You are here

Npower - Contact Details


Npower contact details

If you want to see more information about Npower, including prices, history and reviews about their customer service abilities, click the link below to see our Npower guide.

See more information


Sales Contact

If you prefer to speak to real humans instead of doing everything online, you can give Npower a call using the number that we've provided below. Remember, however, if you haven't already done your research into the cheapest tariffs on the market, we'd highly recommend that you give us a call or click here for a free callback. You can get a better idea about Npower's current offers by visiting their website or go directly to their quotes page to see how much your usage would cost you.


Opening times

Monday
8am - 8pm


Tuesday
8am - 8pm


Wednesday
8am - 8pm


Thursday
8am - 8pm


Friday
8am - 8pm


Saturday
8am - 6pm


Sunday
Closed


Customer Service Contact

If you have a general enquiry that may or may not be related to your existing account with Npower, you can use either of the numbers provided below to contact their customer service department. The number that you choose to call will not take you to a different destination, it is only as such to give you the choice of the non-geographic number that suits your call allowance best.

0800 073 3000
Account enquiries

0330 100 3000
Customer Service


Opening times

Monday
8am - 8pm


Tuesday
8am - 8pm


Wednesday
8am - 8pm


Thursday
8am - 8pm


Friday
8am - 8pm


Saturday
8am - 6pm


Sunday
Closed

If you are deaf or hard of hearing, you can still contact Npower through their textphone service. You can do this by contacting the number 0800 413 016

Go to live chat

Send a letter to...

Npower
PO Box 177
Houghton-le-Spring
DH4 9AQ

Send an account query to...

Click here

 


Complaints

If you have a complaint for Npower, you have a number of options when it comes to having it acknowledged and/or resolved. If you'd prefer to speak with someone personaly, you can use either of the numbers provided below. However, if you'd like to send it online or via post, then you can use the options listed below.


Opening times

Monday
8am - 8pm


Tuesday
8am - 8pm


Wednesday
8am - 8pm


Thursday
8am - 8pm


Friday
8am - 8pm


Saturday
8am - 6pm


Sunday
Closed

You can fill in a complaint form by clicking on one of the following options:
Gas & Electricity
Boilers & Heating

Send a complaint letter to...

Electricity and gas complaints
Npower Group Ltd
PO Box 177
Houghton le Spring
DH4 9AQ

Boilers and heating complaints
Customer Relations Team
Npower
PO Box 130
Worcester
WR4 9ZX

Send a complaint email to...

complaints@npower.com


DNO information

If you want to find out more about your distribution network operator, the company that runs the network that delivers electricity to your home safely and efficiently, click the relevant link below to be redirected to one of our guides. If you don't know who your DNO is, click the bottom link to find out.

SP Distribution
Scottish & Southern Energy Networks
Electricity North West
Northern Power Grid
Western Power Distribution
UK Power Networks

Who is my DNO?


Gas Distributor Information

Need information about the gas distributor for your local area? This is the company that delivers gas to your home and owns the pipe network in your area. If you're not sure who yours is, click the bottom link to find out.

National Grid
SGN
Wales & West Utilities
Northern Gas Networks

Who is my gas distributor?


Social Media