Yorkshire Water Payment: How to Pay Your Bill

By David Tait

Content Editor

With so many ways you can make a Yorkshire Water payment, you will find a Yorkshire Water payment method that suits you. Options like a Yorkshire Water direct debit, Yorkshire Water pay online or perhaps you would prefer a Yorkshire Water payment card? Read on to find out how you can pay Yorkshire Water and which method works best for you.

Yorkshire Water Payment by Direct Debit

Yorkshire Water direct debit is the easiest way to make a Yorkshire Water payment. Once you set up your Yorkshire Water direct debit, the payment will come out of your bank account on the day you choose to pay Yorkshire Water. You can even decide how often they debit the Yorkshire Water payment.

To set up your Yorkshire Water payment by direct debit, you will need a few details handy before you get started:

1. Your customer reference number. You can find this on your Yorkshire Water bill or statement
2. Your phone number and email address.
3. Your bank account number and sort code.

Once you have that information ready, you can either set up your direct debit using your Yorkshire Water login online or by contacting Yorkshire Water by phone on 0345 124 2424.

When you set up your Yorkshire Water direct debit, you can choose to pay:

• Monthly
• Quarterly
• Annually

Just moved in? If you are a residential customer and you’ve just moved into a property, you’re probably wondering how to get started with your water supplier. Check out our guide on How To Set Up Your Water Bills to find out more.

Customers who are moving house and setting up a Yorkshire Water account for the first time will need to register as a Yorkshire Water customer. You can choose how you want to pay Yorkshire Water when you first set up your account and can change the Yorkshire Water payment method any time.

Yorkshire Water Payment Online

With Yorkshire Water Pay Online, you can make a one-off payment for your Yorkshire Water bill. This could be to clear off your bill in full or to just pay something to build up credit on your Yorkshire Water account.

Whatever your reason for making a Yorkshire Water payment online, it’s easy to do and only takes a few minutes.

Before you make a Yorkshire Water payment online, you should have a few things to hand:

1. Your Yorkshire Water customer reference number. You can find this on your Yorkshire Water bill or statement.
2. Your contact details, such as email address and phone number
3. The address that your credit or debit card is registered to
4. Your credit or debit card information

With this information ready, you can pay Yorkshire Water online.

You can make a Yorkshire Water payment online with a Visa, Mastercard, or Maestro.

There's more than one way to pay Everyone’s finances are different and some people manage their payments with one method over the other. With water bills, there are a lot of options to pick from and it’s important to find the one that is most comfortable for you. Check out our How To Pay Your Water Bill guide to find out more.

Yorkshire Water Payment Card

By having a Yorkshire Water payment card, you can make a monthly Yorkshire Water payment at any PayPoint or Post Office.

To use a Yorkshire Water payment card, you can pay Yorkshire Water in cash or with your debit card.

If you pay Yorkshire Water by another method, you can request a Yorkshire Water payment card by changing the Yorkshire Water payment method.To change how your how you pay Yorkshire Water, you can do so via the Yorkshire Water website or by calling Yorkshire Water on 0345 124 2424.

If you’re a Yorkshire Water new customer, you can request a payment card when you register with Yorkshire Water for the first time. It’s important to remember that some locations may charge you a fee for a Yorkshire Water payment by debit card. There shouldn’t be a fee if paying by cash.

Yorkshire Water Payment by Cheque?

There are two ways to get your cheque to the Yorkshire Water payment team: either by post or at the bank.

For both cases, make your cheque payable to Yorkshire Water and remember to include your Yorkshire Water customer reference number on the back of your cheque. You will also need to include the payment slip from the bottom of your bill.

You can use this address if you want to pay Yorkshire Water by sending the cheque in the post:

Yorkshire Water
PO Box 52
Bradford
BD3 7YD

Customers who wish to pay Yorkshire Water by taking the cheque to their bank can do so by taking the payment slip and your cheque to the bank and handing it to the cashier. Remember to write your Yorkshire Water customer reference number on the back of your cheque to avoid the Yorkshire Water payment getting lost.

Yorkshire Water Payment at the Bank

To pay Yorkshire Water at the bank, you have several options depending on how you prefer to do your banking.

• At your branch
• By telephone banking
• Via internet banking
• Set up a regular payment with a standing order

Whichever option you choose, you will need to make your payment to the Yorkshire Water Head Office Collection account.

It is important to include your Yorkshire Water customer reference number in the concept reference, otherwise Yorkshire Water cannot link the payment to your account.

Your Yorkshire Water customer reference number is 15 or 16 digits long and you can find it on your Yorkshire Water bill or statement.

You can choose to make a one-off Yorkshire Water payment by bank transfer, or if you prefer to make a regular payment each month, or however often you like, you can set up a standing order. A standing order for your Yorkshire Water payment can help put your Yorkshire Water account in credit and avoid sudden, big bills later on.

Yorkshire Water Payment with Watersure Scheme

If you need help paying your Yorkshire Water bill, you can see if you are eligible for the Watersure Scheme. The Watersure Scheme is a programme offered to customers who receive benefits who either have three or more children or who have a medical condition which requires higher water use. The Watersure Scheme puts a little on your water and sewage payments.

Is Yorkshire Water a hard water area? Like most of England, Yorkshire Water supplies mostly soft water to its customers. This is due to the higher concentration of minerals in the drinking water. To find out more about how to handle hard water, check out our Water Hardness guide.

What's the Average Yorkshire Water Bill?

The average Yorkshire Water bill has been decreasing over the last few years, and for 2022-2023 Yorkshire Water customers will pay £419 for both their water and sewerage, a £7 decrease from the previous year. This comes despite water bills rising 1.7% this year.

This means that 2022-2023, Yorkshire Water customers will pay £186 for their clean water services and £233 for their wastewater treatment.

If you want to find out more about how your bill compares to the rest of the country’s, check out our Average UK Water Bill guide.

Does Yorkshire Water Charge for an Empty Property?

Yes, you will still need to pay Yorkshire Water even if your property is empty. Whilst some water companies have a policy not to charge for empty properties, Yorkshire Water will still charge you in full as long as your property has a connection to the water and/or sewerage network.

Customers who don’t want to pay water rates for an empty property can request Yorkshire Water disconnect the water supply. Yorkshire Water will not charge you a fee for disconnection. However, should you decide to reconnect the water supply at a later date, you will need to pay for the reconnection.

We recommend that you have a water meter installed if your property is empty, as Yorkshire Water will charge you only for the water that is used, rather than a fixed amount. It can also be worthwhile having a water meter installed. Even if your property isn’t empty, you might see a saving on your Yorkshire Water bill by sending them a water meter reading every month.

Can Yorkshire Water Cut You Off?

Yorkshire Water, nor any water supplier in the UK, can disconnect your water. Even if you don’t pay, your water will remain connected and functioning.

That being said, Yorkshire Water will take action against you if you cannot pay Yorkshire Water. This can lead to further charges, may affect your credit rating and will probably cause you a lot of stress.

If you’re struggling with making your Yorkshire Water payment, get in touch with Yorkshire Water to explain your situation. They have a friendly team who can help you and work out the best way to keep your Yorkshire Water payment up to date.

Check out our No Water in House guide if you’ve just moved into a property and there is no running water

Yorkshire Water Payment Complaints

If you have a Yorkshire Water payment complaint, you should get in touch with Yorkshire Water as soon as possible. You can either call them on their Bill Payment Issues number 0345 129 9299 or you can formally complain via an email or letter.

If you do put your complaint in writing, you should include two paragraphs. The first should detail exactly what your issue is with your Yorkshire Water payment. The second should include what you would like the Yorkshire Water payment team to do about it.

Unfortunately, you cannot switch water suppliers, so if you have a complaint you will need to be patient and allow the Yorkshire Water payment team to sort it out.

Need to sort out a water complaint? If you have a complaint or issue with Yorkshire Water, you should first contact the company directly. If you are dissatisfied with their response or they do not respond with 8 weeks, you should take it up with the Consumer Council for Water (CCW).

Do not send your complaint to the water regulator Ofwat as they will be unable to help you.