E.ON Energy: Your Complete Customer Guide 2022

For 20 years E.ON has been one of the biggest suppliers in the UK. With the transition over to its new company E.ON Next, many customers will have questions about E.ON's offers for tariffs, boiler cover, and more. Read on to find out what's going on with E.ON.

You can no longer get a tariff with E.ON E.ON is transferring all its customers to its new company E.ON Next. If you currently are a customer, E.ON will contact you to let you know when your account is moving over. If you want to sign up with E.ON, you can only get a new tariff with E.ON Next.

About E.ON

E.ON UK is one of the biggest energy suppliers in the UK. Originally starting out as Powergen, it later became E.ON Energy during 2001. E.ON currently supplies around 3.8 million customers and offers a range of products including prepayment tariffs and boiler cover.

Let's take a look at the supplier's inception in Germany and how its growth in the UK market has evolved.

• E.ON Timeline
• 2000 - E.ON was created in 2000 through the merger of two German energy companies - VEBA and VIAG.
• 2002 - Operations started in the UK when E.ON acquired the previously government-owned Powergen.
• 2003 - E.ON entered the gas market through the acquisition of Ruhrgas (later: E.ON Ruhrgas), which boasted a strong presence in more than 20 European countries.
• 2005 - E.ON acquired Swedish power company Sydkraft AB, which then changed its corporate name to E.ON Sverige.
• 2014 - UK energy sector regulator Ofgem ordered the supplier to pay 330,000 customers £12 million due to poor sales practices between 2010 and 2013. It was the most substantial penalty ever imposed on a UK energy supplier.
• 2016 - The supplier announced that it would abstain from fossil energy in the future. It transferred its fossil energy businesses to a new company, Uniper. This arm was sold off in 2017.
• 2018 - E.ON acquired renewable energy utility company, Innogy, through a complicated €43 billion asset swap deal between E.ON, Innogy and RWE (Innogy's controlling shareholder). E.ON announced in the same year that it would axe 500 jobs in the UK.
• 2019 - The supplier absorbed Npower’s domestic retail division and announced the creation of E.ON Next.
• 2020 - E.ON makes plans to merge Npower Business Solutions with its own Industrial & Commercial supply units by the end of 2021.

Who Owns E.ON?

E.ON UK is owned by German company E.ON SE. Prior to its 2002 acquisition, the company was known as Powergen.

E.ON Energy and Npower

E.ON acquired the domestic retail division of Npower in 2019. In April 2020, Npower said it would also combine its business retail operations. E.ON also announced the creation of E.ON Next along with the acquisition.

The acquisition made E.ON the second largest domestic supplier in the UK, just behind British Gas and in front of Ovo Energy.

E.ON Tariffs

E.ON offers a number of different plans for all meter types and payment methods. Prices depend on your location and the amount of energy that your household consumes. As with most UK energy suppliers, E.ON’s prepayment meter tariffs tend to be more expensive than plans for customers who have credit meters.

E.ON tariffs are no longer available due to the transfer over to E.ON Next. The list below are those tariffs that existing customers might still be on and were offered in the past.

E.ON Fixed Tariff

The cheapest E.ON fixed tariff that was available was the Next 2 Year v12. This tariff did not have exit fees and fixed your unit rates and standing charges for 24 month.

E.ON Variable Tariff

The main E.ON variable tariff that was on offer was called the E.ON EnergyPlan. Like all standard variable tariffs, the E.ON EnergyPlan didn’t have fixed rates and prices would fluctuate from month to month. For customers on the E.ON EnergyPlan, the current rates are:

*Calculations based on a three-bedroom London household with average energy consumption. Tariff last updated: March 2022

There was also the E.ON EnergyPlan Assist which was exclusively offered to customers with a credit meter and eligible for the Warm Home Discount.

E.ON Prepayment Tariff

For customers who have a traditional prepayment meter, there was one tariff on offer called the E.ON EnergyPlan with Prepayment. This was a variable tariff that did not include exit fees and needed an electricity key or gas card to top up. These are the current rates for the E.ON EnergyPlan with Prepayment:

*Calculations based on a three-bedroom London household with average energy consumption. Tariff last updated: March 2022

Head to our complete E.ON tariffs guide for more information about the supplier’s energy plans and prices. If you’re looking for the best deal on the market, we recommend you also check out the following Selectra guides:

• Cheapest electricity supplier
• Cheapest gas supplier
• Best energy supplier

E.ON Reviews

E.ON has been scoring consistently poorly according to most review websites. Due to the transfer over to E.ON Next and the confusion that has generated, many customers have felt left in a lurch. As well as the migration, E.ON customers have objected to the price hikes following the April Price Cap Rise.

E.ON Trustpilot

E.ON UK has an overall ranking of 3.4 of out 5 stars on customer review site Trustpilot. It appears that customers have had quite mixed experiences with the supplier – while 59% of customers have rated E.ON as either ‘Excellent’ or ‘Good’, 35% of the customers who left reviews on Trustpilot gave the supplier a ‘Poor’ or ‘Bad’ rating.

E.ON UK Citizens Advice

In Citizens Advice’s most recent quarterly ranking of UK energy suppliers, E.ON came near the bottom of the pack at 19th place out of 21 providers. The supplier fared well when it came to bill accuracy. However, E.ON only received 1.8 out of five stars when it came to dealing with complaints and ease of contact.

E.ON UK Which?

E.ON UK came joint 11th place out of 18 on Which?’s survey of energy providers. E.ON received an overall score of 55%, scoring poorly for bill accuracy and value for money.

E.ON Customer Service

Overall, the E.ON customer service experience has deteriorated significantly. This has mostly been due to the migration of customers over to E.ON Next. E.ON have been receiving a higher volume of calls than they usually would do and this has impacted their customer service.

However, E.ON Next has been performing much better and whatever your experience with E.ON, you’re bound for a better service with E.ON Next.

For a more detailed analysis, check out our E.ON Energy Reviews guide.

E.ON Login

Are you trying to sign in to your E.ON customer account? Customers can easily manage their energy account via the supplier’s website or app.

With the E.ON Login, you can:

• Pay your bill
• Check your account balance
• Change your tariff
• Update personal details
• Submit meter readings

How To Use the E.ON Energy Login

To access your account online, simply go to the E.ON homepage and click the red Login button in the top right corner. You will then be prompted to enter your email address or username. Click on where it says Continue and enter your password.

For instructions on how to set up an account, access the app and learn more about what you can do with your online account, head to our complete E.ON login guide.

E.ON App

There is also the E.ON app where you can manage your E.ON account from your phone. You can use it to do all processes that you can do on the online platform. If you have a smart meter, you can even top it up from your phone.

E.ON Contact

E.ON has a number of contact methods that are available to customers. There is both an E.ON phone number and an email address so you can get in touch straight away.

E.ON Customer Service Number

The quickest way to contact E.ON is via the supplier’s live chat on its website. Customers can also call 0345 052 0000 to speak with an E.ON customer service representative. Lines are open Monday-Friday from 9am to 5pm. E.ON customers can also reach out to the supplier via Facebook or Twitter.

E.ON Contact Number

The table below breaks down the main E.ON contact details. For further information regarding how to contact E.ON (perhaps for an emergency or a complaint), check out our complete E.ON contact guide.

E.ON Emergency Number

There is no dedicated E.ON emergency number. If you have an emergency, you should call either 105 if you have a power cut, or 0800 111 999 if you have a gas leak.

E.ON Live Chat

Unfortunately, there isn’t an E.ON live chat on their website. However, you can get in touch over internet messaging via the E.ON Facebook page and the E.ON Twitter.

E.ON Contact Email

If you want to email E.ON instead of calling them, you can do so by sending them an email to [email protected].

E.ON Prepayment

Customers that have a standard prepayment meter must top up their E.ON electric key or gas card at a local PayPoint, Payzone or local Post Office.

If you run out of credit and are not able to top up, your meter will automatically provide you with at least £5 emergency credit. This amount will be deducted from your balance the next time you are able to top up.

E.ON Top Up

If you have a smart meter, you can either top up your meter online, over the phone or via the E.ON app. The E.ON app is free to download. In addition to allowing you to top up your meter in just a few seconds, it will also store all of your payment history and top-up codes.

For E.ON customers with smart meters, your meter will not disconnect from 4 pm to 11 am Monday through Friday, nor on Sundays or Bank Holidays. As with emergency credit, you’ll need to pay for the energy you consumed during those times the next time you top up.

E.ON Warm Home Discount

E.ON customers may be able to take advantage of the Warm Home Discount. This government scheme is designed to help households that are at risk of fuel poverty during the winter months, which tend to be more fuel-intensive.

The Warm Home Discount takes the form of a one-off credit of £140 on your electricity bills from October to March. Find out if you qualify with our E.ON Warm Home Discount guide.

If you’re not eligible for the Warm Home Discount, there are still lots of other ways to get support, such as with the E.ON Energy Fund. Check out our guide to government grants and schemes to see what extra help you can get with your energy bills.

E.ON Smart Meter

E.ON has already installed over 2 million smart meters across the UK. The supplier began rolling out the second generation of smart meters (SMETS2) in 2018. These meters are compatible among suppliers, meaning that your meter won’t lose its smart functionality if you switch to a different energy supplier.

Head to our E.ON smart meter guide for more information.

E.ON for Business

E.ON provides business energy solutions for small and medium-sized businesses (SMEs), as well as for industrial and commercial organisations.

For SMEs, E.ON offers fixed-rate contracts (which guarantee that your rates won’t change) that last from one to three years. For larger businesses, E.ON offers a wide range of both fixed and flexible contracts.

Check out our E.ON business energy guide for more information.

E.ON Boiler Cover

E.ON has teamed up with HomeServe, a leading home assistance provider, to provide a range of heating, electrics and boiler cover options.

Only homeowners who live in the property are eligible for E.ON boiler cover through HomeServe. Tenants and landlords are not eligible. Are you a landlord? Check out our guide to boiler cover for landlords to find the best plan for your property.

When you take out a boiler cover, E.ON will send an engineer to make sure the boiler is running properly. The engineer will also complete an annual boiler service to ensure that it continues to run efficiently.

The HomeServe helpline is open 24 hours a day, 365 days a year.

Boiler Cover Plans and Pricing

E.ON electric and boiler coverage plans range from just 99p per month to £16.99 per month. To have your boiler included, you will need to pay at least £7.99 for the most basic plan. When you take out E.ON boiler cover, you can get a free boiler service during the first year of the agreement.