Yorkshire Water Payment - Every Way to Pay Your Water Bill

Yorkshire Water Payment Methods at a Glance

Yorkshire Water gives customers several ways to settle their water and sewerage bill, so you can pick the option that best fits your budgeting style. Whether you prefer the convenience of automatic payments, the control of a one-off card transaction, or a traditional cheque in the post, there is a method for every situation. The table below summarises every accepted payment method.

Before choosing a payment method, locate your customer reference number - a 15- or 16-digit code printed on every bill. You will need it regardless of how you pay so Yorkshire Water can credit the right account. If you are unsure what you owe, our guide to the average UK water bill explains how charges are calculated across England and Wales.

Source: Yorkshire Water published payment options. Always quote your customer reference number so payments are correctly credited.

Yorkshire Water Payment by Direct Debit

Direct Debit is the easiest and most popular way to make a Yorkshire Water payment because the money leaves your bank account automatically on a date you choose, removing the risk of missed payments and late fees. Once set up, you do not need to log in or remember due dates - the payment simply happens on schedule.

Yorkshire Water lets you choose from three payment frequencies to suit your budget: monthly, quarterly or annually. Monthly payments are the most common choice because they spread the cost evenly across the year, making household budgeting simpler. Quarterly suits customers who prefer fewer transactions, while annual payments clear the entire bill in one go.

To set up a Direct Debit, log in to your account at my.yorkshirewater.com and navigate to the payments section, or call 0345 1 24 24 24 (Mon–Fri 8am–6pm, Sat 9am–5pm). You will need your customer reference number, an email address or phone number, and your bank account number and sort code.

Yorkshire Water Payment Online

If you prefer to make a one-off payment rather than committing to a recurring Direct Debit, Yorkshire Water lets you pay online through the My Account portal. The process takes only a few minutes and is available around the clock, making it a quick option for clearing a bill or building up credit on your account.

To pay your Yorkshire Water bill online, you will need the following information ready:

• Your customer reference number (15–16 digits, printed on every bill)
• A phone number or email address
• Your card registration address
• A valid credit or debit card

Yorkshire Water accepts Visa, Mastercard and Maestro for online payments. Payments made online may take up to 24 hours to appear on your account balance, so do not worry if the amount does not update immediately.

Yorkshire Water Payment Card (PayPoint & Post Office)

Customers who prefer to pay in person can use a Yorkshire Water payment card at any PayPoint outlet or Post Office branch. This method suits people who budget with cash or do not have access to online banking. Yorkshire Water will send you a payment card once your instalment plan is set up.

With the payment card, you can make monthly payments using cash or a debit card. Cash payments at PayPoint outlets typically carry no fee, though some locations may charge a small fee for debit card transactions. Post Office branches also accept the Yorkshire Water payment card, giving you thousands of locations across the UK to choose from.

To find your nearest PayPoint outlet, visit the PayPoint store locator website and enter your postcode. Most convenience stores, newsagents and petrol stations display the PayPoint logo if they accept payments.

Yorkshire Water Payment by Cheque

Customers who prefer a paper-based method can pay their Yorkshire Water bill by posting a cheque. While slower than digital options, cheque payment remains available for those without internet access or who simply prefer a physical record of every transaction. Post the cheque well before the due date to allow time for delivery and clearance.

When paying by cheque, follow these steps to make sure your payment is processed correctly:

1. Make the cheque payable to Yorkshire Water
2. Write your customer reference number on the back of the cheque
3. Attach the payment slip from your bill
4. Never post-date cheques or send cash

Post the cheque and payment slip to:

Alternatively, you can deliver the cheque to your bank and instruct them to process the payment. This avoids postal delays but you will still need your customer reference number for the bank to route the payment correctly.

Yorkshire Water Payment at the Bank

You can pay your Yorkshire Water bill directly from your bank account using a one-off bank transfer, telephone banking, internet banking or a standing order. This method is useful if you do not want to share card details online or prefer to manage everything through your banking app. Always include your customer reference number in the payment reference field so Yorkshire Water can credit the right account.

Use the following bank account details when setting up the transfer:

Source: Yorkshire Water published bank details. Your customer reference number (15–16 digits) must appear in the payment reference field.

Changing Your Yorkshire Water Payment Method

If your current payment arrangement no longer suits you, Yorkshire Water makes it straightforward to switch to a different method. You can change your payment method online through the My Account portal or by calling customer services on 0345 1 24 24 24. The change typically takes effect from your next billing cycle.

To request a change of payment method, Yorkshire Water will ask you to provide:

1. Your property postcode
2. The payer's name
3. A phone number and email address
4. Your customer reference number
5. Bank details (if switching to Direct Debit)

If you are currently on a standing order and want to switch to Direct Debit, remember to cancel the standing order with your bank once the Direct Debit is confirmed - otherwise you may end up making duplicate payments.

Yorkshire Water WaterSure Scheme

The WaterSure Scheme is a programme designed to cap metered water bills for customers who receive certain benefits and either have three or more children living at home, or have a medical condition that requires them to use significantly more water than average. If you qualify, your bill is capped at the average household bill for your area, regardless of how much water you actually use.

To apply, you must have a water meter installed at your property. If you do not currently have a meter, Yorkshire Water will install one free of charge. The scheme is reviewed annually, and you will need to reapply each year to confirm you still meet the eligibility criteria.

Yorkshire Water also offers the WaterSupport social tariff for customers on a low income who do not qualify for WaterSure. Contact the bill payment helpline on 0345 1 299 299 to discuss which scheme best fits your circumstances.

What Is the Average Yorkshire Water Bill?

For the 2026–2027 charging year, Yorkshire Water customers pay a combined bill covering both clean water supply and wastewater treatment. The exact amount depends on whether you have a water meter or pay unmetered rates based on your property's rateable value.

To understand how your Yorkshire Water bill compares to the national average, see our detailed guide to the average UK water bill, which breaks down costs by region and supplier. Yorkshire Water's charges are set annually by Ofwat, the water services regulator for England and Wales.

If you think your bill is too high, installing a water meter could reduce your charges - especially if you live alone or have a small household. Our guide to water meter readings explains how to submit readings to keep your bill accurate.

Does Yorkshire Water Charge for an Empty Property?

Yes, Yorkshire Water charges full rates on any property that has an active water and sewerage connection, even if nobody is living there. The charges apply as long as the supply pipe is connected to the mains, regardless of whether any water is being used. This includes holiday homes, properties being renovated and buy-to-let investments between tenants.

If the property will be empty for a long period, you have two options to reduce costs. First, you can request a disconnection from Yorkshire Water, which stops all charges. Disconnection itself is free, but reconnection will incur a cost when you want the supply restored, so weigh this up before proceeding.

Second, we recommend having a water meter installed at the property. With a meter, you only pay for the water you actually use - if no taps are running, your consumption charge will be zero or near-zero, though you will still pay a small standing charge.

Can Yorkshire Water Cut You Off?

No. Yorkshire Water, nor any water supplier in the UK, can disconnect your water supply. Even if you do not pay your bill, your water will remain connected. This protection is enshrined in UK water industry regulations and applies to all domestic customers without exception.

However, non-payment does have consequences. Yorkshire Water can pursue the debt through a county court judgment (CCJ), which will damage your credit rating and make it harder to get mortgages, loans and credit cards in the future. In serious cases, bailiffs may be instructed to recover the outstanding amount.

If you are struggling to pay, contact the Yorkshire Water bill payment helpline on 0345 1 299 299 as early as possible. They can set up a manageable payment plan, discuss the WaterSure or WaterSupport schemes, and in some cases write off historic debt through the Yorkshire Water Community Trust.

Yorkshire Water Payment Complaints

If something goes wrong with your Yorkshire Water payment - for example, the amount seems incorrect, a payment has not been credited, or you have been charged twice - contact the bill payment issues line on 0345 1 299 299 (Mon–Fri 8am–6pm, Sat 9am–5pm). Have your customer reference number and a recent bill to hand so the adviser can locate your account quickly.

When raising a complaint, explain the problem in detail and state what outcome you want - for example, a correction to your balance, a refund, or a revised payment plan. Yorkshire Water aims to resolve complaints within 10 working days. Ask for a case reference number so you can track progress.

If Yorkshire Water does not resolve your complaint within eight weeks, or issues a deadlock letter, you can escalate to the Consumer Council for Water (CCW) on 0300 034 2222. CCW is a free, independent body that negotiates with water companies on behalf of customers. For our full guide to the complaints process, see the Yorkshire Water contact number page.

Yorkshire Water Payment FAQ

Useful Water Guides

Now that you know how to pay your Yorkshire Water bill, explore our other guides for more help managing your water supply, understanding your charges and finding the right supplier for your area.

• Yorkshire Water - contact numbers, login, moving house and full supplier guide
• Yorkshire Water contact number - every phone number and opening time
• Average UK water bill - what a typical household pays for water
• Water meters - how metered billing works and whether it could save you money
• Water meter reading - how to read your meter and submit a reading
• Water hardness - check if Yorkshire Water is a hard or soft water area
• UK water bills explained - average costs, metering and how charges are set