Selectra helps customers across the UK save money on energy, broadband and mobile.

Customers can visit the Selectra website and call our Energy and Broadband teams for free. Our service is free to use for customers because we receive commission from our supplier partners for connecting them with new customers. This process does NOT affect the price for the customers. The commission we receive does not influence the recommendations that we provide to you. It is of utmost importance to us that our customers have a positive experience and are satisfied with our services.

Selectra doesn't work with all the suppliers on the market. We offer a selection of products from a carefully selected panel of suppliers. We choose the providers we partner with based on a number of criteria including: customer service, green credentials and value for money.

It usually takes on average between 15 and 17 days to switch electricity and between 16 and 18 days to switch gas suppliers. Customers always have a 14 day cooling-off period after confirming an agreement with a new energy supplier. During this time, they can change their mind before the switch takes place. After this 14 day period has passed, it should take no longer than a week for the switch to go through.

You can rest assured that there will be no break in your gas or electricity supply when you switch energy supplier. You will not experience any sort of power cut during the switch, and no one should have to come to your property to replace any meter, pipes or cables.

Switching in debt on a credit meter: If you have been in debt with your current energy company for more than 28 days, you must pay off the debt to be able to switch. If you try to switch energy suppliers without having cleared debt, the current company may block your switch. If you've been in debt with your supplier for less than 28 days, it is still possible to switch, and any owed amounts will be added to your final bill. If you’re unable to pay off the debt, contact your energy supplier and ask them to set up a repayment plan. Your plan could be weekly, fortnightly or monthly, and it will be arranged to best suit your financial situation. Once you have set up a repayment plan, you will then be able to switch energy suppliers. This could save you money in the long run by allowing you to go ahead and switch to a more affordable energy tariff, instead of having to wait until you’re able to pay off the debt completely.

Switching on a prepayment meter in debt: If you're paying off an energy debt on a prepayment meter, you can still switch to another supplier, provided you owe less than £500 for gas and electricity. You have the legal right to do so under the 'Debt Assignment Protocol', meaning your new supplier assumes the debt and you repay them instead, according to the terms of your new contract.

Yes, tenants can choose the energy suppliers at the property they are renting. Unless your landlord is paying your energy bill, you get to decide what company you pay to supply gas and electricity to your home. Even though you have the right as a tenant to switch energy suppliers, you may still want to check in with your landlord before you make the change.

It is possible that older smart meters might lose those smart functionality if you switch to a different energy supplier. The meter would still function — it would just operate as a traditional meter and you would be required to submit meter readings manually. If you’re worried about your smart meter losing its smart functionality, contact the provider you want to switch to and ask. The new supplier may even be able to install a new smart meter for you for free or update your existing one to make it compatible.

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