Wessex Water Contact: How to Get In Touch

Content Editor

Updated on 02/08/2022

min reading

If you need a Wessex Water contact number, you’ve come to the right place. We’ve got every Wessex Water contact number you might need, plus several other useful ways to contact Wessex Water by email or live chat.

How to Contact Wessex Water

There are lots of reasons why you might need to contact Wessex Water, and they have made finding the correct contact details easy.

Simply visit their Contact us webpage and select the reason you are getting in touch, and you will be provided with the correct details based on your query.

As the water company has different teams that handle different issues, it is important you select the right option to ensure your query goes to the correct team.

They also offer a video call and text relay service for those with hearing or speaking difficulties.

Complete an Online Form

If you would rather not call, you can get in touch with Wessex Water by completing one of the following online forms.

You can use their online forms to:

Can I Speak To a Human at Wessex Water?

Yes! Unlike with many other water suppliers, when you call the Wessex Water contact number, they will transfer you to a Wessex Water customer services representative without the need to select lots of options first. This makes it easy for customers to speak to a real person.

Struggling with your water bills? If you’re struggling with your Wessex Water bills, they offer support through their help-to-pay schemes.

Wessex Water Customer Service Number

The contact number most people look for is the basic customer service number to ask about water rates or just to ask whether there is any scheduled or unscheduled maintenance going on. Wessex Water has two of these basic numbers, billing enquiries number and a water supply or sewerage number:

Department	Phone Number	Opening Hours
Billing Enquiry	0345 600 3 600	Mon-Fri 8am-8pm Sat 8am-2pm
Water Supply or Sewerage Enquiry	0345 600 4 600	Mon-Fri 8am-6pm

Use these two numbers to contact Wessex Water about a usual customer service issue, for instance if there is an issue with your bill, or you are moving out and need to close your account.

Curious how your water bill compares? If you’re interested in knowing how much you’re paying for your water compared to the rest of the country, check out our guide on the Average UK Water Bill.

Wessex Water Emergency Number

You will need to contact the Wessex Water emergency number, 0345 600 4 600, if you’ve got a leak or a blocked drain.

The Wessex Water emergency number is available 24 hours a day, and you can call to report any type of emergency with your water, such as:

Leaks
Flooding
Blocked drain

As an 0345 number, it isn’t a free phone number. However, it should cost about the same as a local rate call and may be included in your call package or minutes if you have a plan with your network.

Aside from the Wessex Water emergency number, you can also use the Wessex Water Report a Problem form online.

This form allows you to report various problems, such as:

A water leak
Blocked toilet or drain
An issue with your clean water supply
Loss of supply or no water in house
The taste or appearance of your drinking water
Problems with a utility cover, lid, etc
Water meter problems
Any other problem

There's more than one way to pay Everyone’s finances are different, and some people manage their payments with one method over the other. With water bills, there are a lot of options to pick from, and it’s important to find the one that is most comfortable for you. Check out our How To Pay Your Water Bill guide to find out more.

To fill out the form online, you will need to first choose your key problem from the list of suggestions. You might be asked further questions to narrow down the issue, so Wessex Water can get it fixed as quickly as possible. You can also provide more detailed information in the text box and upload photos if you have them.

After you’ve answered all the questions about the problem, you’ll need to provide your Wessex Water account number or postcode and address, as well as your contact details.

After you submit the form, Wessex Water will deal with it and contact you if required.

Is There a Wessex Water Contact Email?

If you have an issue with your bill or a complaint with Wessex Water, you should email [email protected].

Should you wish to get in touch with Wessex Water by email, you can use the general enquiry Wessex Water contact form instead.

Via the Wessex Water contact form, you can enquire about:

Billing and account
Water supply
Sewerage
The Wessex Water website

The only other Wessex Water contact email is for trade effluent services, meaning commercial waste. You can contact Wessex Water trade effluent services at [email protected]

What’s the Wessex Water Contact Address?

Customers who would prefer to contact Wessex Water in writing can do so by sending their correspondence to:

Wessex Water
Claverton Down
Bath
BA2 7WW

Please be aware that writing to Wessex Water will take them much longer to reply to you. If you have an operational emergency or urgent enquiry, it is better to call them to get the issue resolved as quickly as possible

Is Wessex Water a hard water area? Like most of England, Wessex Water supplies hard water to its customers. This is due to the higher concentration of minerals in the drinking water. To find out more about how to handle hard water, check out our Water Hardness guide.

Wessex Water Live Chat

You can access their live chat service via the Wessex Water website using your computer or mobile phone. The live chat button will appear at the bottom of your screen if an operator is available at that time.

Before you can talk to a Wessex Water customer services live chat representative, you will need to enter a few details first:

Full name
Email address
Phone number
What your enquiry is about - clean water or wastewater
Your postcode - this is optional

How Do I Complain to Wessex Water?

Customers who have a problem with Wessex Water and wish to make a complaint can contact them by phone or by email. They have a webpage that explains how to make a complaint.

This is an overview of how the complaints' procedure works:

Step 1 - Contact Them

Firstly, you will need to contact them with your complaint. If they’re unable to deal with it when you first contact them or if they need to do further investigation, they aim to respond within five working days from the date we receive your complaint. If you are still not happy after this, you can take it to stage two.

Step 2 - Escalate the Issue

If you are still not happy, you will need to contact them again, and they will escalate your complaint to a senior manager for review. If they are unable to resolve the matter, you can take your complaint to stage three.

Step 3 - Get Independent Advice

If you are not happy with the final resolution, your issue is over eight weeks old, or you just want some free, trusted, independent advice, you can contact the Consumer Council for Water (CCW). Some complaints need to be dealt with by Ofwat, rather than CCW.

Frequently Asked Questions

Wessex Water has an FAQ Hub which includes hundreds of answers to commonly asked questions. Simply type your question into the search bar and then click the most relevant FAQ. Alternatively, you can find the answer to your question by clicking on one of the following sections (which can be found below the search bar):

Bills and accounts
Help and advice
Contact us
Developers
Retailers
About us