Contact Selectra UK — Email, Postal Address and Who to Contact for What

Should you contact Selectra UK, or your supplier?

Most readers landing on this page are looking for a supplier or network operator, not Selectra. Selectra UK does not issue bills, send engineers, read meters, manage broadband router faults or process insurance claims — we publish independent guides and a switching service. If your question is about your own account, contract or outage, the relevant supplier or distribution network will resolve it far faster than we can.

As a rule of thumb: contact Selectra UK only when your question is about the selectra.co.uk website itself — for example a factual error, a partnership proposal, a press request, or a GDPR data request. For everything else, the cards below point you to the right place.

Quick reference: who handles which type of UK energy, broadband and mobile enquiry. Updated for 2026.

Postal address & corporate information

Selectra UK is operated from the Selectra group headquarters in Paris; we do not currently maintain a public-facing UK office address for visitors. All formal correspondence — legal notices, takedown requests, regulatory letters — should be addressed in writing to the registered head office below, marked for the attention of the UK editorial team.

Selectra was founded in 2007 by Xavier Pinon and Aurian de Maupeou in the wake of the deregulation of the French retail energy market. The group has since expanded into telecoms, insurance, water and online banking, and has been ranked among Europe's fastest-growing companies by the Financial Times FT 1000. Today, Selectra operates in 18 countries and employs over 1,500 people, of which the UK editorial team is a part.

About Selectra UK

Selectra UK publishes free guides and comparison tools to help British households cut the cost of their energy, broadband and mobile contracts. The website is part of the Selectra group, an independent comparison service founded in Paris in 2007 and now active in 18 countries. We make money through commercial partnerships with selected suppliers — the editorial team is kept separate from commercial decisions, and our rankings explain our methodology.

The UK editorial team covers the same core areas a typical reader is searching for: energy bills, tariffs and switching, the top UK suppliers, broadband and TV deals, mobile networks and the practical side of moving home. Our pages are reviewed by experienced editors based in the UK and France, and updated as Ofgem price caps, supplier tariffs and ADR rules change.

Meet the founders

Selectra by the numbers

Selectra has grown from a two-person Paris startup in 2007 to a 1,500-strong international team. The Financial Times has ranked Selectra among the FT 1000 fastest-growing companies in Europe for two consecutive years. In 2019, the group's switching service helped 327,000 households and businesses in France change their energy, broadband or mobile contract, saving them an estimated 8.3 million euros collectively and the equivalent of 113,000 tonnes of CO₂ through greener tariff choices.

Today, Selectra operates in France, Spain, Portugal, Italy, Germany, Austria, the United Kingdom, Belgium, Brazil, Mexico, Bulgaria, Ireland, Australia, Japan, Argentina, Chile, Peru and Colombia. Since 2013, the service has extended beyond energy to include telecoms, home insurance and online banking, while keeping the same independent-comparison model that defined the original French site.

Where to go next

Most readers who arrive on this contact page actually need a supplier-specific helpline or a regulator. The shortcuts below cover the queries we see most often.