
Customer Services
PO Box 234
Swindon
SN38 3TW

Payment by cheque for a Thames Water bill should include your Thames Water account number on the back of the cheque and include the payment slip which is on the bottom of your bill.

Thames Water does not accept post-dated cheques. You should only include a cheque dated from the date you are sending the cheque or earlier.

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What happens if I don’t pay my Thames Water Bill?

Thames Water will not disconnect your water supply under any circumstances if you don’t pay your Thames Water bill. However, failure to pay Thames Water will cause them to start collection proceedings that could increase the amount you owe and affect your credit rating. Thames Water may request debt collection agents to collect the debt owed or take court action.

To avoid this, we recommend you speak to Thames Water the moment you know you won’t be able to pay your water bill. Their trained advisors can help you set up a Thames Water payment plan or other means of payment that will suit your circumstances.

Some options available if you’re struggling to pay Thames Water bill are:

Type of Support Scheme Name How to qualify
Payment holiday Flexible Payment Plan that allows you to suspend or reduce your payments for up to three months. You must have an outstanding balance of £50 or less from a previous year and be financially impacted by a loss of income.
Bill discount WaterHelp and WaterSure are two options available to customers who are on low-income or need large amounts of water due to a medical need. You should be on a permanent low income of less than £16,105, or £19,565 if you’re in London.
You may also need to demonstrate medical dependency on water and be on a means-tested benefit.
Help with paying your bill You can request that your water bill is deducted directly from your benefits with Water Direct or if you qualify for Customer Assistance Fund (CAF), Thames Water will match your repayments £ for £ and after 2 years of regular payments they will clear any remaining debt. You need to have less than £120 or more from a previous year and be able to demonstrate your financial hardship.

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