Yorkshire Water Contact Number: How to Get in Touch
The Yorkshire Water contact number is one point of contact for all your Yorkshire Water contact needs. There are many other Yorkshire Water contact methods so you can use our guide to the Yorkshire Water contact number and more to find the best way for you to get in touch with Yorkshire Water.
Yorkshire Water Contact Number
Unlike some water companies, there is only one main Yorkshire Water contact number. Unless you are struggling with paying your bill or need to report a leak, you can use the main Yorkshire Water contact number and then follow the options to get through to the right department.
|Department||Phone Number||Opening Times|
|General and Billing Enquiries||0345 124 2424||Mon-Fri 8am-6pm
|Automated Payment Number||0345 124 2424||24/7|
|Bill Payment Issues||0345 129 9299||Mon-Fri 8am-6pm
|Priority Services||0800 138 7878||24/7|
|Report a Leak||0800 573 553||24/7|
|Developer Services||0345 120 8482||Mon-Fri 8am-5pm
Closed weekends and bank holidays
Yorkshire Water 0800 Number
At present, there isn’t a Yorkshire Water 0800 number. Priority Services and Report a Leak are 0800 numbers, but they deal with specific circumstances and are not a general enquiries line.
Yorkshire Water operates 0345 numbers. These are not premium rates and will cost the same as a local rate call. If you have a call plan on your phone, there are often 0345 numbers included with your plan. So the Yorkshire Water contact is usually free to call without extra charge.
Is Yorkshire Water a hard water area? Like most of England, Yorkshire Water supplies soft water to its customers. This is due to the lower concentration of minerals in the drinking water. To find out more about hard and soft water, check out our Water Hardness guide.
How To Speak to a Human at Yorkshire Water
We know how frustrating it can be to call the Yorkshire Water contact number and press every button on your phone until you find the right department.
That's why we have created this handy guide to help you find the right department as quickly as possible. You’ll still have to press some buttons, but at least you’ll know where you’re going.
General and Billing Enquiries
You can call the Yorkshire Water contact number for general and billing enquiries, 0345 124 2424, available Monday-Friday 8am-6pm and Saturday 9am-5pm . This can include issues from setting up your water bill to checking your water rates. You will hear a short pre-recorded message before they offer you four options:
- Clean water or wastewater problem
- Make a payment
- Moving house
- Billing enquiries
Curious how your water bill compares? Water customers up and down the country pay different amounts for their water services. If you’re curious to know how much the Yorkshire Water bill compares to the rest of the UK, check out our Average UK Water Bill guide to find out more.
Option 1: Clean Water or Wastewater Problem
Choose Option 1 if you have any problems with your Yorkshire Water clean water or wastewater, such as a leaky pipe or a drainage problem.
After you choose Option 1 on the Yorkshire Water contact number, it will ask you to press 0 if you need a new water connection or to hold and wait for a Yorkshire Water customer service representative.
Option 1 is also the number to call if you have any issues with your water meter.
Option 2: Make a Payment
Select Option 2 if you want to make a payment for your Yorkshire Water Bill. After you select Option 2, it will ask you to choose from two more options:
- Make a payment
- Provide a meter reading
You can also do nothing and the system will transfer you to a Yorkshire Water customer service representative to deal with anything else.
Yorkshire Water Problems
If you are experiencing any problems with your water supply or water quality, you should use the Yorkshire Water contact number for General Enquiries, 0345 124 2424 as indicated above, using Option 1.
If you’re having long term problems with Yorkshire Water, such as issues with your water meters, you should get in contact with the Consumer Council for Water (CCW) to take your case further. Don’t try to contact the water regulator Ofwat as they will be unable to help you.
Yorkshire Water Call Back
Customers who prefer not to wait on hold can request a Yorkshire Water call back. You can quickly fill out the Yorkshire Water call back form by choosing what your enquiry is about, the date and time you would like a Yorkshire Water call back, and your name and phone number.
Yorkshire Water customer service representatives will call you back on the date and time you have selected. However, the Yorkshire Water call back may be up to thirty minutes after the time you have chosen.
You can even request a confirmation of the callback by email for your records.
You can request a Yorkshire Water call back the same day, though it will need to be at least thirty minutes in advance.
Automated Payment Number
The Yorkshire Water contact number for payments is an automated line, 0345 124 2424 and is available 24/7. However, you can speak to a Yorkshire Water customer service representative on the line as well.
After calling the automated payment number, you can choose from two options:
- Make a payment
- Provide a meter reading
If you don’t choose an option, it will transfer you to a Yorkshire Water customer service representative who will help you with your enquiry.
Yorkshire Water Contact Number for WaterSure
If you suffer from a medical condition or have a larger household that requires you to use more essential water than usual, you may be eligible for the WaterSure Scheme. This scheme is offered by all water suppliers to help customers who use more water not pay too much.
The WaterSure Scheme caps your annual water bill to the yearly average in your region. For Yorkshire Water, customers on the WaterSure Scheme should not pay more than £419 for both their water and sewerage. You will need to be able to send regular water meter readingswater meter readings in order to qualify.
If you want to find out more, you can call the Yorkshire Water contact number for WaterSure on 0345 124 2424 or you can check out our WaterSure Scheme guide.
Does Yorkshire Water Have Live Chat?
At the time of writing, the Yorkshire Water live chat is not available. Yorkshire Water did previously have a live chat service, but they have closed it down in favour of using social media to chat with customers who would prefer to use Yorkshire Water live chat. Their main channel however is still the Yorkshire Water contact number.
Yorkshire Water has a social media presence on Facebook, Twitter, LinkedIn, Instagram, and TikTok. However, they only accept messages via Facebook and Twitter.
Yorkshire Water Facebook
To use Facebook for Yorkshire Water live chat, you can go to the Yorkshire Water Facebook page and hit the blue Send Message button. This will open Facebook Messenger if you’re on a mobile device, or will open a chat box in the bottom right corner of your screen if you’re on a computer.
Send them your message and a Yorkshire Water live chat representative will help you.
Yorkshire Water Twitter
For Yorkshire Water Twitter, you have two options available depending on if you want to privately message Yorkshire Water or if you prefer to mention them in your tweet publicly.
To send Yorkshire Water a private message, go to the Yorkshire Water Twitter page, press the envelope icon and send Yorkshire Water live chat team your message. A representative will get back to you as soon as possible to help with your enquiry.
Alternatively, you can tag Yorkshire Water in a public tweet. To do this, you can include their Twitter handle @YorkshireWater in your tweet. Yorkshire Water will receive a notification about your tweet and can reply to it publicly for everyone to see.
Social media options are really the fastest way to get in contact with someone and sort out your issues, but it can be frustrating for someone who isn’t comfortable using technology. The Yorkshire Water contact number is still open for those customers if they prefer.
If you are having issues with your water supply, check out our No Water In House guide to find out what to do.
Yorkshire Water Email Address
There isn’t a Yorkshire Water email address. Instead, you can fill out the Yorkshire Water general enquiry form on their website.
Yorkshire Water will reply to you within 10 working days. You should only contact Yorkshire Water via the form if your enquiry is not urgent.
If your enquiry is urgent however, you should use the Yorkshire Water contact number or social media to get in contact with someone to help you as soon as possible.
What Is the Address of Yorkshire Water?
To write to Yorkshire Water regarding a complaint or a general enquiry, you can address your letter to their registered office:
Should you be writing to Yorkshire Water to pay your bill by cheque, you will need this address:
PO Box 52
It’s important that you write your Yorkshire Water account number on the back of your cheque. Otherwise, Yorkshire Water cannot credit your account with the payment.
Yorkshire Water Contact Number for Complaints
If you need to talk to Yorkshire Water about a complaint, there is a standard procedure you should follow so you get your complaint dealt with as quickly as possible. Unfortunately, you can’t switch water suppliers so you will need to be patient and let Yorkshire Water handle the complaint.
Yorkshire Water Complaints: Step 1
You should first contact Yorkshire Water directly about your complaint. You can either call them on the Yorkshire Water contact number on 0345 124 2424 or you can contact them via email.
If you choose email, remember to use the first paragraph explaining what the issue is and then the second paragraph explaining what you want done about it.
Yorkshire Water Complaints: Step 2
If Yorkshire Water doesn't get back to you, you should raise the complaint to a manager and give them at least 8 weeks to respond. If they don’t, you can proceed to Step 3.
Yorkshire Water Complaints: Step 3
If you’ve not heard from Yorkshire Water for 8 weeks, you can escalate your complaint to the Consumer Council for Water (CCW). The CCW is an official body that deals with water complaints after a water company has failed.
Yorkshire Water Complaints: Step 4
If you are dissatisfied with the CCW’s response to your complaint, you can escalate your water complaint further to the Water Redress Scheme (WATRS). This is the last resort and is only for long-term disputes.
How Do I Report a Water Leak to Yorkshire Water?
The easiest way to report a leak to Yorkshire Water is by calling the 24/7 Yorkshire Water Leakline on 0800 57 35 53. This is a Yorkshire Water contact number that is on-hand 24 hours a day and you can report a leak or any other clean-water or sewerage problem on that number.
Don’t take your complaint to Ofwat! If you have a complaint, do not take it to the water regulator Ofwat as they will be unable to help you. Ofwat only deals with anti-competitive behaviour in the water industry and does not deal with the individual complaints against water suppliers. The CCW is the correct body.
Yorkshire Water Developer Services
Customers who are building their own home, or builders working on properties, will need to speak to Yorkshire Water Developer Services to get water supplies connected or disconnected, request meter installation, and so on. Developer services have a separate Yorkshire Water contact number.
You can contact Yorkshire Water developer services by phone, email, or post. You can complete most applications via the Yorkshire Water developer service portal.
Yorkshire Water Developer Services Phone Number
Yorkshire Water developer services are available from Monday to Friday, 8am-5pm.
|Department||Phone Number||Choose Option|
|Sewerage and Wastewater||0345 120 8482||Option 1|
|Clean Water||0345 120 8482||Option 2|
Yorkshire Water Developer Services Email Address
You can contact Yorkshire Water developer services by email, but depending on your enquiry, there may be a specific email address you should contact.
|Sewerage and Wastewater||[email protected]|
|Clean Water||[email protected]|
|New Appointments and Variations - Water and Sewerage||[email protected]|
|SLP General Enquiry||[email protected]|
Write to Yorkshire Water Developer Services
If you would like to write to Yorkshire Water developer services, you can use the following address for your enquiry:
Yorkshire Water Services Ltd
PO Box 52