Yorkshire Water Contact Numbers

Yorkshire Water operates primarily through 0345 numbers, which are charged at the standard UK local rate and are included in most inclusive call packages. These are not premium rates and will cost the same as a local rate call, whether you ring from a landline or a mobile.

Yorkshire Water supplies drinking water and wastewater services to around 5.4 million people across Yorkshire, including Leeds, Sheffield, Bradford, Hull, York, Wakefield and Doncaster. Unlike water-only companies, Yorkshire Water handles both the clean water supply and the sewerage, so a single bill and a single phone line cover both services.

Yorkshire Water phone numbers and opening hours
Department Phone Number Opening Hours
General & billing enquiries0345 124 2424Mon–Fri 8am–6pm, Sat 9am–5pm
Leakline (report a leak)0800 57 35 5324 hours, 7 days
Bill payment difficulties0345 129 9299Mon–Fri 8am–6pm, Sat 9am–5pm
Priority Services Register0800 138 787824 hours, 7 days
Developer Services0345 120 8482Mon–Fri 8am–5pm

Source: Yorkshire Water published customer contact details. Have your account number and supply postcode ready before calling to speed up identity checks.

Before calling, have your Yorkshire Water account number, supply postcode and a recent bill to hand - identity checks go faster when you can quote them directly. Waiting times are usually shortest mid-morning and mid-afternoon, outside the 8–9am and 5–6pm peaks.

How To Speak to a Human at Yorkshire Water

The main Yorkshire Water line on 0345 124 2424 is an automated switchboard with four menu options. Picking the right one routes you straight to the relevant team and avoids being transferred, which is the most common cause of long waits.

  1. Clean water or wastewater problems
  2. Make a payment
  3. Moving house
  4. Billing enquiries

If none of the options fit, stay on the line - after the menu times out, most calls are passed to a general adviser who can either help directly or warm-transfer you to the correct team.

Yorkshire Water Emergency & Leak Line

The Yorkshire Water Leakline is 0800 57 35 53, free to call and staffed 24 hours a day, 7 days a week including bank holidays. Use it for burst pipes, sudden loss of supply, discoloured or contaminated water and any visible leak wasting water on the public highway. You do not need to be a Yorkshire Water customer to report a leak outside a private property.

As a rule, Yorkshire Water is responsible for the mains up to the outside stop tap on the boundary of your property. Everything beyond that point - the service pipe running under your garden, indoor plumbing and fittings - is the homeowner's responsibility and a job for a qualified plumber, not the water company.

Priority Services & Payment Assistance

Yorkshire Water runs two dedicated support lines for customers who need extra help. The Priority Services Register on 0800 138 7878 is available 24/7 and unlocks services such as bottled water deliveries during supply interruptions, alternative bill formats (large print, Braille, audio) and a password scheme for doorstep visits.

You can register for PSR if you live alone with a disability, are over 60, have children under 5, use medical equipment that requires water, or have a long-term health condition. Registration is free and has no effect on how much you pay for water.

For customers already in arrears and struggling to pay, the Bill Payment Helpline on 0345 129 9299 can set up manageable payment plans, discuss the WaterSupport social tariff, and access hardship grants through the Yorkshire Water Community Trust.

Yorkshire Water Call Back

If you would rather not wait on hold, Yorkshire Water offers a free callback service through the online contact form. You pick a one-hour slot on a working day and an adviser rings you back. In practice, the callback can arrive up to thirty minutes after the time you chose, so keep your phone nearby throughout the slot.

Callbacks are only available for non-emergency queries - billing, meter readings, moving house and general account questions. If you need to report a leak, contamination or no supply, call the 24/7 Leakline on 0800 57 35 53 directly instead.

Other Ways to Contact Yorkshire Water

Most routine tasks - submitting a meter reading, paying a bill or updating your details - can be done through the My Account portal on the Yorkshire Water website without speaking to anyone. At the time of writing, the Yorkshire Water live chat is not available, so the main alternatives to phone are social media and the online forms.

Facebook Messenger

Send a direct message to the Yorkshire Water Facebook page - an adviser replies during normal office hours for billing and account questions.

Twitter / X

Direct messages on @YorkshireWater are monitored during office hours. Do not share account numbers in public tweets.

Online contact form

Use the general enquiry form on the website for non-urgent questions. Yorkshire Water aims to respond within 10 working days.

Callback request

Pick a slot on the website and an adviser will call you back - typically within 30 minutes of the chosen time.

Text Relay

Customers with hearing or speech impairments can reach any Yorkshire Water line via Relay UK by dialling 18001 before the number.

BSL interpreters

British Sign Language support is available through the SignLive partnership - no booking needed, linked from the accessibility page.

Yorkshire Water Email Address

Yorkshire Water does not publish a general customer service email address. Instead, all written queries go through the online general enquiry form on the website, which generates a case reference and routes your message to the correct team. Responses typically arrive within 10 working days.

Yorkshire Water Postal Address

For written complaints, Subject Access Requests and formal correspondence, use the Bradford head office address. Always include your account number and a daytime phone number so the customer team can follow up.

General correspondence:
Yorkshire Water
Western House
Halifax Road
Bradford
BD6 2SZ

Payment by cheque:
Yorkshire Water
PO Box 52
Bradford
BD3 7YD

Yorkshire Water Developer Services

Builders, self-builders and property developers have a separate Yorkshire Water line on 0345 120 8482, open Monday to Friday 8am to 5pm. The menu splits into two teams depending on the job:

  • Option 1 - Sewerage / Wastewater: new sewer connections, build-over agreements and diversions
  • Option 2 - Clean Water: new water mains connections, service pipe laying and meter installations

Yorkshire Water also publishes dedicated email contacts for each Developer Services team on its website, which is usually the quickest way to submit drawings, site plans and quote requests.

How to Make a Complaint to Yorkshire Water

Yorkshire Water follows a four-step complaints process overseen by Ofwat and the Consumer Council for Water. Most issues are resolved at the first stage, but escalation routes exist if you are not happy with the outcome.

Step 1 - Contact Yorkshire Water directly by phone on 0345 124 2424, through the online form, or by post to Western House. Explain the problem clearly and ask for a case reference. Yorkshire Water aims to respond within 10 working days.

Step 2 - Ask for a manager review if you are unhappy with the first reply. A team manager will reopen the case. You can escalate externally once eight weeks have passed without a resolution, or sooner if Yorkshire Water issues a deadlock letter.

Step 3 - Contact the Consumer Council for Water (CCW) on 0300 034 2222. CCW is a free, independent body that reviews unresolved water complaints and negotiates with the supplier on your behalf.

Step 4 - Use the Water Redress Scheme (WATRS) on 0207 520 3801 for long-running disputes. WATRS is an independent adjudication service whose decisions are binding on Yorkshire Water.

Yorkshire Water Contact FAQ

The Yorkshire Water customer service number is 0345 124 2424, open Monday to Friday 8am to 6pm and Saturday 9am to 5pm. The menu splits into four options: clean water or wastewater problems, payments, moving house and billing enquiries.

The easiest way to report a leak to Yorkshire Water is by calling the 24/7 Yorkshire Water Leakline on 0800 57 35 53. The number is free and you do not need to be a Yorkshire Water customer to report a leak on public land.

Yorkshire Water is owned by Kelda Holdings Group, a company registered on Jersey. Kelda Holdings acquired Yorkshire Water after it was privatised in 1989.

All water suppliers offer different ways in which you can pay your bill. With Yorkshire Water, if you pay by fixed monthly Direct Debit you can end up only paying 10 months instead of 12, depending on when your payment plan starts and the size of your annual bill.

At the time of writing, the Yorkshire Water live chat is not available. The main alternatives to phone are the online contact form, Facebook Messenger and Twitter/X direct messages.

Write to Yorkshire Water, Western House, Halifax Road, Bradford, BD6 2SZ. Include your account number and a daytime phone number so the customer feedback team can follow up within 10 working days.

Useful Yorkshire Water Guides

If you were looking for more than just a phone number, our other guides cover UK water bills, metering and the main regional suppliers. Comparing suppliers can also help you work out what to expect before you ring.