Wessex Water Moving House 2022: What You Need To Do

Content Editor

Updated on 02/08/2022

min reading

There are so many things to do when moving house, and we know how frustrating it is setting up at your new home. Our Wessex Water moving house guide will help you get your water account set up or transferred to your new address. Keep reading to find out how to get in touch with the Wessex Water moving home team for your move.

Wessex Water Moving House for Existing Customers

Existing Wessex Water customers who are moving to a new house that Wessex Water supplies will need to get in touch with Wessex Water moving house team to make a Wessex Water change of address application.

The process for existing Wessex Water customers is straightforward, and you can complete the application via the form on the Wessex Water website.

You can also use the form if you’re a Bristol Water customer and are moving house.

Alternatively, you might prefer to call the Wessex Water moving house team on 0345 600 3600. They are available Monday to Friday from 8am to 8pm and Saturday from 8am to 2pm. You will need to provide the following details:

Your customer number
The date you’re moving
A meter reading, if you live in a metered property

Wessex Water Meter Readings

Wessex Water is a compulsory metering region. This means that it’s obligatory to have a water meter installed in your property. If you don’t have one installed already, Wessex Water will get in touch with you to install one in the future. Having a water meter will give you a more accurate bill and help you identify leaks earlier.

Once you have a water meter, you can begin sending Wessex Water meter readings. Water meter readings should be sent every two months so you are billed accurately for what you are using. Wessex Water meter readings will be based on your water consumption. There is also a possibility in the future of having a smart water meter that will send Wessex Water meter readings automatically.

Is Wessex Water the same as Bristol Water? Bristol Water and Wessex Water are not the same company. Although they overlap in the area, Wessex Water handles sewage and wastewater operations where Bristol Energy supplies clean water.

Wessex Water Moving House for New Customers

Customers moving to a property in the Wessex Water region must register for a Wessex Water account.

Most people prefer to fill out the form on the Wessex Water website to set up their new account, but you can also contact the Wessex Water moving home team on 0345 600 3600. They are available Monday to Friday from 8am to 8pm, and Saturday from 8am to 2pm.

There's more than one way to pay Everyone’s finances are different and some people manage their payments with one method over the other. With water bills, there are a lot of options to pick from and it’s important to find the one that is most comfortable for you. Check out our How To Pay Your Water Bill guide to find out more.

How Do I Set Up a Wessex Water Bill for a New House?

Setting up your Wessex Water account is straightforward and takes about 10 minutes if you have all your information ready.

The information you will need to register an account is:

Your new address
The date you’re moving
A meter reading, if you live in a metered property

Once your account is active, you can sign up for the Wessex Water MyAccount to access all your billing information.

Check out our guide on How To Set Up Your Water Bill.

You can also set up a direct debit after Wessex Water has set up your account to split the cost of your water bill into manageable payments instead of an annual payment.

Curious how your water bill compares? Water customers up and down the country pay different water rates for their water services. If you’re curious to know how much the Wessex Water bill compares to the rest of the UK, check out our Average UK Water Bill guide to find out more.

Wessex Water Moving House and WaterSure Scheme

If you’re either moving into or out of the Wessex Water supply area, you might be worried about what will happen to your WaterSure Scheme eligibility. The WaterSure Scheme is offered by all water suppliers in the UK for customers who need to use more essential water due to a medical condition or a larger household.

If you are already on the WaterSure Scheme or would like to apply, Wessex Water offers it along with their own billing support schemes, so you don’t have to worry about continuing. Do ring the Wessex Water moving house team to find out what you need to do.

If you want to read more about the scheme, check out our WaterSure Scheme guide.

Wessex Water Moving House for Tenants

Tenants who are moving house in a Wessex Water area will need to either register for a new account or transfer their existing account via a change of address application.

However, tenants should check if they need to deal with the Wessex Water bill. Some landlords include the water bill in the rent.

You can find out if you’re responsible for the Wessex Water bill by looking over your tenancy agreement or by asking your landlord or letting agent if you’re unsure.

If you pay the water bill, you can let the Wessex Water moving house team know you need an account or want to change your address by phone on 0345 600 3600. The Wessex Water moving house team is open Monday to Friday from 8am to 8pm and Saturday from 8am to 2pm.

You can also use the online form, which should take only 10 minutes to complete. You will need the following information to hand when you fill out the form:

Your customer number, if you’re an existing customer
The date you’re moving
Your new address
A meter reading, if you live in a metered property

Your billing method will stay the same if you’re an existing customer. New customers can set up their preferred payment method once they have set up the account.

Wessex Water Moving House for Landlords

It’s important that landlords keep the Wessex Water moving house team up to date about changes of tenancy if your tenants pay the water bill themselves.

You can use Landlord TAP, which is a free nationwide portal, to let landlords manage all the details regarding the water supply for their properties.

With Landlord TAP you can:

Add and remove properties from your portfolio
Update Wessex Water about the change of tenants or update existing details
Inform Wessex Water about an empty property

Landlords can track any changes in the Landlord TAP portal with a unique reference number.

There’s also a dedicated helpdesk to answer your queries, and you can also make a bulk upload if you have a large property portfolio.

Is Wessex Water a hard water area? Like most of England, Wessex Water supplies hard water to its customers. This is due to the higher concentration of minerals in the drinking water. To find out more about how to handle hard water, check out our Water Hardness guide.

Just Moved in and No Water?

If you’ve just moved into a property and there’s no water coming from the taps, don’t worry! It’s very routine for landlords and water companies to shut off the water if a property is unoccupied.

If your water has been shut off, try to find the stop tap (this will need your water meter) and turn it anti-clockwise. If you’ve still got no water coming from the tap, then call Wessex Water to get your supply on as quickly as possible.

If you need any more help, check out our No Water in House guide.

Wessex Water Cancel Account

For customers who are leaving the Wessex Water region, you will need to cancel your Wessex Water account and set up an account with the water supplier that supplies your new property.

To cancel your Wessex Water account, you will need to contact the Wessex Water moving house team or fill out the form on their website.

The quickest way to cancel your account is by filling out the form and choosing the option that says you’re moving out of the Wessex Water area.

You will need to provide a few details, including a forwarding address where Wessex Water can send any last correspondence, such as a last bill or statement. The form should take about 10 minutes to complete if you have your information ready.

You can also speak to the Wessex Water moving house team on 0345 600 3600. They can process the account cancellation for you and are available Monday to Friday from 8am to 8pm and Saturday from 8am to 2pm.

Wessex Water Moving House Complaints

If you’ve had any problems with your Wessex Water moving house experience, you can make a complaint to Wessex Water for them to solve the issue. Unfortunately, you can’t change water providers so you will have to let Wessex Water help you out.

Wessex Water Complaints: Step 1

You should contact the Wessex Water moving house team directly in order to make a complaint about your experience. Get in touch with them via the Wessex Water contact number on 0345 600 3600 or you can email to [email protected]. They will aim to get it solved within 5 to 10 working days.

Wessex Water Complaints: Step 2

If you are unsatisfied with the way Wessex Water has handled your complaint so far, you can take it to a senior manager who will review it.

Wessex Water Complaints: Step 3

If you are still unsatisfied - or you haven’t received a response within 8 weeks - you can escalate your complaint with the Consumer Council for Water (CCW) This is an official body that deals with water complaints if a water company has failed.

Wessex Water Complaints: Step 4

If the CCW fails you, you can take your complaint up with the Water Redress Scheme (WATRS). This is the last resort and is only for long-term water industry disputes.

Don’t take your complaint to Ofwat! If you have a complaint, do not take it to the water regulator Ofwat as they will be unable to help you. Ofwat only deals with anti-competitive behaviour in the water industry and does not deal with the individual complaints against water suppliers. The CCW is the correct body.