Wessex Water Contact: How to Get In Touch

Wessex Water Contact

If you need a Wessex Water contact number, you’ve come to the right place. We’ve got every Wessex Water contact number you might need, plus several other useful ways to contact Wessex Water by email or live chat.


Wessex Water Contact Number

There are lots of reasons why you might need to call Wessex Water. Maybe you've just moved into a property supplied by Wessex Water and you need to set up your water bill. Maybe you have a problem with your bill, water supply, or need to give a water meter reading. Whatever the reason, you can find the information you need right here.

Just moved into a Wessex Water property? If you’ve just moved into a property supplied by Wessex Water, you’ll need to get started setting up your payments with Wessex Water. Check out our Wessex Water Moving Guide for more information.

The Wessex Water contact number you need will depend on the reason for your call. You can contact Wessex Water on the contact numbers we have listed below. To make sure you get your Wessex Water query dealt with as quickly as possible, call the right Wessex Water contact number for your needs.

Department Phone Number Opening Hours
Billing Enquiry 0345 600 3600 Mon-Fri 8am-8pm
Sat 8am-2pm
Water Supply or Sewerage Enquiry 0345 600 4600 Mon-Fri 8am-6pm
Wessex Water Pay Now 0345 600 1019 24/7
Sewage Floodline 0345 600 4600 24/7
Report a Leak 0345 600 4600 24/7
Wessex Water Operations Centre 0122 552 6000 Mon-Fri 8:30am-5pm

Textphone service is also available with the Wessex Water contact number. You must add 18001 before the Wessex Water contact number you want to get in touch with. You can also call from a regular phone by adding 18002 before the Wessex Water contact number and a Text Relay Interpreter will join the call to help.

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Can I Speak To a Human at Wessex Water?

Yes! Unlike with many other water suppliers, when you call the Wessex Water contact number, they will transfer you to a Wessex Water customer services representative without the need to press a thousand numbers first.

Every Wessex Water contact number has the same policy, and this makes it easy for customers to speak to a human at Wessex Water.

Struggling with your water bills? If you’re struggling with your Wessex Water bills, you could benefit from having a water meter installed. Check out our UK Water Meter guide to find out if you’ll make a saving.

Wessex Water Customer Service Number

The contact number most people look for is the basic customer service number to ask about water rates or just to ask whether there is any scheduled or unscheduled maintenance going on. Wessex Water has two of these basic numbers, billing enquiries number and a water supply or sewerage number:

Department Phone Number Opening Hours
Billing Enquiry 0345 600 3600 Mon-Fri 8am-8pm
Sat 8am-2pm
Water Supply or Sewerage Enquiry 0345 600 4 600 Mon-Fri 8am-6pm

Use these two numbers to contact Wessex Water about a usual customer service issue, for instance if there is an issue with your bill or you are moving out and need to close your account.

Curious how your water bill compares? If you’re interested in knowing how much you’re paying for your water compared to the rest of the country, check out our guide on the Average UK Water Bill.

Wessex Water Emergency Number

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You will need to contact the Wessex Water emergency number, 0345 600 4 600, if you’ve got a leak or a blocked drain.

The Wessex Water emergency number is available 24 hours a day, and you can call to report any type of emergency with your water, such as:

  • Leaks
  • Flooding
  • Blocked drain

As an 0345 number, it isn’t a freephone number. However, it should cost about the same as a local rate call and may be included in your call package or minutes if you have a plan with your network.

Aside from the Wessex Water emergency number, you can also use the Wessex Water Report a Problem form online.

This form allows you to report various problems, such as:

  • A water leak
  • Blocked toilet or drain
  • An issue with your clean water supply
  • Loss of supply or no water in house
  • The taste or appearance of your drinking water
  • Problems with a utility cover, lid, etc
  • Water meter problems
  • Any other problem

There's more than one way to pay Everyone’s finances are different and some people manage their payments with one method over the other. With water bills, there are a lot of options to pick from and it’s important to find the one that is most comfortable for you. Check out our How To Pay Your Water Bill guide to find out more.

To fill out the form online, you will need to first choose your key problem from the list of suggestions. You might be asked further questions to narrow down the issue so Wessex Water can get it fixed as quickly as possible. You can also provide more detailed information in the text box and upload photos if you have them.

After you’ve answered all the questions about the problem, you’ll need to provide your Wessex Water account number or postcode and address, as well as your contact details.

After you submit the form, Wessex Water will deal with it and contact you if required.

Is There a Wessex Water Contact Email?

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The Wessex Water contact email for general enquiries is [email protected]. However, this email is also the general email for enquiries about Wessex Water business or company information.

If you have an issues with your bill or a complaint with Wessex Water, you should send an email to [email protected].

Should you wish to get in touch with Wessex Water by email, you can use the general enquiry Wessex Water contact form instead.

Via the Wessex Water contact form, you can enquire about:

  • Billing and account
  • Water supply
  • Sewerage
  • The Wessex Water website

The only other Wessex Water contact email is for trade effluent services, meaning commercial waste. You can contact Wessex Water trade effluent services at [email protected]

What’s the Wessex Water Contact Address?

Customers who would prefer to contact Wessex Water in writing can do so by sending their correspondence to the Wessex Water contact address, which is:

Wessex Water
Claverton Down
Bath
BA2 7WW

Please bear in mind that writing to Wessex Water will take them much longer to reply to you. If you have an urgent issue with Wessex Water, call them to get it resolved as quickly as possible.

Is Wessex Water a hard water area? Like most of England, Wessex Water supplies hard water to its customers. This is due to the higher concentration of minerals in the drinking water. To find out more about how to handle hard water, check out our Water Hardness guide.

Wessex Water Live Chat

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An easy way to contact Wessex Water is via the Wessex Water Live Chat service that is available on their website. You can access the live chat from your computer or mobile phone.

To access the Wessex Water live chat you just need to press the Purple Need Help? button that appears at the bottom right of the screen if you’re on a computer, and the purple question mark that will appear at the bottom of your screen if you’re on a mobile device, such as a phone or tablet.

To access the Wessex Water live chat, just open up the Wessex Water main webpage and there will be a pink box in the bottom right-hand corner with Search FAQs on it. Click this box and on the right of the yellow banner at the top, click the blue Chat with us button.

Before you can talk to a Wessex Water customer services live chat representative, you will need to enter a few details first:

  1. Full name
  2. Email address
  3. Phone number
  4. What your enquiry is about - clean water or wastewater
  5. Your postcode - this is optional

How Do I Complain to Wessex Water?

Customers who have a problem with Wessex Water and wish to make a complaint can contact Wessex Water by phone or by email. You will need to call the Wessex Water contact number for the service you want to complain about. Unfortunately, you can’t switch water suppliers, so you will need to let Wessex Water fix your issue for you.

Billing or Account Complaint Clean Water or Sewerage Complaint
Phone 0345 600 3600 0345 600 4600
Email [email protected] [email protected]

There are four steps you can take when making a Wessex Water complaint. It will depend on the severity of your complaint, but you must follow each step in order.

When will Wessex Water reply to my complaint? Wessex Water promises to respond to your complaint within 10 working days. If they don’t, they will pay you compensation for failing to meet their promise. The compensation is between £5 and £1,000. They may award the compensation automatically, or you may need to claim it.

Wessex Water Complaint: Step 1

Call the Wessex Water contact number for billing or sewerage depending on which service you have a complaint about.

The Wessex Water customer services agent will take your complaint and try to resolve it there and then. Should they need to investigate your complaint further, they will take your contact details and aim to reply to you within five working days.

Should you not be happy with the outcome of your initial complaint, you can take it to Step 2.

Wessex Water Complaint: Step 2

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Step 2 of the Wessex Water complaints process is to have your complaint escalated to a senior manager.

Again, you will need to call the same Wessex Water contact number you called previously and ask for your complaint to be escalated.

The Wessex Water customer services representative will confirm your contact information and escalate your Wessex Water complaint to a senior manager for further investigation.

The manager will then get in touch with you once they have reviewed your complaint and have a resolution for you.

You can go to Step 3 if you are still unsatisfied with the outcome of your complaint.

Wessex Water Complaint: Step 3

Once your complaint has been open for eight weeks, or if they did not resolve it at the last step, you can take your complaint to the Consumer Council for Water (CCW). They are an independent body for water complaints and are similar to an ombudsman.

You can contact CCW in the following ways:

CCW Complaint Contact Method CCW Complaint Contact
Phone 0300 034 2222
Website http://www.ccwater.org.uk
Post CCW
1st Floor Victoria Square House
Victoria Square
Birmingham
B2 4AJ

The CCW helpline is open Monday to Friday, 8:30am-5pm.

Finally, if the CCW doesn’t resolve your complaint to your satisfaction, you can take your complaint to the last step.

Don't take your complaint to Ofwat! Do not contact the water regulator Ofwat about your complaint with Wessex Water as they will be unable to help you. Ofwat only regulates the water market and deals with anti-competitive behaviour in the sector. The correct organisation to help you with complaints is the CCW.

Wessex Water Complaint: Step 4

The last step for a Wessex Water complaint is to raise your complaint with the Water Redress Scheme (WATRS). They will take your complaint only after your complaint has not had a satisfactory resolution from the CCW.

WATRS is an independent organisation and will provide a binding decision that Wessex Water must accept.

You can contact WATRS in the following ways:

Phone 0207 520 3801
Email [email protected]
Online http://www.watrs.org/
Post WATRS
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU
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